Support issue

[h.raghavan]

We recently purchased a router 1721 with IOS 12.3(7)T1. It was purchased through a vendor who supplies our IT equipment.

I am finding it difficult to get the Cisco TAC support. Though I am Cisco customer, I am not able to open the service request. The supplier is a small timer who does not know much about the support. Can I open a service request through the serial no. of the equipment.

Thanks in advance.

Regards,

Raghavan

[globalnettech]

Hello Raghavan,

what is your service request about ? You might as well post it here in this forum...

Regards,

GNT

[h.raghavan]

Yes, I agree with you. Recently one of my problem got cleared through this forum in a very short time. Sometimes we need TAC support to get new version of IOS and to download certain softwares, which is possible only if we have an account.

Regards,

Raghavan.

[jackyoung]

It is true, if you require TAC support(open case, download IOS, etc.), you have to subscribe the Cisco service contract. Normally, it will be go via the supplier, check w/ supplier how to get the Cisco supply contract from them or simply get it from other Cisco reseller / partner.

You may post your question here then we can try to help.

Hope this helps.