Cisco887VAG-4G license problem

Venelin Atanassov · ‎10-04-2016

Hi,

I recently got my hands on a CISCO887VAG-4G-GA-K9 router, but there seems to be a problem with the license it has. By default it should have an advipservices license, but this is what it's showing :

yourname#sh ver
Cisco IOS Software, C800 Software (C800-UNIVERSALK9-M), Version 15.4(3)M3, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Fri 05-Jun-15 16:04 by prod_rel_team

ROM: System Bootstrap, Version 15.4(3r)M1, RELEASE SOFTWARE (fc1)

yourname uptime is 16 minutes
System returned to ROM by power-on
System image file is "flash:c800-universalk9-mz.SPA.154-3.M3.bin"
Last reload type: Normal Reload
Last reload reason: power-on

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco C887VAG-4G-GA-K9 (revision 1.0) with 887884K/29619K bytes of memory.
Processor board ID FCZ1935C2PA
1 DSL controller
1 Ethernet interface
4 FastEthernet interfaces
1 ATM interface
2 terminal lines
1 Virtual Private Network (VPN) Module
1 Cellular interface
DRAM configuration is 32 bits wide
255K bytes of non-volatile configuration memory.
1000944K bytes of ATA System CompactFlash (Read/Write)

License Info:

License UDI:

-------------------------------------------------
Device#   PID                   SN
-------------------------------------------------
*1        C887VAG-4G-GA-K9      FCZ1935C2PA

License Information for 'c800'
    License Level: advipservices   Type: Default. No valid license found.
    Next reboot license Level: advipservices

Configuration register is 0x2102

yourname#sh license
Index 1 Feature: advipservices
        Period left: Life time
        License Type: RightToUse
        License State: Active, Not in Use, EULA accepted
        License Count: Non-Counted
        License Priority: Low
Index 2 Feature: advsecurity
        Period left: Life time
        License Type: Permanent
        License State: Active, Not in Use
        License Count: Non-Counted
        License Priority: Medium
Index 3 Feature: ios-ips-update
        Period left: Not Activated
        Period Used: 0 minute 0 second
        License Type: EvalRightToUse
        Licensee: Active, Not in Use, EULA not accepted
        License Count: Non-Counted
        License Priority: None

Could you tell me if there is a way to fix that and have it show the advipservices license as usual ( I think it should be Permanent and not RightToUse with this platform ) Thanks in advance.

Mark Malone · ‎10-04-2016

Hi

try this below save and reload for right to use license see if it brings it permanent , it should say active in use

Activating an Imaged Based License

SUMMARY STEPS

1. license right-to-use activate{ipbase |ipservices | lanbase} {all | evaluation all } [slot slot-number] [ acceptEULA]

3. show license right-to-use usage [ slot slot-number ]

Venelin Atanassov · ‎10-04-2016

I've tried the described steps and this is the output :

yourname#license right-to-use ?
move Move to permanent mode

yourname#license right-to-use move advipservices
% License is already in RightToUse state

yourname#show license right-to-use
Index 1 Feature: advipservices
        Period left: Life time
        License Type: RightToUse
        License State: Active, Not in Use, EULA accepted
        License Count: Non-Counted
        License Priority: Low

The command license right-to-use activate seems to be missing, do I need another IOS version in order for this to wrok? Could it be that the original license has been revoked ? Is it possible to revoke a license?

Mark Malone · ‎10-04-2016

I would try the move as you posted, its not an ios issue , if that doesn't work raise a case on link below with license team there pretty helpful

You can also activate the license using the license right-to-use move command. Perform the following tasks to activate the license:

Step 1 Purchase License

Step 2 Activate Evaluation License

Step 3 Run the license right-to-use move command

http://www.cisco.com/c/en/us/td/docs/routers/access/sw_activation/SA_on_ISR.html

http://cisco.com/go/license

Venelin Atanassov · ‎10-04-2016

So the license has been revoked ? If I need to purchase another one, this mean that the original one is no longer valid ? I've experienced this situation before and when I tried to activate advipservices (SL-880-AIS) it didn't actually work. The license was still RightToUse . I wouldn't want to waste another license on this if it's not going to work properly.

I guess I would have to keep trying and will update if I find a way around this. In the end I would probably try with a brand new license, but it seems such a waste, since the platform should have it by default.

Thanks.

Mark Malone · ‎10-04-2016

why would your license be revoked ? if its corrupt or something is gone wrong during installation with it, license team should be able to reset it , I have had to do it before

Venelin Atanassov · ‎10-05-2016

Well, the device doesn't seem to be covered by Cisco, so I guess asking the licensing team is out of the question, because I don't have a contract covering this device. It's just a router that used to be a backup device and now the company got rid of it and it would fit perfectly for my needs. The things is that I thought that the platform has a default license and nothing can happen to it, I guess I was wrong.

Has something similar happened to you or your colleagues ?