DDR4 init/training failed in Catalyst 9200L-24P-4G Switch

[imranulhoque2020]

Hi,

We are getting DDR4 init/training failed in Catalyst 9200L-24P-4G Switch while booting.

Please suggest.

Snap attached.

 

[Leo Laohoo]

Contact Cisco TAC and organize for an RMA.

[imranulhoque2020]

@Leo Laohoo  there is no CON.

[Torbjørn]

The memory on these is soldered to the mainboard. You won't be able to fix this yourself

You will either have to aqcuire a new switch, or you'll need to renew your service agreement.

[imranulhoque2020]

so this is a hardware issue ?
there is no way to solve it ? like giving new ios image or something else !

[Torbjørn]

That is correct

[Leo Laohoo]

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@imranulhoque2020 wrote:
there is no CON.

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Who cares?

Cisco enhanced limited lifetime hardware warranty

Cisco Catalyst 9200 Series switches come with a Cisco Enhanced Limited Lifetime Warranty (E-LLW) that includes Next-Business-Day (NBD) delivery of replacement hardware where available and 90 days of 8x5 Cisco Technical Assistance Center (TAC) support.

Your formal warranty statement, including the warranty applicable to Cisco software, appears in the information packet that accompanies your Cisco product. We encourage you to review the warranty statement shipped with your specific product carefully before use.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

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Contact Cisco TAC and organize for an RMA.  

[Joseph W. Doherty]

Ah, I was debating whether to suggest the hardware might be under warranty, but I didn't know the platform's warranty details.  @Leo Laohoo has provided that information.