Phones Suddenly stopped - Registration rejected. Max phone reached

Adeel S Hussain · ‎05-05-2025

Help will be appreciated our phones getting

Registration rejected. Max phone reached

Router#show telephony-service license
License Supported:
cme-srst: Registered, Not In Use. Handle: 0x0
Maximum User License: 0
CSL license count: 0
CSL Requested User License: 0
Used User License: 0
Available User License: 0
Max Users Provisioned (ephone + pool): 365
Allowance - Extra user license: 15
temp_license_expired_event: 0
license_installed_event: 0
license_count_change_event: 0
eula_not_accepted: 0
license_check_approved: 0
license_check_denied: 407
Possible License Denial reason: No license installed or temporary license expired.

Leo Laohoo · ‎05-05-2025

@Adeel S Hussain wrote:
Possible License Denial reason: No license installed or temporary license expired.

Has the temporary/evaluation license expired?

Adeel S Hussain · ‎05-06-2025

check below the license details.

Leo Laohoo · ‎05-06-2025

@Adeel S Hussain wrote:

Index: 13 Feature: datak9 Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
Store Index: 0
Store Name: Primary License Storage
!
Store Index: 15
Store Name: Evaluation License Storage
Index: 23 Feature: ipbasek9 Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
Store Index: 1
Store Name: Primary License Storage
!
Index: 24 Feature: securityk9 Version: 1.0
License Type: Evaluation
License State: Active, In Use
Evaluation total period: 208 weeks 2 days
Evaluation period left: 207 weeks 3 days
Expiry date: Apr 27 2029 17:25:09
License Count: Non-Counted
License Priority: Low
Store Index: 2
Store Name: Evaluation License Storage
!
Index: 27 Feature: uck9 Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
Store Index: 2
Store Name: Primary License Storage

These are the only active licenses.

Adeel S Hussain · ‎05-07-2025

Feature name Enforcement Evaluation Subscription Enabled
ipbasek9 no no no yes
securityk9 yes yes no yes
uck9 yes yes no yes
datak9 yes yes no yes
gatekeeper yes yes no no
LI yes no no no
SSL_VPN yes yes no no
ios-ips-update yes yes yes no
SNASw yes yes no no
hseck9 yes no no no
cme-srst yes yes no no
WAAS_Express yes yes no no

What else we need in terms of license is there something wrong?

also i noticed when i change max-phones under telephone i received this message "CME licensing (cme-srst) feature enabled with no license installed"

Adeel S Hussain · ‎05-06-2025

Well this CME was working since 2011 - how come it stopped now.
I have check licenses (below) - did complete new configuration

Router#sh license detail
Index: 1 Feature: SNASw Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA accepted
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: Low
Store Index: 20
Store Name: Evaluation License Storage
Index: 2 Feature: SNASw Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: Low
Store Index: 19
Store Name: Evaluation License Storage
Index: 3 Feature: SNASw Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: Low
Store Index: 18
Store Name: Evaluation License Storage
Index: 4 Feature: SSL_VPN Version: 1.0
License Type: Evaluation
License State: Not in Use, EULA not accepted
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: 5000/0/0 (Active/In-use/Violation)
License Priority: None
Store Index: 14
Store Name: Evaluation License Storage
Index: 5 Feature: SSL_VPN Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: 5000/0/0 (Active/In-use/Violation)
License Priority: None
Store Index: 13
Store Name: Evaluation License Storage
Index: 6 Feature: SSL_VPN Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: 5000/0/0 (Active/In-use/Violation)
License Priority: None
Store Index: 12
Store Name: Evaluation License Storage
Index: 7 Feature: WAAS_Express Version: 1.0
License Type: Evaluation
License State: Not in Use, EULA not accepted
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 26
Store Name: Evaluation License Storage
Index: 8 Feature: WAAS_Express Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 25
Store Name: Evaluation License Storage
Index: 9 Feature: WAAS_Express Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 24
Store Name: Evaluation License Storage
Index: 10 Feature: cme-srst Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA accepted
Evaluation total period: 208 weeks 2 days
Evaluation period left: 0 minute 0 second
License Count: 5000/0/0 (Active/In-use/Violation)
License Priority: Low
Store Index: 23
Store Name: Evaluation License Storage
Index: 11 Feature: cme-srst Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 0 minute 0 second
License Count: 5000/0/0 (Active/In-use/Violation)
License Priority: Low
Store Index: 22
Store Name: Evaluation License Storage
Index: 12 Feature: cme-srst Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 0 minute 0 second
License Count: 5000/0/0 (Active/In-use/Violation)
License Priority: Low
Store Index: 21
Store Name: Evaluation License Storage
Index: 13 Feature: datak9 Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
Store Index: 0
Store Name: Primary License Storage
Index: 14 Feature: datak9 Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 8
Store Name: Evaluation License Storage
Index: 15 Feature: datak9 Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 7
Store Name: Evaluation License Storage
Index: 16 Feature: datak9 Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 6
Store Name: Evaluation License Storage
Index: 17 Feature: gatekeeper Version: 1.0
License Type: Evaluation
License State: Not in Use, EULA not accepted
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 11
Store Name: Evaluation License Storage
Index: 18 Feature: gatekeeper Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 10
Store Name: Evaluation License Storage
Index: 19 Feature: gatekeeper Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 9
Store Name: Evaluation License Storage
Index: 20 Feature: ios-ips-update Version: 1.0
License Type: Evaluation
Start Date: N/A, End Date: Dec 31 2025
License State: Not in Use, EULA not accepted
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 17
Store Name: Evaluation License Storage
Index: 21 Feature: ios-ips-update Version: 1.0
License Type: Evaluation
Start Date: N/A, End Date: Dec 31 2025
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 16
Store Name: Evaluation License Storage
Index: 22 Feature: ios-ips-update Version: 1.0
License Type: Evaluation
Start Date: N/A, End Date: Dec 31 2025
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 15
Store Name: Evaluation License Storage
Index: 23 Feature: ipbasek9 Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
Store Index: 1
Store Name: Primary License Storage
Index: 24 Feature: securityk9 Version: 1.0
License Type: Evaluation
License State: Active, In Use
Evaluation total period: 208 weeks 2 days
Evaluation period left: 207 weeks 3 days
Expiry date: Apr 27 2029 17:25:09
License Count: Non-Counted
License Priority: Low
Store Index: 2
Store Name: Evaluation License Storage
Index: 25 Feature: securityk9 Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: Low
Store Index: 1
Store Name: Evaluation License Storage
Index: 26 Feature: securityk9 Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: Low
Store Index: 0
Store Name: Evaluation License Storage
Index: 27 Feature: uck9 Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
Store Index: 2
Store Name: Primary License Storage
Index: 28 Feature: uck9 Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 5
Store Name: Evaluation License Storage
Index: 29 Feature: uck9 Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 4
Store Name: Evaluation License Storage
Index: 30 Feature: uck9 Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 208 weeks 2 days
Evaluation period left: 208 weeks 2 days
License Count: Non-Counted
License Priority: None
Store Index: 3
Store Name: Evaluation License Storage

Elliot Dierksen · ‎05-07-2025

What router platform are you using? Have you recently upgraded the software version?