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login issue - all people joined as attendees with global password

imswebex3
Level 1
Level 1

Hello, I recently hosted an event where from one Webex Pro login we had 3 webex events running simultaneously, each with approximately 35 people, each with an event host logged into the event. The 35 people all joined as attendees with a pre-populated global password. There were issues with people logging in. They would have to try several times to login... it was intermittent but some attendees had to try 3 times, others 7. Most eventually got in, but there were issues where they had to keep trying. Is there someone who would be able to assist with this?

1 Reply 1

Hello,

 

hard to say if this is a user-specific and/or remote access device specfic issue. Have a look at the link below to get you started:

 

https://help.webex.com/en-us/n5q6x5j/Sign-In-Issues-with-Webex

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