ISR4451 Not Detecting SM-ES3G-24-P

[corycandia]

I have an ISR 4451-X not detecting any SM-ES3G-24-P service modules.  I have tried all the commands I can think of:

show diag, show platform, show inventory, etc.

The router will not detect either of the cards I've tried on either SM slot.

Both SM-ES3G-24-Ps work in an older 2921.

Anyone have any ideas?  The 4400 documentation lists the L2/3 SM-X cards as compatible.

ISR4451-X, (ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 17.9.5a, RELEASE SOFTWARE (fc1))

[Torbjørn]

It should "just work". It could be a hardware problem. Have you been able to test any other modules in the SM slots of the ISR 4451?

[corycandia]

"Just work"

Yeah, that was my experience with previous generations.

Unfortunately, I can't test any other modules than the two I have.

The vendor asked if it was licensed correctly, but I don't think there's a license for SMs?

[Torbjørn]

No, they should not require any special licensing. Licensing for the ISR 4k series is quite simple - see the ordering guide here: https://www.cisco.com/c/en/us/products/collateral/routers/4000-series-integrated-services-routers-isr/guide_c07-728759.html 

I would raise a TAC case for this.

[Leo Laohoo]

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@corycandia wrote:
SM-ES3G-24-P

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The "P" at the back means PoE.  

I suspect, if the router does not have the correct power supply this switch module may not power up. 

Have a look at the logs during the time when the switch module was inserted & and the logs.  

[corycandia]

This is the log, there's not a ton of info:

CMCC-3-SPA_ONLINE_REQ_TERMINATE: C1/0: cmcc: The online request for SPA in subslot 1/0 was terminated because retries were exceeded

[Leo Laohoo]

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@corycandia wrote:

CMCC-3-SPA_ONLINE_REQ_TERMINATE: C1/0: cmcc: The online request for SPA in subslot 1/0 was terminated because retries were exceeded

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CSCwc19085

[corycandia]

Ha, saw that too.  Platform is not listed as affect, but I am running affect version.

I don't have service contract, but exploring options now.

Thanks.

[corycandia]

It's a reasonable thought, but unless Cisco changed the power requirements between the 2921, and the 4451, my experience differs.

I am able to power the SM's in the older 2921, which does not have the PoE module.  I did wrestle with this concern, but I don't have a good way to test it.  I will be checking the logs next like you mentioned, it's about all I have left before trying to seek a replacement.