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ISR4461 Bootloop

AhoySoy44
Level 1
Level 1

We have an ISR4461 running on 16.12.08 (Gibraltar) we which are trying to move to 17.6.5 (Bengaluru). Once the IOS is transferred to the router and verified, we try and boot it, and the router gets stuck in a boot loop displaying the error 'Last reset cause: Unrecoverable Error'.

ROM is 16.12(2r)

In the rommon we can see the IOS file is available, however when we try and boot from that file the rommon complains it cannot find a bootable image

rommon 10 > dir bootflash:

0 0 drw- tracelogs
0 0 drw- sysboot
0 802196094 -rw- isr4400v2-universalk9.17.06.05.SPA.bin
0 0 drw- .dbpersist
0 0 drw- .installer
0 0 drw- core
0 0 drw- .prst_sync
0 0 drw- .rollback_timer
0 0 drw- gs_script
0 132108 -rw- memleak.tcl
0 0 drw- virtual-instance
0 0 drw- vman_fdb
0 0 drw- onep
0 0 drw- license_evlog
0 30 -rw- throughput_monitor_params
0 35 -rw- pnp-tech-time
0 156961 -rw- pnp-tech-discovery-summary
0 0 drw- lost+found
0 7805900 -rw- isr4400v2_rommon_1612_2r_SPA.pkg
0 649526896 -rw- isr4400v2-universalk9.16.12.07.SPA.bin
0 649802972 -rw- isr4400v2-universalk9.16.12.08.SPA.bin

 

rommon 18 > boot
Located isr4400v2-universalk9.17.06.05.SPA.bin
###############################################################################################################################################################################################################################################################################################################

Failed to find bootable image on device bootflash:

 

We have redownloaded the file and tried again with no differing results. The file has worked on 3 of our other ISR4461s with the same process. We can boot 16.12.08 from Rommon with no problems.

 

ISR4461_4#sh run | i boot
boot-start-marker
boot system flash bootflash:isr4400v2-universalk9.17.06.05.SPA.bin
boot-end-marker
diagnostic bootup level minimal

 

 

Console from the bootloop (I have removed some of the #'s to fit in the page):

Package header rev 3 structure detected
IsoSize = 768192512
Calculating SHA-1 hash...Validate package: SHA-1 hash:
calculated 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
expected 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
RSA Signed RELEASE Image Signature Verification Successful.
Image validated

Initializing Hardware ...

Checking for PCIe device presence...done
System integrity status: 0x610
Rom image verified correctly


System Bootstrap, Version 16.12(2r), RELEASE SOFTWARE
Copyright (c) 1994-2019 by cisco Systems, Inc.


Current image running: Boot ROM1

Last reset cause: Unrecoverable Error
ISR4461/K9 platform with 8388608 Kbytes of main memory


........
Located isr4400v2-universalk9.17.06.05.SPA.bin

#################################################################################################################################################

History

#################################################################################################################################################################################################################################################################

Package header rev 3 structure detected
IsoSize = 768192512
Calculating SHA-1 hash...Validate package: SHA-1 hash:
calculated 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
expected 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
RSA Signed RELEASE Image Signature Verification Successful.
Image validated

Initializing Hardware ...

Checking for PCIe device presence...done
System integrity status: 0x610
Rom image verified correctly


System Bootstrap, Version 16.12(2r), RELEASE SOFTWARE
Copyright (c) 1994-2019 by cisco Systems, Inc.


Current image running: Boot ROM1

Last reset cause: Unrecoverable Error
ISR4461/K9 platform with 8388608 Kbytes of main memory


........
Located isr4400v2-universalk9.17.06.05.SPA.bin
##################################################################################################################################################################################################################################################################

Package header rev 3 structure detected
IsoSize = 768192512
Calculating SHA-1 hash...Validate package: SHA-1 hash:
calculated 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
expected 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
RSA Signed RELEASE Image Signature Verification Successful.
Image validated

Initializing Hardware ...

Checking for PCIe device presence...done
System integrity status: 0x610
Rom image verified correctly


System Bootstrap, Version 16.12(2r), RELEASE SOFTWARE
Copyright (c) 1994-2019 by cisco Systems, Inc.


Current image running: Boot ROM1

Last reset cause: Unrecoverable Error
ISR4461/K9 platform with 8388608 Kbytes of main memory


........
Located isr4400v2-universalk9.17.06.05.SPA.bin
###################################################################################################################################################################################################################################################################

Package header rev 3 structure detected
IsoSize = 768192512
Calculating SHA-1 hash...Validate package: SHA-1 hash:
calculated 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
expected 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
RSA Signed RELEASE Image Signature Verification Successful.
Image validated

Initializing Hardware ...

