Trouble installing T1 module

[tcboydston]

I just recieved a 2650XM router version 12.3(13). And I am trying to install a WIC-1DSU-T1-V2 and I

get this error.

"Bad Hardware in bay/slot/sub_slot = 0/0/-1

Unknown WIC in slot(0/0), wic card has an unknown id of 0x0"

I thought that this DSU wic was compatible with the 2650 series router.

Could you let me know if I need an interface card?

Thanks

Tom

[thisisshanky]

Tom,

Cisco docs show that this wic is supported, Is the feature set IP or IP Plus.? Try reseating the wic and see if that helps..

[tcboydston]

Tried reseating the WIC with the same response. I am not sure if the feature set is IP or Ip Plus.Since the WIC is V-2 makes a diffence. I will try it in another router in the morning and try an older version WIC in this new router.

Thanks for the response.

[don.fortes]

Try a different slot and see what happens.

[GW6]

I've experienced the same issue in both a 2621 and a variety of the new 2800 routers. I purchased a batch of cards that were way too cheap. A couple of them work and most don't. Some of them work if I have no other WIC's in the router. As soon as I add a second card then they both stop working. It seems like and address conflict or something.

I'm trying to get more information but I wouldn't be surprised if they are couterfeit cards. Especially since the retailer (LA Computer Center) is being extremely hard to deal with. I purchase another batch from a partner and have not had any problems with them in the 2800 line.