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HWIC issue in logs >>input errors are incrementing on WAN interface

gsctacsg
Level 1
Level 1

Hi All,

 

Seeing below logs :

ct 14 18:05:38.418: %MAINBOARD-2-HWIC_CRC_ERR: A CRC error has occurred in HWIC Gasket 0, Error Status reg0 == 0x10,
340380: Oct 14 18:05:38.418: %HWIC_HOST-1-RX_CRC_ERROR: HWIC_HOST: Host termination logic experienced an HWIC CRC error for Interface Descriptor Block 0x232EA5E4
340397: Oct 14 18:06:34.491: %HWIC_HOST-1-RX_CRC_ERROR: HWIC_HOST: Host termination logic experienced an HWIC CRC error for Interface Descriptor Block 0x232EA5E4
340405: Oct 14 18:13:34.417: %MAINBOARD-2-HWIC_CRC_ERR: A CRC error has occurred in HWIC Gasket 0, Error Status reg0 == 0x10,
340406: Oct 14 18:13:34.417: %HWIC_HOST-1-RX_CRC_ERROR: HWIC_HOST: Host termination logic experienced an HWIC CRC error for Interface Descriptor Block 0x232EA5E4
340437: Oct 14 18:22:18.676: %MAINBOARD-2-HWIC_CRC_ERR: A CRC error has occurred in HWIC Gasket 0, Error Status reg0 == 0x10,
340438: Oct 14 18:22:18.676: %HWIC_HOST-1-RX_CRC_ERROR: HWIC_HOST: Host termination logic experienced an HWIC CRC error for Interface Descriptor Block 0x232EA5E4
340439: Oct 14 18:24:09.853: %MAINBOARD-2-HWIC_CRC_ERR: A CRC error has occurred in HWIC Gasket 0, Error Status reg0 == 0x10,
340440: Oct 14 18:24:09.853: %HWIC_HOST-1-RX_CRC_ERROR: HWIC_HOST: Host termination logic experienced an HWIC CRC error for Interface Descriptor Block

 

Below is the logs captured and can see output drops and input errors :

 

#sh int GigabitEthernet0/0/0
GigabitEthernet0/0/0 is up, line protocol is up
Hardware is EHWIC-1GE-SFP-CU, address is 006b.f19a.dd08 (bia 006b.f19a.dd08)
Description: vf=4445:cn=Wipro BPO:tl=EAFE02767104:olo=CW03-082016-65692:st=act:
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 19/255, rxload 15/255
Encapsulation 802.1Q Virtual LAN, Vlan ID 1., loopback not set
Keepalive set (10 sec)
Full Duplex, 1Gbps, media type is LX
output flow-control is XON, input flow-control is XON
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters 02:00:35
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 14943471
Queueing strategy: Class-based queueing
Output queue: 3271/45251/14925466 (size/max total/drops)
5 minute input rate 58948000 bits/sec, 50716 packets/sec
5 minute output rate 78391000 bits/sec, 54021 packets/sec
378921362 packets input, 52722339235 bytes, 0 no buffer
Received 0 broadcasts (0 IP multicasts)
0 runts, 0 giants, 0 throttles
1222 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 0 multicast, 0 pause input
385511998 packets output, 70550153022 bytes, 0 underruns
0 output errors, 0 collisions, 0 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out

 

xxxx_xxxx_3925E_00001P#sh int GigabitEthernet0/0/0.100
GigabitEthernet0/0/0.100 is up, line protocol is up
Hardware is EHWIC-1GE-SFP-CU, address is 006b.f19a.dd08 (bia 006b.f19a.dd08)
Description: vf=4445:cn=WIPRO:tl=3C02767119:st=act:
Internet address is 193.195.155.9/30
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 19/255, rxload 15/255
Encapsulation 802.1Q Virtual LAN, Vlan ID 100.
ARP type: ARPA, ARP Timeout 04:00:00
Keepalive set (10 sec)
Last clearing of "show interface" counters never


xxxxxx_xxxx_3925E_00001P#sh int GigabitEthernet0/0/0.387
GigabitEthernet0/0/0.387 is up, line protocol is up
Hardware is EHWIC-1GE-SFP-CU, address is 006b.f19a.dd08 (bia 006b.f19a.dd08)
Description: "vf=4445:cn=WIPRO:tl=3C03783738:st=act:"
Internet address is 193.195.159.201/30
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 19/255, rxload 14/255
Encapsulation 802.1Q Virtual LAN, Vlan ID 387.
ARP type: ARPA, ARP Timeout 04:00:00
Keepalive set (10 sec)
Last clearing of "show interface" counters never

 

Also current running version is 15.4(3)M3 

 

Can anyone suggest how to resolve the issue 

2 Replies 2

balaji.bandi
Hall of Fame
Hall of Fame

i may think that couple of things here.

 

1. this could be a bug (for it does not show on your version of code, there is a bug in 15.X  code. ( CSCuw46836 and CSCuo71154)

2. or this may be a hardware issue.

 

worth raise a TAC case (if hardware issue they will send RMA)

 

BB

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Leo Laohoo
Hall of Fame
Hall of Fame

@gsctacsg wrote:
ct 14 18:05:38.418: %MAINBOARD-2-HWIC_CRC_ERR: A CRC error has occurred in HWIC Gasket 0, Error Status reg0 == 0x10,
340380: Oct 14 18:05:38.418: %HWIC_HOST-1-RX_CRC_ERROR: HWIC_HOST: Host termination logic experienced an HWIC CRC error for Interface Descriptor Block 0x232EA5E4
340397: Oct 14 18:06:34.491: %HWIC_HOST-1-RX_CRC_ERROR: HWIC_HOST: Host termination logic experienced an HWIC CRC error for Interface Descriptor Block 0x232EA5E4
340405: Oct 14 18:13:34.417: %MAINBOARD-2-HWIC_CRC_ERR: A CRC error has occurred in HWIC Gasket 0, Error Status reg0 == 0x10,
340406: Oct 14 18:13:34.417: %HWIC_HOST-1-RX_CRC_ERROR: HWIC_HOST: Host termination logic experienced an HWIC CRC error for Interface Descriptor Block 0x232EA5E4
340437: Oct 14 18:22:18.676: %MAINBOARD-2-HWIC_CRC_ERR: A CRC error has occurred in HWIC Gasket 0, Error Status reg0 == 0x10,
340438: Oct 14 18:22:18.676: %HWIC_HOST-1-RX_CRC_ERROR: HWIC_HOST: Host termination logic experienced an HWIC CRC error for Interface Descriptor Block 0x232EA5E4
340439: Oct 14 18:24:09.853: %MAINBOARD-2-HWIC_CRC_ERR: A CRC error has occurred in HWIC Gasket 0, Error Status reg0 == 0x10,
340440: Oct 14 18:24:09.853: %HWIC_HOST-1-RX_CRC_ERROR: HWIC_HOST: Host termination logic experienced an HWIC CRC error for Interface Descriptor Block

Particularly the first line, I do not like the looks of this. 

Try powering down the router and re-seat the line cards.  Make sure the side s_crews are secure before powering up the router. 

IF the error message still appears, RMA the HWIC.

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