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Trouble removing ISR_1100_4P_Hsec license from ISR1100 4P Router

Helios13K
Level 1
Level 1

I have an ISR1100 4P Router that at one time had an ISR_1100_4P_Hsec license applied to it.  We have run the commands to successfully remove it and it looks like it is gone until the next time the router calls home the it's back.  The router also has a Cisco 1100 Series with 4 LAN Ports , Security License which needs to stay.  Any help is appreciated. 

4 Replies 4

pieterh
VIP
VIP

you mention call-home -> using smart-licensing ?
-> go to the Cisco license portal
locate the HSEC license
and look if you can detach the HSEC license from the SKU/UDI there
if the device + license is sold as a "bundle" than you may not be able to remove the individual HSEC license

balaji.bandi
Hall of Fame
Hall of Fame

can you post below output - 

show version

show license all

follow below steps to deregister License and enable new License :

https://www.cisco.com/c/en/us/td/docs/routers/access/1100/software/configuration/xe-16-7/cisco_1100_series_swcfg_xe_16_7_x/cisco_1100_series_swcfg_chapter_0101.html

 

BB

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The out pf compliance comes from the license we are trying to remove.  I have tried the steps posted but it keeps coming back.

 

Show version
Cisco IOS XE Software, Version 16.12.08
Cisco IOS Software [Gibraltar], ISR Software (ARMV8EL_LINUX_IOSD-UNIVERSALK9-M), Version 16.12.8, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2022 by Cisco Systems, Inc.
Compiled Thu 15-Sep-22 08:01 by mcpre


Cisco IOS-XE software, Copyright (c) 2005-2022 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.


ROM: 16.12(2r)

uptime is 39 minutes
Uptime for this control processor is 41 minutes
System returned to ROM by PowerOn at 13:07:37 CST Thu Aug 24 2023
System restarted at 11:24:56 CST Tue Aug 29 2023
System image file is "bootflash:c1100-universalk9.16.12.08.SPA.bin"
Last reload reason: PowerOn

 

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

 

Suite License Information for Module:'esg'

--------------------------------------------------------------------------------
Suite Suite Current Type Suite Next reboot
--------------------------------------------------------------------------------
FoundationSuiteK9 None Smart License None
securityk9
appxk9


Technology Package License Information:

-----------------------------------------------------------------
Technology Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------
appxk9 None Smart License None
uck9 None Smart License None
securityk9 securityk9 Smart License securityk9
ipbase ipbasek9 Smart License ipbasek9

The current throughput level is unthrottled


Smart Licensing Status: REGISTERED/OUT OF COMPLIANCE

cisco C1111-4PLTEEA (1RU) processor with 1397838K/6147K bytes of memory.
Processor board ID FGL221692QU
1 Virtual Ethernet interface
6 Gigabit Ethernet interfaces
2 Cellular interfaces
32768K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
2863103K bytes of flash memory at bootflash:.
0K bytes of WebUI ODM Files at webui:.

Configuration register is 0x2102

 


TN-30028-R#Show license all
Smart Licensing Status
======================

Smart Licensing is ENABLED

Registration:
Status: REGISTERED
Smart Account: XXXXXXX
Virtual Account: DEFAULT
Export-Controlled Functionality: ALLOWED
Initial Registration: SUCCEEDED on Aug 24 13:03:03 2023 CST
Last Renewal Attempt: None
Next Renewal Attempt: Feb 20 13:03:04 2024 CST
Registration Expires: Aug 23 12:58:02 2024 CST

License Authorization:
Status: OUT OF COMPLIANCE on Aug 24 13:18:36 2023 CST
Last Communication Attempt: SUCCEEDED on Aug 29 11:30:35 2023 CST
Next Communication Attempt: Aug 29 23:30:37 2023 CST
Communication Deadline: Nov 27 11:25:38 2023 CST

License Conversion:
Automatic Conversion Enabled: False
Status: Not started

Export Authorization Key:
Features Authorized:
<none>

Utility:
Status: DISABLED

Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED

Transport:
Type: Callhome

License Usage
==============

Cisco 1100 Series with 4 LAN Ports , Security License (ISR_1100_4P_Security):
Description: Cisco 1100 Series with 4 LAN Ports , Security License
Count: 1
Version: 1.0
Status: AUTHORIZED
Export status: NOT RESTRICTED

ISR_1100_4P_Hsec (ISR_1100_4P_Hsec):
Description: Cisco 1100 Series with 4 LAN Ports, U.S. Export Restriction
Compliance license
Count: 1
Version: 1.0
Status: OUT OF COMPLIANCE
Export status: RESTRICTED - ALLOWED
Feature Name: hseck9
Feature Description: Export Controlled Feature hseck9

Product Information
===================
UDI: PID:C1111-4PLTEEA,SN:FGL221692QU

Agent Version
=============
Smart Agent for Licensing: 4.8.18_rel/86

Reservation Info
================
License reservation: DISABLED

 

Thanks

v.snijder
Level 1
Level 1

Use :

(config)#platform hardware throughput crypto 50000

And reload.

Hseck9 license should then stop.

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