EHWIC Card is not detecting when we put in the router

[dnsroot13]

Hello Guys,

Currently my router doesn't detects the ehwic card and its currently working on hwic.

I just need to confirm if ehwic card supports T series IOS .

as per the below Cisco document it support min IOS 15.1.M series & I'm using 154-1.T1

appreciate if somebody can quickly confirm the same

http://www.cisco.com/c/en/us/products/collateral/interfaces-modules/high-speed-wan-interface-cards/qa_c67-660125.html
http://www.cisco.com/c/en/us/td/docs/routers/access/interfaces/software/feature/guide/EHWIC_1_GE_SFP_CU_FM.html#wp1069000

please find my current IOS version & card type

Card is : EHWIC-1GE-SFP-CUV01

#Show version
Cisco IOS Software, C1900 Software (C1900-UNIVERSALK9-M), Version 15.4(1)T1, REL
EASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Wed 12-Feb-14 04:27 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M16, RELEASE SOFTWARE (fc1)

 Router uptime is 2 weeks, 3 days, 11 hours, 54 minutes
System returned to ROM by power-on
System image file is "flash0:c1900-universalk9-mz.SPA.154-1.T1.bin"
Last reload type: Normal Reload
Last reload reason: power-on

Cisco CISCO1941/K9 (revision 1.0) with 487424K/36864K bytes of memory.
2 FastEthernet interfaces
2 Gigabit Ethernet interfaces
1 terminal line
1 Virtual Private Network (VPN) Module
DRAM configuration is 64 bits wide with parity disabled.
255K bytes of non-volatile configuration memory.
250880K bytes of ATA System CompactFlash 0 (Read/Write)

[Leo Laohoo]

Data Sheet of module is saying you need 15.1(4)M.  Your IOS is a "T" train and may not work.

[Peter Paluch]

Hi Leo,

I would find it strange for an IOS only 3.5 generation older than the first supported release to not recognize an up-to-date EHWIC even though, of course, that is entirely possible. However, the second link from the original poster's document says: "Use the show version command to ensure that the router is running Cisco IOS Release 15.1(4)M or later."

Let's find out if the module is at least recognized as being inserted. Would it be possible to post the output of the show diag and show inventory commands please?

Best regards,
Peter

[Jon Marshall]

The only thing I would add to this is the router has an uptime of 2 weeks and 3 days.

The card does not support OIR so have you rebooted the router since installing the card ?

Jon

[Peter Paluch]

Jon,

Perfect observation. I have missed it completely.

Best regards,
Peter

[dnsroot13]

the router is right now in production and working  temporary on HWIC card only

need to test with one of the spare router after adding i will reboot the router

[dnsroot13]

Guys,

Just a quick update that i have asked one team member to do the same.he shutdown the router and interested the card and rebooted but that card didnt came up

show diag he did not capture but he said its not detecting even in show run the interface are not showing

[Jon Marshall]

Can you get a "sh inventory" from the router ?

Jon

[Cisco Freak]

Jon,

What is OIR?

CF

[Cisco Freak]

Never mind. I found it myself.

CF

[dnsroot13]

I have asked the user to get one spare router and get the show inventory logs .waiting for his updates

[dnsroot13]

Got the things from one test router having different image .please find below.,

#sho version
Cisco IOS Software, C1900 Software (C1900-UNIVERSALK9-M), Version 15.0(1)M1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Wed 02-Dec-09 14:14 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M3, RELEASE SOFTWARE (fc1)

 uptime is 50 minutes
System returned to ROM by power-on
System image file is "flash0:c1900-universalk9-mz.SPA.150-1.M1.bin"

    ##### sh diag
Slot 0:
C1941 Mother board 2GE, integrated VPN and 2W Port adapter, 2 ports
Port adapter is analyzed
Port adapter insertion time 00:50:40 ago
EEPROM contents at hardware discovery:
PCB Serial Number        :
Hardware Revision        : 1.0
Part Number              :
Top Assy. Part Number    : 800-30798-01
Board Revision           : B0
Deviation Number         : 0
Fab Version              : 03
Product (FRU) Number     : CISCO1941/K9
Version Identifier       : V01
CLEI Code                :
Processor type           : C8
Chassis Serial Number    :
Chassis MAC Address      :
MAC Address block size   : 96
Manufacturing Test Data  : 00 00 00 00 00 00 00 00
EEPROM format version 4
EEPROM contents (hex):

WIC Slot 0:
 -       Unknown WAN daughter card
        WIC module not supported/disabled in this slot
        PCB Serial Number        :
      Hardware Revision        : 1.0
       Part Number              :
       Board Revision           : A1
Top Assy. Part Number    : 800-34350-01
Deviation Number         : 0
Fab Version              : 05
RMA Test History         : 00
RMA Number               : 0-0-0-0
RMA History              : 00
Product (FRU) Number     : EHWIC-1GE-SFP-CU
Version Identifier       : V01
CLEI Code                :
Unknown Field (type 00D4): CC
Asset Identifier         : A0
EEPROM format version 4
EEPROM contents (hex):

===
  show  inventory
NAME: "CISCO1941/K9 chassis", DESCR: "CISCO1941/K9 chassis"
PID: CISCO1941/K9      , VID: V01 , SN: ######
 

[Jon Marshall]

It would show as unknown with this router though because the IOS version definitely won't support it as per your original post.

So unfortunately this only tells us what we would have expected to see.

Jon

[Leo Laohoo]

Not sure, Peter. 

Never tried this model of HWIC card before. 

Sorry for the late response.  Went interstate to watch The Eagles concert.  

[Jon Marshall]

Went interstate to watch The Eagles concert.

Was it any good ?

Did they do Lyin Eyes  ?

Jon