Warranty Status of cisco ISR 4431 / K9 Router

[khannashirish]

We had deployed a cisco ISR 4431 / K9 Router at a customer place and it has gone under ZORO, we had paid the amount for its removal on 27th April 2024 and till date no revert or information has been received by us on this regard

The device Serial Number is FGL2304309D

Can anyone revert what is the status as of now

regards

Shirish Khanna

[marce1000]

  - Enter the serial number in this app : https://cway.cisco.com/sncheck/

 M.

[balaji.bandi]

We had deployed a cisco ISR 4431 / K9 Router at a customer place and it has gone under ZORO, we had paid the amount for its removal on 27th April 2024 and till date no revert or information has been received by us on this regard

If the device under smart contract, why not contact Cisco TAC ?

also check the as @marce1000  provided under warranty or not as per information Warranty expired.

[khannashirish]

You didn't understood what I had written earlier, the product was under
Zoro and we had paid the requisite amount as required to Cisco and still
the product is under flag category, and nobody had revert or providing any
information then how do we check the same in TAC

Hope you understand and try to help

Regards
Khanna Shirish

[balaji.bandi]

If the device under smart contract, why not contact Cisco TAC ?

https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

or where you placed order with partner or seller contact them, Community have no visibility on that transaction you have done.

[johnlloyd_13]

maybe it's with luffy?

joking aside, if it's not under cisco smartnet, then you'll need to chase your cisco reseller regarding this.