Ping drop from ASA from VPN Client

[saudhusain]

Hi All

These 3 ping drops after every 2 to 3 mins on cisco asa from all VPN client software. Same issue from my Laptop and all users so i won't expect it as internet speed issue. What could be the root cause of this issue.

Cisco Adaptive Security Appliance Software Version 9.1(6)
Device Manager Version 7.8(1)150

[Georg Pauwen]

Hello,

I think the VPN client is really old and was discontinued almost 10 years ago. Have you tried the latest version of AnyConnect (4.8) ?

[Cristian Matei]

Hi,

   Open the VPN statistics window and see if those 3 lost packets are actually being sent over the tunnel. Leave a debug crypto isakmp peer and crypto ipsec peer enabled on the ASA, to get some possible log messages when those packets are magically gone.

Regards,

Cristian Matei.

[saudhusain]

Hi Cristian Matei
Thanks for replying but can you please elaborate more as you know due to current situation we are working from home and turn on debugging on production environment might have impact. Also confirm where i can see VPN statistics windows in ASDM

[Cristian Matei]

Hi,

    Running a debug for a specific peer, as i stated, will not have any impact on the ASA. As for where to find the "statistics" data in VPN Client GUI, it's been like 8 years since i've last seen the face of legacy VPN client. Look in the VPN GUI tabs, after successful connection. If you keep having these type of issues, you would rather run L2TP over IPsec, with the built-in Windows client.

Regards,

Cristian Matei.