Re: IR829 image upgrade error

michal.bejcek@vspp.cz · ‎01-07-2020

Hi,

I have problem with upgrading IOS in Cisco IR829. I used image universal k9 version SPA 158-3 M2a bundle, router was shipped with older version (15.7). I run command

bundle install flash:ir800-universalk9-bundle.SPA.158-3.M2a.bin

Router was doing something and during upgrading Hypervisor image error appeared

No more space in bootstrap

Failed to install hypervisor image

I used same bundle image for upgrading some older routers (delivered in 2019) without any problem. So it is quite strange, that new router (made in November 2019) without any previous configuration has problem with free space.

Any ideas?

Elliot Dierksen · ‎01-07-2020

The question is what else is taking up space in the internal flash? If you are physically near the router, you could put the bundle on a USB drive and install it from there. If the bundle from the old version is still there, you could delete that. Obviously don't delete the file that it actually uses to boot from, just the old bundle. :-)

michal.bejcek · ‎01-07-2020

As I wrote, the router is new, just unpacked from the box. So I can't delete anything on the flash:
I understand, that install from usb drive can be a solution. But imagine upgrading later, after router is be placed somewhere far from office and physical access will not be easy, or takes much time. And if something worked and now not with the same type of router...

Leo Laohoo · ‎01-07-2020

Post the complete output to the following commands:
1. sh version; and
2. dir

michal.bejcek · ‎01-07-2020

show version
Cisco IOS Software, ir800 Software (ir800-UNIVERSALK9-M), Version 15.7(3)M4b, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Tue 07-May-19 17:22 by prod_rel_team

ROM: Bootstrap program is IR800

TS2842 uptime is 8 hours, 22 minutes
System returned to ROM by CLI initiated reload at 14:17:51 UTC Tue Jan 7 2020
System restarted at 14:19:35 UTC Tue Jan 7 2020
System image file is "flash:ir800-universalk9-mz.SPA.157-3.M4b"
Last reload reason: Reload Command

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco IR829GW-LTE-GA-EK9 (revision 2.0) with 365568K/60416K bytes of memory.
Processor board ID FGL2347LEGF
Last reset from CLI initiated reload

FPGA version: 2.9.0

BIOS: version 24 Production
BIOS: date[YYYY/MM/DD] :[2019/4/17]

MCU Bootloader : 28
MCU Application: 33

2 Serial(sync/async) interfaces
7 Gigabit Ethernet interfaces
9 terminal lines
2 Cellular interfaces
1 cisco Embedded AP (s)
DRAM configuration is 72 bits wide with parity disabled.
256K bytes of non-volatile configuration memory.
976562K bytes of ATA System Flash (Read/Write)
250000K bytes of ATA Bootstrap Flash (Read/Write)

License Info:

License UDI:

-------------------------------------------------
Device# PID SN
-------------------------------------------------
*1 IR829GW-LTE-GA-EK9 FGL2347LEGF

Suite License Information for Module:'ir800'

--------------------------------------------------------------------------------
Suite Suite Current Type Suite Next reboot
--------------------------------------------------------------------------------

Technology Package License Information for Module:'ir800'

------------------------------------------------------------------------
Technology Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------------
ipbase ipbasek9 Permanent ipbasek9
security securityk9 Permanent securityk9
data datak9 Permanent datak9

Configuration register is 0x102

dir
Directory of flash:/

1 drw- 0 Nov 25 2019 07:57:42 +00:00 ORPHAN1
3 -rw- 35 Nov 25 2019 08:03:28 +00:00 pnp-tech-time
4 -rw- 54922 Nov 25 2019 08:03:38 +00:00 pnp-tech-discovery-summary
5 -rw- 64248873 Nov 25 2019 07:54:44 +00:00 ir800-universalk9-mz.SPA.157-3.M4b
6 -rw- 379 Nov 25 2019 07:58:26 +00:00 fscheck
7 drw- 0 Nov 23 2019 06:05:42 +00:00 managed
17 drw- 0 Nov 23 2019 06:05:44 +00:00 eem
18 -rw- 720 Jan 7 2020 14:05:46 +00:00 vlan.dat
19 -rw- 192838243 Jan 7 2020 12:29:18 +00:00 ir800-universalk9-bundle.SPA.158-3.M2a.bin
20 -rw- 75260452 Nov 23 2019 09:04:12 +00:00 gemboa.V6.1.4.efi.SSA

994918400 bytes total (662159360 bytes free)

Leo Laohoo · ‎01-07-2020

I suspect this is a bug.
Can you post the complete output to the command "sh run | i boot".

michal.bejcek@vspp.cz · ‎01-09-2020

I tried to download different image (version 15.9) and I have same issue. Fresh router with no configuration.

IR800#bundle install flash:ir800-universalk9-bundle.SPA.159-3.M.bin
Installing bundle image: /ir800-universalk9-bundle.SPA.159-3.M.bin.......................................................................................................................................................................

updating Hypervisor image...
Sending file modes: C0444 25177969 ir800-hv.srp.SPA.3.0.83

%Error copy from scp://*:*@127.1.3.1//vds_system/bundle/ir800-hv.srp.SPA.3.0.83 to bootstrap:ir800-hv.srp.SPA.3.0.83

No more space in bootstrap.
Failed to install hypervisor image!

