Mismatch detected between installed modem MC7710[SKU ID 9903047]

[owen2]

Hi al,

I'm trying to perform a firmware upgrade for C819HG-4G-G-K9
from c800-universalk9-mz.SPA.153-3.M6 to c800-universalk9-mz.SPA.156-3.M5.bin.
but I'm getting the error shown below
*Jul 23 04:37:49.187: %PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH: Cellular0: Mismatch detected between installed modem MC7710[SKU ID ] on SKU type C819-4G-LTE-G. Expected modem for this SKU is MC7710[SKU ID 9901707]
*Jul 23 04:38:04.515: %CISCO800-2-MODEM_UP: Cellular0 modem is now UP
*Jul 23 04:38:04.515: %CISCO800-2-MODEM_DOWN: Cellular0 modem is now DOWN.
*Jul 23 04:38:10.311: %PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH: Cellular0: Mismatch detected between installed modem MC7710[SKU ID ] on SKU type C819-4G-LTE-G. Expected modem for this SKU is MC7710[SKU ID 9901707]
*Jul 23 04:38:25.515: %CISCO800-2-MODEM_UP: Cellular0 modem is now UP
*Jul 23 04:38:25.515: %CISCO800-2-MODEM_DOWN: Cellular0 modem is now DOWN.
*Jul 23 04:38:30.919: %PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH: Cellular0: Mismatch detected between installed modem MC7710[SKU ID ] on SKU type C819-4G-LTE-G. Expected modem for this SKU is MC7710[SKU ID 9901707]
*Jul 23 04:38:46.515: %CISCO800-2-MODEM_UP: Cellular0 modem is now UP
*Jul 23 04:38:46.515: %CISCO800-2-MODEM_DOWN: Cellular0 modem is now DOWN.

helps please

[balaji.bandi]

%PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH: Cellular0: Mismatch detected between installed modem MC7710[SKU ID ] on SKU type C819-4G-LTE-G. Expected modem for this SKU is MC7710[SKU ID 9901707]

as per the above error, i see bugs reported. worth checking this.- CSCuz49252

[owen2]

i did reboot, but the problem still came back.
is it the firmware issue or my process is wrong.
1) copy tftp new firmware to flash
2) set boot system flash:/new firmware.
3) wr
4) reload
error come up

[owen2]

adding on 
i changed the firmware to c800-universalk9-mz.SPA.155-3.M6.bin.
same error after boot up

*Jul 23 05:10:01.575: %PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH: Cellular0: Mismatch detected between installed modem MC7710[SKU ID 9903047] on SKU type C819-4G-LTE-G. Expected modem for this SKU is MC7710[SKU ID 9901707]
*Jul 23 05:10:14.199: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to up
*Jul 23 05:10:17.727: %PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH: Cellular0: Mismatch detected between installed modem MC7710[SKU ID 9903047] on SKU type C819-4G-LTE-G. Expected modem for this SKU is MC7710[SKU ID 9901707]
*Jul 23 05:10:25.343: %CISCO800-6-SIM_STATUS: SIM in slot 1 is not present
*Jul 23 05:10:26.283: %PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH: Cellular0: Mismatch detected between installed modem MC7710[SKU ID 9903047] on SKU type C819-4G-LTE-G. Expected modem for this SKU is MC7710[SKU ID 9901707]
*Jul 23 05:10:40.927: %CISCO800-2-MODEM_UP: Cellular0 modem is now UP
*Jul 23 05:10:40.927: %CISCO800-2-MODEM_DOWN: Cellular0 modem is now DOWN.
*Jul 23 05:11:07.603: %PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH: Cellular0: Mismatch detected between installed modem MC7710[SKU ID 9903047] on SKU type C819-4G-LTE-G. Expected modem for this SKU is MC7710[SKU ID 9901707]
*Jul 23 05:11:13.035: %CISCO800-6-SIM_STATUS: SIM in slot 0 is present
*Jul 23 05:11:28.603: %CISCO800-2-MODEM_UP: Cellular0 modem is now UP
*Jul 23 05:13:31.543: %PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH: Cellular0: Mismatch detected between installed modem MC7710[SKU ID 9903047] on SKU type C819-4G-LTE-G. Expected modem for this SKU is MC7710[SKU ID 9901707]
*Jul 23 05:13:42.307: %CISCO800-2-MODEM_DOWN: Cellular0 modem is now DOWN.
*Jul 23 05:13:58.299: %PLATFORM-4-CELLULAR_MODEM_SKU_MISMATCH: Cellular0: Mismatch detected between installed modem MC7710[SKU ID 9903047] on SKU type C819-4G-LTE-G. Expected modem for this SKU is MC7710[SKU ID 9901707]
*Jul 23 05:014:19.299: %CISCO800-2-MODEM_UP: Cellular0 modem is now UP