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WAN Link Down

reezinmohamed
Level 1
Level 1

My company using L2 MPLS between HO to Remote site, every week exact time this router WAN-Link goes down (cisco 1911), then we contact the remote site IT technician then connect that site LAN network through teamviewer and reload that router then it works fine. so what might be the cause for this WAN-Link goes down? 

NOTE: This Message we got from Network Monitoring tool:

System Error : PURCHASE DEPT CISCO 2911 (10.10.110.2) is DOWN

Reason: Host did not respond to SNMP, UDP: Ping timed out

 

Average system response : 10.74 ms

System availability: 98.39 %

Total Checks Since Clear: 176058

Total Failed Checks: 2829

Last Date Checked DOWN : 2016-12-08 10:27:00 Host Previously UP for: 6d 21h 0m 16s

NOTE:

1 Reply 1

Mark Malone
VIP Alumni
VIP Alumni

can you provide the output of the show interface x/x where the circuit is connected each side on CE device

Have you raised this with the MPLS provider ?

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