ISR 4221 is stuck in bootloop

[Bobns]

Hi, a while ago i received 16 routers and they all didnt work: The solution 

But the router i used to try the solutions now isn't able to go thru with this solution when i boot the router it gives this output and stays in a loop of this:

Initializing Hardware ...

Checking for PCIe device presence...done
System integrity status: 0x610
Rom image verified correctly


System Bootstrap, Version 16.12(2r), RELEASE SOFTWARE
Copyright (c) 1994-2019  by cisco Systems, Inc.


Current image running: Boot ROM0

Last reset cause: LocalSoft
ISR4221/K9 platform with 4194304 Kbytes of main memory


........
unable to open bootflash:isr4200- (14)

........
autoboot: boot failed, restarting...

Resetting .......



Initializing Hardware ...

Checking for PCIe device presence...done
System integrity status: 0x610
Rom image verified correctly


System Bootstrap, Version 16.12(2r), RELEASE SOFTWARE
Copyright (c) 1994-2019  by cisco Systems, Inc.


Current image running: Boot ROM0

Last reset cause: LocalSoft
ISR4221/K9 platform with 4194304 Kbytes of main memory

[kubn2]

Hi,

If you are not able to break this loop using break key and you don't have access to rommon then unfortunately you need to raise a TAC case for replacement

[Bobns]

Well i am able to go into the rommon mode but when i assign the new bin file and boot the device it starts the loop.

[Leo Laohoo]

In ROMMON, post the complete output to the following command: 

set

[Bobns]

rommon 1 > set
PS1=rommon ! >
THRPUT=
LICENSE_SUITE=
LICENSE_BOOT_LEVEL=
MCP_STARTUP_TRACEFLAGS=00000000:00000000
RET_2_RTS=
ETHER_SPEED_MODE=4
ETHER_PORT=0
BOOT=bootflash:isr4200-,12;bootflash:isr4200-universalk9_ias.16.12.04.SPA.bin,1; flash:isr4200-universalk9_ias.16.12.04.SPA.bin,12;flash:isr4200_universalk9_ias. 16.12.04.SPA.bin,12;
BSI=0
RANDOM_NUM=1890009866
RET_2_RCALTS=1604315853

[Leo Laohoo]

---

@Bobns wrote:

BOOT=bootflash:isr4200-,12;bootflash:isr4200-universalk9_ias.16.12.04.SPA.bin,1; flash:isr4200-universalk9_ias.16.12.04.SPA.bin,12;flash:isr4200_universalk9_ias. 16.12.04.SPA.bin,12;

---

Values in the boot variable statement are set incorrectly. 

In ROMMON, post the complete output to the following command: 

dir

[Bobns]

rommon 1 > dir
Incorrect Usage
rommon 2 > dir flash:

0   0         drw-     lost+found
0   0         -rw-     .sdwaninstaller
0   0         drw-     .ssh
0   0         drw-     core
0   0         drw-     .prst_sync
0   0         drw-     .rollback_timer
0   0         drw-     gs_script
0   0         drw-     tracelogs
0   0         drw-     .dbpersist
0   0         drw-     virtual-instance
0   0         drw-     vman_fdb
0   30        -rw-     throughput_monitor_params
0   0         drw-     onep
0   1030      -rw-     nvram
0   132108    -rw-     memleak.tcl
0   20109     -rw-     ios_core.p7b
0   0         drw-     sdwan
0   419430400 -rw-     .sdwaninstallerfs
0   0         drw-     callhome
0   0         drw-     .sdwaninstaller
0   0         drw-     vmanage-admin
0   35        -rw-     pnp-tech-time
0   81758     -rw-     pnp-tech-discovery-summary
0   0         drw-     .EXPANDwBcB
0   3         -rw-     hugepage.conf
0   7905      -rw-     packages.conf
0   7905      -rw-     packages.conf.00-
0   7905      -rw-     prev_packages.conf
0   2214872   -rw-     system-report_20201005-100025-UTC.tar.gz
0   0         drw-     license_evlog
0   563598663 -rw-     isr4200-universalk9_ias.16.12.04.SPA.bin

[Leo Laohoo]

Get the router to boot the correct file using the following command: 

boot isr4200-universalk9_ias.16.12.04.SPA.bin

Once the router boots up successfully, remove the incorrect boot statements.  

And then initiate Install Mode using the following command: 

install add file bootflash:isr4200-universalk9_ias.16.12.04.SPA.bin activate commit

The system will start to unpack the IOS file and will create a file called "packages.conf". 

Change the boot variable string to point to this file: 

conf t
 boot system flash bootflash:packages.conf
end
wr

Make sure the config-registry is correct:  0x2102

Reboot the router.  
Hope this helps.

[Bobns]

I have tried this but its still in the same loop.

[Leo Laohoo]

If still in ROMMON, post the entire output to the following commands: 

dir
set

Post the entire bootup process from the beginning.  

