ISR 4351 + Ethernet Switch Module

[Tony T.]

Hello-

I have a ISR 4351, IOS XE version 3.16.4b.s, with a 24 port ethernet switch module inserted. I tried logging into the switch module with the "service-module gi-1/0 session" command  but that didn't work. So looked through the commands (?) at the exec mode and found "hw-module session gi-1/0" command. That worked and allowed me to access the switch module.

However, once in the switch module I could NOT use Ctrl+Shift+6+x. I tried pressing those characters at the same time, and even pressing Ctrl+Shift+6, then x, but nothing worked. I then tried rebooting the switch module in hopes of the device putting back at the router exec mode CLI but that didn't work either. I actually had to hard boot the router itself to get back to the router exec mode CLI.

I did all of this in my lab environment, so it's not a big deal. But I can't reboot the whole router in production. Can someone help me with this? I searched all over for something online but couldn't find anything that specifically mentions switch module for IOS XE (ISR 4351). 

Thanks in advance for your assistance.

Tony

[balaji.bandi · Accepted solution]

i may be missed here - not sure what terminal client you using, putty or secure CRT ? or any other ?

baudrate is : 9600

parity is : none

databits are : 8

flowcontrol : none

May be you can try :

Ctrl-a and Ctrl-q

[Tony T.]

That worked, thank you so much. If you don't mind me asking, where did you discover that?

Tony

[balaji.bandi]

we use normally at the workplace and it should be documented in cisco documentation also.

[Georg Pauwen]

Hello,

I think when you access the module, it tells you how to exit. It should look something like below:

Router# hw-module session 1/0

Establishing session connect to subslot 1/0

To exit, type ^a^q