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razvandunareanu
Beginner

EHWIC-4ESG interfaces not showing on a Cisco 1921 version 15.7(3)M6

Hello, I'm having an issue with the EHWIC-4ESG not showing in the interfaces list.

 

Router#show version
Cisco IOS Software, C1900 Software (C1900-UNIVERSALK9-M), Version 15.7(3)M6, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2020 by Cisco Systems, Inc.
Compiled Fri 06-Mar-20 04:06 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M16, RELEASE SOFTWARE (fc1)

Router uptime is 9 minutes
System returned to ROM by power-on
System image file is "usbflash0:c1900-universalk9-mz.SPA.157-3.M6.bin"
Last reload type: Normal Reload
Last reload reason: power-on

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco CISCO1921/K9 (revision 1.0) with 487424K/36864K bytes of memory.
Processor board ID FCZ1940C2UY
2 Gigabit Ethernet interfaces
1 terminal line
1 Virtual Private Network (VPN) Module
DRAM configuration is 64 bits wide with parity disabled.
255K bytes of non-volatile configuration memory.
250864K bytes of USB Flash usbflash0 (Read/Write)

License Info:
License UDI:
-------------------------------------------------
Device#   PID                   SN
-------------------------------------------------
*1        CISCO1921/K9          FCZ1940C2UY

Suite License Information for Module:'c1900'
--------------------------------------------------------------------------------
Suite                 Suite Current         Type           Suite Next reboot
--------------------------------------------------------------------------------
FoundationSuiteK9     None                  None           None
securityk9
datak9

Technology Package License Information for Module:'c1900'
------------------------------------------------------------------------
Technology    Technology-package                  Technology-package
              Current              Type           Next reboot
------------------------------------------------------------------------
ipbase        ipbasek9             Permanent      ipbasek9
security      securityk9           Permanent      securityk9
data          None                 None           None

The card is appearing in the inventory and in diag:

 

Router#show inventory
NAME: "CISCO1921/K9", DESCR: "CISCO1921/K9 chassis, Hw Serial#: FCZ1940C2UY, Hw Revision: 1.0"
PID: CISCO1921/K9      , VID: V05 , SN: FCZ1940C2UY

NAME: "4 Port GE Non-POE EHWIC Switch on Slot 0 SubSlot 0", DESCR: "4 Port GE Non-POE EHWIC Switch"
PID: EHWIC-4ESG        , VID: V01 , SN: FOC20044TKA
Router#show diag
Slot 0:
        C1921 Mother board 2GE, integrated VPN and 2W Port adapter, 6 ports
        Port adapter is analyzed
        Port adapter insertion time 00:11:26 ago
        EEPROM contents at hardware discovery:
        PCB Serial Number        : FOC193136BP
        Hardware Revision        : 1.0
        Part Number              : 73-12850-09
        Top Assy. Part Number    : 800-33408-04
        Board Revision           : E0
        Deviation Number         : 0
        Fab Version              : 02
        Product (FRU) Number     : CISCO1921/K9
        Version Identifier       : V05
        CLEI Code                : CMMHF10ARA
        Processor type           : C8
        Chassis Serial Number    : FCZ1940C2UY
        Chassis MAC Address      : d8b1.90de.a0c0
        MAC Address block size   : 32
        Manufacturing Test Data  : 00 00 00 00 00 00 00 00
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF C1 8B 46 4F 43 31 39 33 31 33 36 42 50 40
          0x10: 06 AC 41 01 00 82 49 32 32 09 C0 46 03 20 00 82
          0x20: 80 04 42 45 30 88 00 00 00 00 02 02 CB 8C 43 49
          0x30: 53 43 4F 31 39 32 31 2F 4B 39 89 56 30 35 20 D9
          0x40: 04 40 C1 CB C2 C6 8A 43 4D 4D 48 46 31 30 41 52
          0x50: 41 09 C8 C2 8B 46 43 5A 31 39 34 30 43 32 55 59
          0x60: C3 06 D8 B1 90 DE A0 C0 43 00 20 C4 08 00 00 00
          0x70: 00 00 00 00 00 F3 00 51 40 00 8B 41 00 3C 42 00
          0x80: 00 F8 00 24 03 E8 1B 11 07 D0 1E A2 09 C4 1F A9
          0x90: 0B B8 20 0F 0F A0 20 D3 13 88 21 6A 1B 58 21 A9
          0xA0: 1F 40 21 B8 27 10 21 3E 41 00 50 42 00 00 F8 00
          0xB0: 18 02 71 1D B0 04 E2 20 08 07 53 21 02 0E A6 22
          0xC0: 60 1D 4C 22 C4 27 10 22 C4 FF FF FF FF FF FF FF
          0xD0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xE0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xF0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

