06-17-2005 05:53 PM - edited 03-03-2019 09:50 AM
Hi, there.
I'm Alex. I have a question about router's crashinfo.
Out client's router(cisco 3640) is frequently rebooted by crash lately but crashinfo file isn't in flash. When I enter show version, the following is seen.
show version
----------------------------------------
System returned to ROM by error - a Software forced crash, PC 0x6039B504 at 15:23:35 KR Tue May 24 2005
System restarted at 15:25:34 KR Tue May 24 2005
System image file is "flash:c3640-js-mz.122-17a.bin"
and when I enter show stack
show stack
-----------------------------------------
System was restarted by error - a Software forced crash, PC 0x6039B504 at 15:23:35 KR Tue May 24 2005
3600 Software (C3640-JS-M), Version 12.2(17a), RELEASE SOFTWARE (fc1)
Compiled Thu 19-Jun-03 11:25 by pwade (current version)
Image text-base: 0x60008930, data-base: 0x61452000
--More--
***************************************************
******* Information of Last System Crash **********
***************************************************
The last crashinfo failed to be written.
Please verify the exception crashinfo configuration
the filesytem devices, and the free space on the
filesystem devices.
Using crashinfo_FAILED.
%Error opening crashinfo_FAILED (No such file or directory)
Like the above, any crashinfo files isn't in flash.
Available space in flash is sufficient.
What should I do?
Let me know about the above.
HTH,
From R.O.K
06-17-2005 10:30 PM
Hello,
AFAIK, the crashinfo is written to bootflash by default, can you do a ´dir bootflash:´ and check if the crashinfo files might be in there and if the bootflash might be full ?
Regards,
GP
06-18-2005 08:00 AM
Hi Alex,
If you aer not able to get any crash info file in flash after issuing the command, I would suggest you to load a new IOS on the router as the console message says its a software crash.
I would suggest you to go with a newer release IOS may be 12.3
Regards,
Sushil
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