[Bobns]

dir didnt work but dir flash: and bootflash: worked here are the outputs.

rommon 4 > dir flash:

0   0         drw-     lost+found
0   0         -rw-     .sdwaninstaller
0   0         drw-     .ssh
0   0         drw-     core
0   0         drw-     .prst_sync
0   0         drw-     .rollback_timer
0   0         drw-     gs_script
0   0         drw-     tracelogs
0   0         drw-     .dbpersist
0   0         drw-     virtual-instance
0   0         drw-     vman_fdb
0   30        -rw-     throughput_monitor_params
0   0         drw-     onep
0   452457939 -rw-     isr4200-ucmk9.16.10.3a.SPA.bin
0   20109     -rw-     ios_core.p7b
0   0         drw-     callhome
0   0         drw-     sdwan
0   419430400 -rw-     .sdwaninstallerfs
0   0         drw-     .sdwaninstaller
0   0         drw-     vmanage-admin
0   35        -rw-     pnp-tech-time
0   102694    -rw-     pnp-tech-discovery-summary
0   132108    -rw-     memleak.tcl
0   3         -rw-     hugepage.conf
0   50164     -rw-     isr4200-firmware_dreamliner.16.10.3a.SPA.pkg
0   10703860  -rw-     isr4200-firmware_ngwic_t1e1.16.10.3a.SPA.pkg
0   9241588   -rw-     isr4200-firmware_nim_async.16.10.3a.SPA.pkg
0   4604920   -rw-     isr4200-firmware_nim_bri_st_fw.16.10.3a.SPA.pkg
0   17490932  -rw-     isr4200-firmware_nim_cwan.16.10.3a.SPA.pkg
0   2520048   -rw-     isr4200-firmware_nim_ge.16.10.3a.SPA.pkg
0   11490292  -rw-     isr4200-firmware_nim_shdsl.16.10.3a.SPA.pkg
0   6304756   -rw-     isr4200-firmware_nim_xdsl.16.10.3a.SPA.pkg
0   10118128  -rw-     isr4200-firmware_prince.16.10.3a.SPA.pkg
0   348767228 -rw-     isr4200-mono-ucmk9.16.10.3a.SPA.pkg
0   31244759  -rw-     isr4200-rpboot.16.10.3a.SPA.pkg
0   7905      -rw-     packages.conf.00-
0   7905      -rw-     prev_packages.conf
0   2439040   -rw-     system-report_20200117-222835-UTC.tar.gz
0   0         drw-     license_evlog
0   563598663 -rw-     isr4200-universalk9_ias.16.12.04.SPA.bin
0   50188     -rw-     isr4200-firmware_dreamliner.16.12.04.SPA.pkg
0   11199500  -rw-     isr4200-firmware_ngwic_t1e1.16.12.04.SPA.pkg
0   9274380   -rw-     isr4200-firmware_nim_async.16.12.04.SPA.pkg
0   4613136   -rw-     isr4200-firmware_nim_bri_st_fw.16.12.04.SPA.pkg
0   17605644  -rw-     isr4200-firmware_nim_cwan.16.12.04.SPA.pkg
0   2647048   -rw-     isr4200-firmware_nim_ge.16.12.04.SPA.pkg
0   11510796  -rw-     isr4200-firmware_nim_shdsl.16.12.04.SPA.pkg
0   6321164   -rw-     isr4200-firmware_nim_xdsl.16.12.04.SPA.pkg
0   10163208  -rw-     isr4200-firmware_prince.16.12.04.SPA.pkg
0   457163796 -rw-     isr4200-mono-universalk9_ias.16.12.04.SPA.pkg
0   33186103  -rw-     isr4200-rpboot.16.12.04.SPA.pkg
0   8203      -rw-     packages.conf
rommon 5 > set
PS1=rommon ! >
THRPUT=
LICENSE_SUITE=
LICENSE_BOOT_LEVEL=
MCP_STARTUP_TRACEFLAGS=00000000:00000000
RET_2_RTS=
ETHER_SPEED_MODE=4
ETHER_PORT=0
BOOT=flash:isr4200_unversalk9.ias.16.12.04.SPA.bin,12;flash:isr4200-universalk9_ias.16.12.04.SPA.bin,12;bootflash:packages.conf,1;
BSI=0
RANDOM_NUM=1298279341
RET_2_RCALTS=1604587124
rommon 6 > dir bootflash:

0   0         drw-     lost+found
0   0         -rw-     .sdwaninstaller
0   0         drw-     .ssh
0   0         drw-     core
0   0         drw-     .prst_sync
0   0         drw-     .rollback_timer
0   0         drw-     gs_script
0   0         drw-     tracelogs
0   0         drw-     .dbpersist
0   0         drw-     virtual-instance
0   0         drw-     vman_fdb
0   30        -rw-     throughput_monitor_params
0   0         drw-     onep
0   452457939 -rw-     isr4200-ucmk9.16.10.3a.SPA.bin
0   20109     -rw-     ios_core.p7b
0   0         drw-     callhome
0   0         drw-     sdwan
0   419430400 -rw-     .sdwaninstallerfs
0   0         drw-     .sdwaninstaller
0   0         drw-     vmanage-admin
0   35        -rw-     pnp-tech-time
0   102694    -rw-     pnp-tech-discovery-summary
0   132108    -rw-     memleak.tcl
0   3         -rw-     hugepage.conf
0   50164     -rw-     isr4200-firmware_dreamliner.16.10.3a.SPA.pkg
0   10703860  -rw-     isr4200-firmware_ngwic_t1e1.16.10.3a.SPA.pkg
0   9241588   -rw-     isr4200-firmware_nim_async.16.10.3a.SPA.pkg
0   4604920   -rw-     isr4200-firmware_nim_bri_st_fw.16.10.3a.SPA.pkg
0   17490932  -rw-     isr4200-firmware_nim_cwan.16.10.3a.SPA.pkg
0   2520048   -rw-     isr4200-firmware_nim_ge.16.10.3a.SPA.pkg
0   11490292  -rw-     isr4200-firmware_nim_shdsl.16.10.3a.SPA.pkg
0   6304756   -rw-     isr4200-firmware_nim_xdsl.16.10.3a.SPA.pkg
0   10118128  -rw-     isr4200-firmware_prince.16.10.3a.SPA.pkg
0   348767228 -rw-     isr4200-mono-ucmk9.16.10.3a.SPA.pkg
0   31244759  -rw-     isr4200-rpboot.16.10.3a.SPA.pkg
0   7905      -rw-     packages.conf.00-
0   7905      -rw-     prev_packages.conf
0   2439040   -rw-     system-report_20200117-222835-UTC.tar.gz
0   0         drw-     license_evlog
0   563598663 -rw-     isr4200-universalk9_ias.16.12.04.SPA.bin
0   50188     -rw-     isr4200-firmware_dreamliner.16.12.04.SPA.pkg
0   11199500  -rw-     isr4200-firmware_ngwic_t1e1.16.12.04.SPA.pkg
0   9274380   -rw-     isr4200-firmware_nim_async.16.12.04.SPA.pkg
0   4613136   -rw-     isr4200-firmware_nim_bri_st_fw.16.12.04.SPA.pkg
0   17605644  -rw-     isr4200-firmware_nim_cwan.16.12.04.SPA.pkg
0   2647048   -rw-     isr4200-firmware_nim_ge.16.12.04.SPA.pkg
0   11510796  -rw-     isr4200-firmware_nim_shdsl.16.12.04.SPA.pkg
0   6321164   -rw-     isr4200-firmware_nim_xdsl.16.12.04.SPA.pkg
0   10163208  -rw-     isr4200-firmware_prince.16.12.04.SPA.pkg
0   457163796 -rw-     isr4200-mono-universalk9_ias.16.12.04.SPA.pkg
0   33186103  -rw-     isr4200-rpboot.16.12.04.SPA.pkg
0   8203      -rw-     packages.conf
rommon 7 >

[Leo Laohoo]

*Sigh*.  

The boot variable string is still set incorrect. 

From ROMMON enter the following command to force the router to boot: 

boot packages.conf

Once the router boots the IOS, post the complete output to the following command: 

sh run | b boot

[Bobns]

I was trying some solutions online and then deleted the packages.conf file..

[Bobns]

I am trying to remove the current bootvar files but they just wont get removed:

Router#show bootvar
BOOT variable = flash:isr4200_unversalk9.ias.16.12.04.SPA.bin,12;flash:isr4200-universalk9_ias.16.12.04.SPA.bin,12;bootflash:packages.                                                                                                                                         conf,1;
CONFIG_FILE variable does not exist
BOOTLDR variable does not exist
Configuration register is 0x2102

Standby not ready to show bootvar


Router(config)#no boot system flash flash:isr4200_univ
Router(config)#$tem flash flash:isr4200_universalk9.ias.16.12.04.SPA.bin
Router(config)#no boot sy
Router(config)#no boot system flash bootflash:packages.conf
Router(config)#$tem flash flash:isr4200_universalk9.ias.16.12.04.SPA.bin
Router(config)#exit
Router#sho
*Nov  9 09:02:25.497: %SYS-5-CONFIG_I: Configured from console by consolew bootvar
BOOT variable = flash:isr4200_unversalk9.ias.16.12.04.SPA.bin,12;flash:isr4200-universalk9_ias.16.12.04.SPA.bin,12;bootflash:packages.
CONFIG_FILE variable does not exist
BOOTLDR variable does not exist
Configuration register is 0x2102

Standby not ready to show bootvar

[Leo Laohoo]

---

@Bobns wrote:

CONFIG_FILE variable does not exist

---

WTF.  

When correctly booted into IOS, post the complete output to the following command: 

sh boot