        WIC Slot 0:
        4 Port GE Switch
        PCB Serial Number        : FOC20044TKA
        Hardware Revision        : 1.0
        Part Number              : 74-7105-01
        Board Revision           : E0
        Deviation Number         : 0
        Product (FRU) Number     : EHWIC-4ESG
        Version Identifier       : V01
        CLEI Code                : COUIA46CAA
        Base MAC Address         : 00c1.64c4.66b0
        MAC Address block size   : 8
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 06 B5 C1 8B 46 4F 43 32 30 30 34 34 54
          0x10: 4B 41 41 01 00 82 4A 1B C1 01 42 45 30 88 00 00
          0x20: 00 00 CB 8A 45 48 57 49 43 2D 34 45 53 47 89 56
          0x30: 30 31 20 D9 03 40 C1 CB C6 8A 43 4F 55 49 41 34
          0x40: 36 43 41 41 CF 06 00 C1 64 C4 66 B0 43 00 08 FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF


Embedded Service Engine 0/0 :
  Total platform memory : 524288K bytes
  Total 2nd core memory : 0K bytes
  Start of physical address for 2nd core : 0x80000000
  Virtual address start of 2nd core memory : 0x0 - 0x0
  2nd core configured disabled
  L2 cache ways for 2nd core : 0

But in the interfaces it's not showing:

Router#show ip interface brief
Interface                  IP-Address      OK? Method Status                Protocol
Embedded-Service-Engine0/0 unassigned      YES unset  administratively down down
GigabitEthernet0/0         unassigned      YES unset  administratively down down
GigabitEthernet0/1         unassigned      YES unset  administratively down down

Any idea what could be the problem?

I will like to mention that I tried it in both EHWIC slots of the router without any success.

6 REPLIES 6
Georg Pauwen
VIP Expert

Hello,

 

I think you might need a T train release, such as 15.6.2T3. Can you give that a try ?

 

https://software.cisco.com/download/home/282977114/type/280805680/release/15.6.2T3

Hello, thank you for your reply. I loaded Version 15.4(2)T and no success.

While reloading the router I saw the following log message:

%ESWGE_ERR-3-PLL_LOCK_LOSS: EHWIC FPGA CORE PLL PLL Failed to LOCK  in 0/0/0 ehwic slot

I tried with the other EHWIC slot of the router and the same type of error is displayed:

%ESWGE_ERR-3-PLL_LOCK_LOSS: EHWIC FPGA CORE PLL PLL Failed to LOCK  in 0/1/0 ehwic slot

Should I consider the board as being broken?

Hello,

 

it is either the card, or the (connectors inside) the router, but since the problem occurs in both slots, it is probably the card...

 

Do you have a warranty ?

No warranty. It's a second hand card that I bought for my CCNA home lab.

I suspect the card as being bad because I tried it in 2 other routers and the same issue appears. I tried to clean the EHWIC connectors and didn't help.

Hello,

 

definitely sounds like a bad card. Can you go back to the seller ?

Hello, I've contacted them, now I'm waiting for their feedback. The purchase was made via ebay so I hope we can reach a solution together.