Solved: RV130W VPN Wizard - Problems with Connectivity - Page 2

ACETech · ‎12-24-2016

I have two RV130Ws - one at the main office and one at a new warehouse. The router and Wi-Fi are working well.

However, when I used the VPN Wizard, I still cannot get them to connect.

After further reading, I set the WAN Settings on the router for the 'static' and 'gateway' IP addresses.

After more reading, it says that under Routing, there needs to be some entries made.

Wouldn't the VPN Wizard make all the necessary entries for WAN Configuration Settings and Networking->Router Settings?

Also note, the cable company gave two IP addresses for each modem - a static IP and a gateway IP. Cisco uses the word public.

Suggestions?

Thanks, Darryl

Georg Pauwen · ‎12-27-2016

Hello,

I am currently chatting with a Cisco rep about this...

By the way, can you check if your RV is running the latest firmware ? There is an option in the web menu to upgrade to the latest release...

ACETech · ‎12-27-2016

Firmware update applied before installation. Version: 1.0.3.22

I've also chatted with a Cisco tech. Have a case opened. Couldn't' work on this today due to busted water pipe.

Tomorrow I may reset to default settings and start fresh with the manual setup (Basic VPN Setup). But actually I've done this also after the VPN Wizard didn't work.

What one tech mentioned that Networking->Routing must be defined. This I have not seen how to setup.

Very interested in what your Cisco rep has to say.

Thanks again. Darryl

Georg Pauwen · ‎12-27-2016

Darryl,

unfortunately the rep only referred me to documents that I had already seen...

Page 39 of the user guide has the section on routing. I would try and enable RIP version 2 on both routers.

http://www.cisco.com/c/dam/en/us/td/docs/routers/csbr/rv130w/admin_guide/en/rv130w_admin_en.pdf

ACETech · ‎12-28-2016

i will read the routing section as well as the entire VPN setup section.
I read the material before purchase and watched the youtube videos on this and other brands of vpn routers; I did not expect this lenghty of issue;
I will also chat with Cisco tech support tomorrow to try and get this resolved; I plan on purchasing a very large black coffee and expect to be on line for some hours;
if this is not resolved by EOD Thursday, possibly thru Friday, I have no choice but return the hardware and order something different;

Another name brand is looking hopeful.

Needless to say bosses are unhappy at having to use gotomypc to connect back to a office computer to get things done;

Thanks for the help and I'd appreciate any further direction. Maybe another brand of Cisco VPN router that does work? Note the remote location, a warehouse, has one computer and printer. The business software has a special printer that must be connected via LPT1 (a royal pain).

Darryl

ACETech · ‎01-04-2017

Note these items:

For the two sites, each has a static IP and a gateway IP; i can ping all from both locations; however one of the static IPs occasionally will give a error on ping
For both sites (main office and warehouse); i setup remote management; i can access the cable modem via the gateway IP; i can access the router via the static IP

Here's a issue: when I do traceroute on one of the static IP addresses, it goes to 8 hops and then dies (time-out error); and this is from the RV130w Admin->Diagnostic function and also a web based trace route utility

The ISP has stated that all IPs are performing correctly.

Suggestions?

ACETech · ‎01-04-2017

Note these items:

For the two sites, each has a static IP and a gateway IP; i can ping all from both locations; however one of the static IPs occasionally will give a error on ping
For both sites (main office and warehouse); i setup remote management; i can access the cable modem via the gateway IP; i can access the router via the static IP

Here's a issue: when I do traceroute on one of the static IP addresses, it goes to 8 hops and then dies (time-out error); and this is from the RV130w Admin->Diagnostic function and also a web based trace route utility

The ISP has stated that all IPs are performing correctly.

Suggestions?

Georg Pauwen · ‎01-04-2017

Odd indeed. Are there any other devices between the RV130s and the LAN (sorry if you mentioned that before, I can't recall all details).

The entire thing should normally take mere minutes to set up. The missed traceroute at the end probably just means that the firewall is blocking it. If a ping from site to site, that is, public IP to public IP, is working, the VPN is working correctly.

I am thinking that maybe NAT is not enabled on the device. Check the mode (Status --> System Summary --> Mode; page 13/14 of the user guide. If NAT is enabled, Mode should display the Gateway.

http://www.cisco.com/c/dam/en/us/td/docs/routers/csbr/rv130w/admin_guide/en/rv130w_admin_en.pdf

ACETech · ‎01-04-2017

When I remoted in to both routers, NAT was already enabled.

For kicks and giggles, I went to the Site-to-Site VPN page and hit connect. It already said that beautiful word "CONNECTED"!

Bet you dollars to donuts - when I reported the trace route on the static IP was timing out, they corrected something. Because I did nothing today to get this to work. Working Monday (yes a holiday), it was not connected.

This isn't rocket science but dang if it hasn't taken 2 weeks to connect. And I don't know why. Our IP numbers were correct and check and checked by someone else.

Bartender!!!

Thanks for all your help. It certainly was appreciated.

Darryl

Georg Pauwen · ‎01-04-2017

Hello Darryl,

good to hear that it got resolved. If the same traceroute is working now, it is highly probable that the problem was on the ISP side.

Wizards are supposed to save you time...:)

Either way, the good thing is that by now you know the RV130 inside out !

ACETech · ‎01-04-2017

the cable provider Tier 2 called me - they had not put the static on the modem. simple 30 second thing to do; but, i called them a dozen times and they always said that all IP's (gateway and static) were provisioned correctly; i know better now. as my old boss use to say "look for horses, not zebras" (look for the easy and common, not the exotic)

thanks.

Georg Pauwen · ‎01-04-2017

I used to work for a few ISPs in the past. These usually are large organizations, so stuff gets lost. They told you that they made a mistake, instead of making up some fuzzy excuse, which is rather rare these days...

Good luck with everything.

ACETech · ‎12-26-2016

i noticed you used the term 'public ip'; Comcast gave us a gateway IP and a static IP for each modem; from reading i gather that the Cisco public IP is the same as the Comcast public gateway. not sure that I'm right.

Georg Pauwen · ‎12-26-2016

Hello,

I am not really sure why they would give you two IP addresses, as you need only one. Either way, 'Cisco public IP' and 'Comcast public gateway' probably mean the same thing. Are the two addresses you got from Comcast both public IP addresses ?