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Problem cisco ASR-1004

Hi, all.

There is a problem with cisco ASR 1004

Apr  6 21:02:45.784: %ASR1000_OIR-6-OFFLINECARD: Card (fp) offline in slot F0

Apr  6 21:02:45.784: %ASR1000_RP_ALARM-6-INFO: ASSERT MAJOR module F0 Unknown state

Apr  6 21:02:45.784: %ASR1000_RP_ALARM-6-INFO: ASSERT CRITICAL module R0 No Working ESP

Apr  6 21:03:06.991: %CPPHA-3-FAULT: F0: cpp_ha:  CPP:0 desc:CPP Client process failed: cpp_cp det:HA class:CLIENT_SW sev:FATAL id:1 cppstate:RUNNING res:UNKNOWN flags:0x0 cdmflags:0x0

Apr  6 21:03:06.992: %IOSXE-6-PLATFORM: F0: cpp_ha: Shutting down CPP MDM while client(s) still connected

Apr  6 21:03:07.016: %PMAN-3-PROCHOLDDOWN: F0:  The process cpp_cp_svr has been helddown (rc 134)

Apr  6 21:03:07.044: %PMAN-0-PROCFAILCRIT: F0:  A critical process cpp_cp_svr has failed (rc 134)

Apr  6 21:03:07.146: %PMAN-3-PROCHOLDDOWN: F0:  The process cpp_ha_top_level_server has been helddown (rc 69)

Apr  6 21:03:08.319: %CPPOSLIB-3-ERROR_NOTIFY: F0: /tmp/sw/fp/0/0/fpx86/mount/usr/cpp/bin/cpp_driver[6403]:  cpp_driver-0 encountered an error -Traceback= 1#a00f6e53e69011fd6ce8a24064a6fc2c   errmsg:7F95F21FE000+1175 cpp_common_os:7F95F51A9000+D1E5 cpp_common_os:7F95F51A9000+D12E cpp_common_os:7F95F51A9000+18FEE :400000+104C0 cpp_drv_cmn:7F95F6037000+B98A4 cpp_drv_cmn:7F95F6037000+AED19 evlib:7F95F3DB5000+B379 evlib:7F95F3DB5000+DCD0 :400000+8121 :400000+77C8 c:7F95EDA23000+1E514 :400000+72B9

Apr  6 21:03:21.586: %ASR1000_RP_ALARM-6-INFO: CLEAR MAJOR module F0 Unknown state

Apr  6 21:03:21.586: %ASR1000_RP_ALARM-6-INFO: ASSERT MAJOR module F0 Disabled

Apr  6 21:04:06.355: %ASR1000_RP_ALARM-6-INFO: CLEAR MAJOR module F0 Disabled

Apr  6 21:04:06.356: %ASR1000_RP_ALARM-6-INFO: ASSERT MAJOR module F0 Boot state

Apr  6 21:04:22.622: %RADIUS-4-RADIUS_DEAD: RADIUS server,1813 is not responding.

Apr  6 21:04:41.334: %RADIUS-3-ALLDEADSERVER: Group TMK_PPP: No active radius servers found. Id 179.

Apr  6 21:05:13.095: %CPPHA-7-START: F0: cpp_ha:  CPP 0 preparing image /tmp/sw/fp/0/0/fpx86/mount/usr/cpp/bin/qfp-ucode-esp40

Apr  6 21:05:13.593: %CPPHA-7-START: F0: cpp_ha:  CPP 0 startup init image /tmp/sw/fp/0/0/fpx86/mount/usr/cpp/bin/qfp-ucode-esp40

Apr  6 21:05:13.997: %ASR1000_OIR-6-ONLINECARD: Card (fp) online in slot F0

Apr  6 21:05:13.997: %ASR1000_RP_ALARM-6-INFO: CLEAR CRITICAL module R0 No Working ESP

Apr  6 21:05:13.998: %ASR1000_RP_ALARM-6-INFO: CLEAR MAJOR module F0 Boot state

Apr  6 21:05:18.952: %CPPHA-7-START: F0: cpp_ha:  CPP 0 running init image /tmp/sw/fp/0/0/fpx86/mount/usr/cpp/bin/qfp-ucode-esp40

Apr  6 21:05:19.168: %CPPHA-7-READY: F0: cpp_ha:  CPP 0 loading and initialization complete

Apr  6 21:05:19.296: %IOSXE-6-PLATFORM: F0: cpp_cp: Process CPP_PFILTER_EA_EVENT__API_CALL__REGISTER


ASR-1004#show ver

Cisco IOS Software, IOS-XE Software (X86_64_LINUX_IOSD-ADVIPSERVICES-M), Version 15.1(3)S, RELEASE SOFTWARE (fc1)

Technical Support:

Copyright (c) 1986-2011 by Cisco Systems, Inc.

Compiled Thu 21-Jul-11 22:44 by mcpre

Cisco IOS-XE software, Copyright (c) 2005-2011 by cisco Systems, Inc.

All rights reserved.  Certain components of Cisco IOS-XE software are

licensed under the GNU General Public License ("GPL") Version 2.0.  The

software code licensed under GPL Version 2.0 is free software that comes

with ABSOLUTELY NO WARRANTY.  You can redistribute and/or modify such

GPL code under the terms of GPL Version 2.0.  For more details, see the

documentation or "License Notice" file accompanying the IOS-XE software,

or the applicable URL provided on the flyer accompanying the IOS-XE



ASR-1004 uptime is 2 weeks, 2 days, 19 hours, 30 minutes

Uptime for this control processor is 2 weeks, 2 days, 19 hours, 31 minutes

System returned to ROM by reload at 15:32:12 Moscow Wed Mar 21 2012

System restarted at 15:35:51 Moscow Wed Mar 21 2012

System image file is "bootflash:/asr1000rp2-advipservices.03.04.00.S.151-3.S.bin"

Last reload reason: Reload Command

cisco ASR1004 (RP2) processor with 10016539K/6147K bytes of memory.

3 Ten Gigabit Ethernet interfaces

32768K bytes of non-volatile configuration memory.

16777216K bytes of physical memory.

1925119K bytes of eUSB flash at bootflash:.

78085207K bytes of SATA hard disk at harddisk:.

Configuration register is 0x2102

Leo Laohoo
VIP Community Legend

The SIP is dead.  Contact TAC to get the appliance RMA-ed.

Maybe the problem in software? It may help to upgrade IOS ???

What is the most stable version?

Leo Laohoo
VIP Community Legend

Slot 0 is your SIP.  This controllers your Ethernet port.  The logs you've posted shows the router is dead.  Contact Cisco TAC and get the chassis RMA-ed.  There's a chance the appliance is still under warranty.