04-17-2023 04:09 AM
Hello
This is my first post in this forum and I'm not sure this is a right place . So if it isn't I'm sorry .
We have a NCS 540 with 7.1.1 IOS XR . I tried to install extra packages like ospf, mpls, etc. I installed them all . and used them foe a while ( about 10 days ) . after that all active packages turned inactive automatically for no reason !
RP/0/RP0/CPU0:R3#show version
Mon Apr 17 10:49:54.372 UTC
Cisco IOS XR Software, Version 7.1.1
Copyright (c) 2013-2020 by Cisco Systems, Inc.
Build Information:
Built By : deenayak
Built On : Mon Jan 27 01:37:09 PST 2020
Built Host : iox-lnx-074
Workspace : /auto/srcarchive15/prod/7.1.1/ncs540/ws
Version : 7.1.1
Location : /opt/cisco/XR/packages/
Label : 7.1.1
RP/0/RP0/CPU0:R3#show install repository
Mon Apr 17 10:58:36.431 UTC
8 package(s) in XR repository:
ncs540-k9sec-1.0.0.0-r711.x86_64
ncs540-xr-7.1.1
ncs540-isis-1.0.0.0-r711.x86_64
ncs540-mpls-te-rsvp-1.0.0.0-r711.x86_64
ncs540-mpls-1.0.0.0-r711.x86_64
ncs540-mcast-1.0.0.0-r711.x86_64
ncs540-mgbl-1.0.0.0-r711.x86_64
ncs540-ospf-1.0.0.0-r711.x86_64
RP/0/RP0/CPU0:R3#show install active
Mon Apr 17 10:58:50.029 UTC
Node 0/RP0/CPU0 [RP]
Boot Partition: xr_lv0
Active Packages: 1
ncs540-xr-7.1.1 version=7.1.1 [Boot image]
Node 0/0/CPU0 [LC]
Boot Partition: xr_lcp_lv0
Active Packages: 1
ncs540-xr-7.1.1 version=7.1.1 [Boot image]
RP/0/RP0/CPU0:R3#show install inactive
Mon Apr 17 10:59:00.158 UTC
7 inactive package(s) found:
ncs540-k9sec-1.0.0.0-r711
ncs540-isis-1.0.0.0-r711
ncs540-mpls-te-rsvp-1.0.0.0-r711
ncs540-mpls-1.0.0.0-r711
ncs540-mcast-1.0.0.0-r711
ncs540-mgbl-1.0.0.0-r711
ncs540-ospf-1.0.0.0-r711
I just add install log for one package , but in that time I install almost all above packages on my router .
Mar 17 07:45:17 Install operation 34 started by root:
install activate pkg ncs540-k9sec-1.0.0.0-r711.x86_64
Mar 17 07:45:17 Package list:
Mar 17 07:45:18 ncs540-k9sec-1.0.0.0-r711.x86_64
Mar 17 07:45:24 Action 1: install prepare action started
Mar 17 07:45:28 Install operation will continue in the background
Mar 17 07:45:28 The prepared software is set to be activated with process restart
Mar 17 07:45:44 Start preparing software for local installation
Mar 17 07:45:45 Action 1: install prepare action completed successfully
Mar 17 07:45:46 Action 2: install activate action started
Mar 17 07:45:46 The software will be activated with process restart
Mar 17 07:45:47 Activating XR packages
Mar 17 07:47:48 0 processes affected at node 0/0/CPU0
Mar 17 07:47:49 0 processes affected at node 0/RP0/CPU0
Mar 17 07:48:02 Action 2: install activate action completed successfully
Mar 17 07:48:15 Install operation 34 finished successfully
Mar 17 07:48:16 Ending operation 34
after about 10-14 days , I lost all my packages . and there is nothing in log and etc. I searched a lot about this situation but no success . would you please help me ?
04-17-2023 05:09 AM
Hello @mehrzad
RP/0/RP0/CPU0:R3#show install inactive Mon Apr 17 10:59:00.158 UTC 7 inactive package(s) found: ncs540-k9sec-1.0.0.0-r711 ncs540-isis-1.0.0.0-r711 ncs540-mpls-te-rsvp-1.0.0.0-r711 ncs540-mpls-1.0.0.0-r711 ncs540-mcast-1.0.0.0-r711 ncs540-mgbl-1.0.0.0-r711 ncs540-ospf-1.0.0.0-r711
Do you try to (re)activate them again using the 'install activate' command ?
You can contact Cisco TAC for further assistance. They can help you troubleshoot the issue and provide a resolution.
04-17-2023 10:42 PM
Dear M02@rt37 ,
Thanks for your attention . yes I did . the first time that happened , I thought , I made a mistake some where or etc. I installed them again . but after 10 days we had same result .
is that possible this is a software bug ?
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