Checking for PCIe device presence...done
System integrity status: 0x610
Rom image verified correctly


System Bootstrap, Version 16.12(2r), RELEASE SOFTWARE
Copyright (c) 1994-2019 by cisco Systems, Inc.


Current image running: Boot ROM1

Last reset cause: Unrecoverable Error
ISR4461/K9 platform with 8388608 Kbytes of main memory


........
Located isr4400v2-universalk9.17.06.05.SPA.bin
###################################################################################################################################################################################################################################################################

Package header rev 3 structure detected
IsoSize = 768192512
Calculating SHA-1 hash...Validate package: SHA-1 hash:
calculated 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
expected 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
RSA Signed RELEASE Image Signature Verification Successful.
Image validated

Initializing Hardware ...

Checking for PCIe device presence...done
System integrity status: 0x610
Rom image verified correctly


System Bootstrap, Version 16.12(2r), RELEASE SOFTWARE
Copyright (c) 1994-2019 by cisco Systems, Inc.


Current image running: Boot ROM1

Last reset cause: Unrecoverable Error
ISR4461/K9 platform with 8388608 Kbytes of main memory


........
Located isr4400v2-universalk9.17.06.05.SPA.bin
##############################################################################################################################################################

Package header rev 3 structure detected
IsoSize = 768192512
Calculating SHA-1 hash...Validate package: SHA-1 hash:
calculated 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
expected 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
RSA Signed RELEASE Image Signature Verification Successful.
Image validated

Initializing Hardware ...

Checking for PCIe device presence...done
System integrity status: 0x610
Rom image verified correctly


System Bootstrap, Version 16.12(2r), RELEASE SOFTWARE
Copyright (c) 1994-2019 by cisco Systems, Inc.


Current image running: Boot ROM1

Last reset cause: Unrecoverable Error
ISR4461/K9 platform with 8388608 Kbytes of main memory


........
Located isr4400v2-universalk9.17.06.05.SPA.bin
##############################################################################################################################################################

Package header rev 3 structure detected
IsoSize = 768192512
Calculating SHA-1 hash...Validate package: SHA-1 hash:
calculated 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
expected 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
RSA Signed RELEASE Image Signature Verification Successful.
Image validated

Initializing Hardware ...

Checking for PCIe device presence...done
System integrity status: 0x610
Rom image verified correctly


System Bootstrap, Version 16.12(2r), RELEASE SOFTWARE
Copyright (c) 1994-2019 by cisco Systems, Inc.


Current image running: Boot ROM1

Last reset cause: Unrecoverable Error
ISR4461/K9 platform with 8388608 Kbytes of main memory


........
Located isr4400v2-universalk9.17.06.05.SPA.bin
##################################################################################################################################################################################################################################################################

Package header rev 3 structure detected
IsoSize = 768192512
Calculating SHA-1 hash...Validate package: SHA-1 hash:
calculated 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
expected 26CC468D:5AF85F9D:71704E94:CB25ABDA:FF2128DE
RSA Signed RELEASE Image Signature Verification Successful.
Image validated

Initializing Hardware ...

Checking for PCIe device presence...done
System integrity status: 0x610

 

7 Replies 7

Leo Laohoo
Hall of Fame
Hall of Fame

In ROMMON, post the complete output to the command "set".

Cisco ISR & ASR 1k Routers: IOS-XE/Firmware Upgrade (Install Mode)

AhoySoy44
Level 1
Level 1

rommon 2 > set
PS1=rommon ! >
LICENSE_BOOT_LEVEL=
MCP_STARTUP_TRACEFLAGS=00000000:00000000
INTF_MODE=
TFTP_RETRY_COUNT=20
THRPUT=boost
BSI=0
RANDOM_NUM=834219285
BOOT=bootflash:isr4400v2-universalk9.17.06.05.SPA.bin,1;
RET_2_RTS=10:43:38 UTC Tue May 30 2023
RET_2_RCALTS=1685443418

Going through the link you have sent, thanks for sending that over, it looks the business

What is the serial number of the router? 

I think this is CSCur77024.

AhoySoy44
Level 1
Level 1

Serial number is FDO2442M0NK, which I believe means it was manufactured in 2020

AhoySoy44
Level 1
Level 1

To add to this, booting from USB stick also produced the exact same result as booting from the bootflash

RMA the router.

AhoySoy44
Level 1
Level 1

Thanks for the help

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