Router 7609-S showing the active supervisor minor error

[ashutosh-tiwari]

Hi Team,

We having Router 7609-S installed at one Customer site & the Active supervisor module PID# RSP720-3CXL-GE showing the minor error as overall diagnostic result for my active supervisor. Now suggest the steps taken to confirm if the hardware problem of this can be resolved at my end.

Module 6: Route Switch Processor 720 (Active)  SerialNo : JAE14400O77

  Overall Diagnostic Result for Module 6 : MINOR ERROR
  Diagnostic level at card bootup: minimal

Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  4    0  2 port adapter Enhanced FlexWAN        WS-X6582-2PA       JAB08180737
  5    2  Route Switch Processor 720 (Cold)      RSP720-3CXL-GE     JAE14400O6H
  6    2  Route Switch Processor 720 (Active)    RSP720-3CXL-GE     JAE14400O77

Mod  Online Diag Status
---- -------------------
  4  Pass
  5  Pass
  6  Minor Error
  7  Pass

Also attaching the captures of show version, show logging, show diagnostiuc result module here.

Regards,

Ashutosh

[Vinit Jain]

Hello Ashutosh

Most of the times, the Minor errors are resolved by physical reseat (jack out - jack in) of the card but the issue here could be resolved by just replacing the SFP on the card in slot 6. We are seeing the below error

3) TestTransceiverIntegrity: 

      Port  1  2
      ----------
            U  F 


          Error code ------------------> 1 (DIAG_FAILURE)
          Total run count -------------> 8
          Last test testing type ------> Bootup 
          Last test execution time ----> Nov 09 2015 16:38:31
          First test failure time -----> Nov 09 2015 16:37:50
          Last test failure time ------> Nov 09 2015 16:38:31
          Last test pass time ---------> Nov 09 2015 16:37:50
          Total failure count ---------> 3
          Consecutive failure count ---> 2

Are you using a Cisco SFP or from a 3 party. If its a Cisco SFP on the card, then i would recommend you to please replace it. Also, please check your syslogs for any log error for the interface in slot 6 (something like unsupported transceiver).

Could you also please get the below output as well:

- show fabric channel
- show diagnostic events

Thanks

Vinit