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System returned to ROM by error - a SegV exception

edwin.sanjoto
Level 1
Level 1

Guys,

I have problem with the WAN Router 7206. It has been reloaded automatically 2 times since yesterday.

This is the output of show version:

Cisco IOS Software, 7200 Software (C7200P-ADVSECURITYK9-M), Version 12.4(4)XD11, RELEASE SOFTWARE (fc4)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2008 by Cisco Systems, Inc.

Compiled Fri 03-Oct-08 15:52 by ccai

ROM: System Bootstrap, Version 12.4(4r)XD5, RELEASE SOFTWARE (fc1)

BOOTLDR: Cisco IOS Software, 7200 Software (C7200P-KBOOT-M), Version 12.4(4)XD2, RELEASE SOFTWARE (fc2)

JKTPZBIIT1-6-WAN02-7206 uptime is 4 hours, 39 minutes

System returned to ROM by error - a SegV exception, PC 0x1E9ADA8 at 11:06:00 IND Thu Mar 17 2011

System restarted at 11:07:41 IND Thu Mar 17 2011

System image file is "disk2:/c7200p-advsecurityk9-mz.124-4.XD11.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco 7206VXR (NPE-G2) processor (revision A) with 917504K/65536K bytes of memory.

Processor board ID 35461839

MPC7448 CPU at 1666Mhz, Implementation 0, Rev 2.1

6 slot VXR midplane, Version 2.11

Last reset from power-on

PCI bus mb1 (Slots 1, 3 and 5) has a capacity of 600 bandwidth points.

Current configuration on bus mb1 has a total of 0 bandwidth points.

This configuration is within the PCI bus capacity and is supported.

PCI bus mb2 (Slots 2, 4 and 6) has a capacity of 600 bandwidth points.

Current configuration on bus mb2 has a total of 400 bandwidth points.

This configuration is within the PCI bus capacity and is supported.

Please refer to the following document "Cisco 7200 Series Port Adaptor

Hardware Configuration Guidelines" on Cisco.com <http://www.cisco.com>

for c7200 bandwidth points oversubscription and usage guidelines.

C7200 PA Jacket Card present in I/O slot (VAM2+ Encryption/Compression engine,)

3 FastEthernet interfaces

3 Gigabit Ethernet interfaces

16 Serial interfaces

1 Virtual Private Network (VPN) Module

2045K bytes of NVRAM.

250880K bytes of ATA PCMCIA card at slot 2 (Sector size 512 bytes).

65536K bytes of Flash internal SIMM (Sector size 512K).

Configuration register is 0x2102

I have already put this message to the output interpreter and the solution is upgrading to the latest IOS. But, when I search in the Bug Toolkit about SegV problem, this bug status is still "Open".

So, how can I upgrade to the latest IOS if the status of this bug is still open?

                             CSCtj21237       
       Unexpected reboot due to SegV Exception               

                                                      
                   Info                                    Information on this bug                 
                                Open                   2 

Thanks for your help.

Edwin

2 Replies 2

edwin.sanjoto
Level 1
Level 1

Hi,

Please upload the latest crashinfo file.

What were the recent changes on the device?

Regards,

Rahul