IR800#dir flash:
Directory of flash:/

1 drw- 0 Nov 26 2019 04:49:24 +00:00 ORPHAN1
3 -rw- 35 Nov 26 2019 04:55:10 +00:00 pnp-tech-time
4 -rw- 54469 Nov 26 2019 04:55:20 +00:00 pnp-tech-discovery-summary
5 -rw- 64248873 Nov 26 2019 04:46:22 +00:00 ir800-universalk9-mz.SPA.157-3.M4b
6 -rw- 379 Nov 26 2019 04:50:04 +00:00 fscheck
7 drw- 0 Nov 23 2019 08:41:58 +00:00 managed
17 drw- 0 Nov 23 2019 08:42:00 +00:00 eem
19 -rw- 204194063 Jan 9 2020 08:15:50 +00:00 ir800-universalk9-bundle.SPA.159-3.M.bin
18 -rw- 75260452 Nov 26 2019 01:57:20 +00:00 gemboa.V6.1.4.efi.SSA

994918400 bytes total (650805248 bytes free)

IR800#sh run | i boot
boot-start-marker
boot-end-marker
service-module wlan-ap 0 bootimage autonomous
IR800#

michal.bejcek@vspp.cz · ‎01-09-2020

I tried upgrades between 15.7 subversions and from two different 15.7 subversions to 15.9. Some results are attached.

15.7 M4b -> 15.7 M5 [OK]
15.7 M5, M4b -> 15.8 [error, no space in bootstrap]
15.7 M5, M4b -> 15.9 [error, no space in bootstrap]

# Installing 15.7 M5 over 15.7 M4b
IR800#bundle install flash:ir800-universalk9-bundle.SPA.157-3.M5.bin
Installing bundle image: /ir800-universalk9-bundle.SPA.157-3.M5.bin.................................................................................................................................................................

updating Hypervisor image...
Sending file modes: C0444 24143729 ir800-hv.srp.SPA.3.0.42

SRP md5 verification passed!

updating IOS image...
Sending file modes: C0664 74721012 ir800-universalk9-mz.SPA.157-3.M5

IOS md5 verification passed!
Done!

IR800#
*Jan 9 09:40:20.205: %SYS-5-CONFIG_I: Configured from console by bundle install command
*Jan 9 09:40:20.205: %IR800_INSTALL-6-SUCCESS_BUNDLE_INSTALL: Successfully installed bundle image.

# Installing 15.9 M over 15.7 M5

IR800#bundle install flash:ir800-universalk9-bundle.SPA.159-3.M.bin
Installing bundle image: /ir800-universalk9-bundle.SPA.159-3.M.bin......................................................................................................................................................................

updating Hypervisor image...
Sending file modes: C0444 25177969 ir800-hv.srp.SPA.3.0.83

%Error copy from scp://*:*@127.1.3.1//vds_system/bundle/ir800-hv.srp.SPA.3.0.83 to bootstrap:ir800-hv.srp.SPA.3.0.83

No more space in bootstrap.
Failed to install hypervisor image!

Leo Laohoo · ‎01-09-2020

Ok, so you want to upgrade to 15.9(3)M, right?
So do this:

conf t
 boot sytem flash flash:ir800-universalk9-bundle.SPA.159-3.M.bin
 end
wr
reboot

After the router boots 15.9(3)M try unpacking it.

michal.bejcek@vspp.cz · ‎01-09-2020

Yes, at least 15.8 (some features we need). But this will not work.

ERROR Image name ... is invalid (Exec format error).

I will try to downgrade to 15.6 a then upgrade from this version (it should work). And report the bug.

iso00 · ‎02-10-2020

Any update? experiencing the same behavior on IR829 fresh out of box

michal.bejcek · ‎02-10-2020

Yes, same behavior. Upgrade from 15.7 to 15.6 or 15.8 was not successful.

iso00 · ‎03-05-2020

I found some ORPHAN hypervisors in bootstrap. Below steps worked for me.

1) Backup config

2) Force modem into ROMMON1 by unplugging and powering device on with reset button depressed. Release when POE light illuminates (~15sec). Ctrl+C or send Break just after boot.

3) dir to show bootstrap:

bootstrap:
4096 Nov 7 06:05 ORPHAN1
4096 Jan 28 18:51 ORPHAN2
24143729 Mar 4 20:42 ir800-hv.srp.SPA.3.0.42

4) Use “delete bootstrap:/ORPHAN1 + 2” to clean up un-used images

5) boot ir800-hv.srp.SPA.<ver>

6) bundle install flash:

_mirfanmy96 · ‎06-16-2022

Try this instead,

clear the bootstrap orphan thingy,

run this command :

test if show hidden

dir bootstrap:

delete /recursive /force bootstrap:ORPHAN1

once the bootstrap has enough space, then you can proceed with bundle installation.

Do take note, do not delete the hypervisor image.