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EHWIC-4G-LTE-AU Reporting no information 0/0/0 all

Hi all,

 

I have a EHWIC-4G-LTE-AU in a 1941 router running C1900 Software (C1900-UNIVERSALK9-M), Version 15.4(3)M1, RELEASE SOFTWARE (fc1) and while the EHWIC-4G-LTE-AU is passing cellular traffic just fine, when running sh cellular 0/0/0 all, the following is returned.

 

I was getting sensible information via this command (i.e. full information on EHWIC firmware, bands, MCC, MNC, service, roaming etc) however it seems that I am not now. The LTE LED on the EHWIC is not on however WWAN and RSSI are.

 

EHWIC is still functioning just fine as it is connected and passing data. EHWIC is connected to an external MIMO antenna on the roof of our building. 

 

Is this perhaps due to the IOS being 15.4 and below the minimum of 15.5 required for the EHWIC?

 

Any help would be appreciated.

 

Hardware Information
====================
Modem Firmware Version =
Modem Firmware built =
Hardware Version =
International Mobile Subscriber Identity (IMSI) = 1.0
International Mobile Equipment Identity (IMEI) =
Integrated Circuit Card ID (ICCID) =
Mobile Subscriber Integrated Services
Digital Network-Number (MSISDN) =
Current Modem Temperature = 255 deg C
PRI SKU ID = , PRI version =

Profile Information
====================
Profile password Encryption level: 7


Profile 1 = ACTIVE* **
--------
PDP Type = IPv4
PDP address = 10.93.88.145
Access Point Name (APN) = telstra.internet
Authentication = None
Primary DNS address = 10.5.133.45
Secondary DNS address = 10.4.27.70

* - Default profile
** - LTE attach profile


Data Connection Information
===========================
Data Transmitted = 869696076 bytes, Received = 958167881 bytes
Profile 1, Packet Session Status = ACTIVE
IP address = 10.93.88.145
Primary DNS address = 10.5.133.45
Secondary DNS address = 10.4.27.70
Profile 2, Packet Session Status = INACTIVE
Profile 3, Packet Session Status = INACTIVE
Profile 4, Packet Session Status = INACTIVE
Profile 5, Packet Session Status = INACTIVE
Profile 6, Packet Session Status = INACTIVE
Profile 7, Packet Session Status = INACTIVE
Profile 8, Packet Session Status = INACTIVE
Profile 9, Packet Session Status = INACTIVE
Profile 10, Packet Session Status = INACTIVE
Profile 11, Packet Session Status = INACTIVE
Profile 12, Packet Session Status = INACTIVE
Profile 13, Packet Session Status = INACTIVE
Profile 14, Packet Session Status = INACTIVE
Profile 15, Packet Session Status = INACTIVE
Profile 16, Packet Session Status = INACTIVE

Network Information
===================
Current System Time = Fri Jul 22 4:42:49 1994
Current Service Status = Unknown
Current Service = Unknown
Current Roaming Status = Home
Network Selection Mode = Automatic
Network =
Mobile Country Code (MCC) = 0
Mobile Network Code (MNC) = 0
Packet switch domain(PS) state =
Cell ID = 0
Primary Scrambling Code = 65535

Radio Information
=================
Radio power mode = ON
Channel Number = 1300
Current Band = Unknown
Current RSSI = -47 dBm
Radio Access Technology(RAT) Preference = Unknown
Radio Access Technology(RAT) Selected = AUTO

Modem Security Information
==========================
Card Holder Verification (CHV1) = Disabled
SIM Status = General failure
SIM User Operation Required = None
Number of CHV1 Retries remaining = 0

GPS Information
==========================

GPS Info
-------------
GPS Feature: enabled
GPS Port Selected: Dedicated GPS port
GPS State: GPS disabled

SMS Information
===============
Incoming Message Information
----------------------------
SMS stored in modem = 0
SMS archived since booting up = 0
Total SMS deleted since booting up = 0
Storage records allocated = 25
Storage records used = 0
Number of callbacks triggered by SMS = 0
Number of successful archive since booting up = 0
Number of failed archive since booting up = 0

Outgoing Message Information
----------------------------
Total SMS sent successfully = 0
Total SMS send failure = 0
Number of outgoing SMS pending = 0
Number of successful archive since booting up = 0
Number of failed archive since booting up = 0
Last Outgoing SMS Status = SUCCESS
Copy-to-SIM Status = 0x0
Send-to-Network Status = 0x0
Report-Outgoing-Message-Number:
Reference Number = 0
Result Code = 0x0
Diag Code = 0x0 0x0 0x0 0x0 0x0

SMS Archive URL =

Error Information
=================

This command is not supported on 4G modems.


Modem Crashdump Information
===========================
Modem crashdump logging: off

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