CSS-11501 password recovery

[ghassan_81]

i have a CSS-11501, i can go to user mode, but when i try to ena it, it assk me again for username and pass, well i forgot it, i tried to make password recovery, but it seems that we have to enter a mode maybe its called offline mode or something like that, and it needs password also, i consult a CCIE guy here, he said in such case you have to contact cisco to solve this problem and this is the only way to make password recovery, is that right? and if yes how can i contact them?

[Roberto Salazar · Accepted solution]

CSS Administration Guide (Software Version 7.10) says the following:

Use care when password-protecting the Offline DM Main menu and ensure that you take adequate steps to record the password. If you lose the new password, it cannot be recovered and you will be unable to access the Offline DM Main menu. At that point, the only solution would be to contact the Cisco Technical Assistance Center (TAC) at 1-800-553-2447 or 1-408-526-7209. You can also email TAC at tac@cisco.com.

On-line copy of the guide is available here at this link, please read it through:

http://www.cisco.com/en/US/products/hw/contnetw/ps792/products_configuration_guide_chapter09186a0080192f75.html

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