06-08-2022 11:25 AM
Hi everyone.
We have a Cisco 6706 Router with Supervisor SUP720-3B and a WS-X6708-10GE line card (DFC3B). When we inserted the line card, we got some "Major Error", but its ports can become UP/UP state after insert X2-LRM modules! What is the issue and how we can solve it? Does the router need to reboot after card insertion?
Here is helpful show commands output:
R7600#show module Mod Ports Card Type Model Serial No. --- ----- -------------------------------------- ------------------ ----------- 1 24 CEF720 24 port 1000mb SFP WS-X6724-SFP SAL1025RVDP 2 48 CEF720 48 port 10/100/1000mb Ethernet WS-X6748-GE-TX SAL1636M2Y3 3 8 CEF720 8 port 10GE with DFC WS-X6708-10GE SAL1151AT3V 4 4 CEF720 4 port 10-Gigabit Ethernet WS-X6704-10GE SAL1224TR29 5 2 Supervisor Engine 720 (Hot) WS-SUP720-3B SAL13410ZCJ 6 2 Supervisor Engine 720 (Active) WS-SUP720-3B SAL1018LTSE Mod MAC addresses Hw Fw Sw Status --- ---------------------------------- ----- ------------- ------------ ------- 1 0018.19e5.b0a4 to 0018.19e5.b0bb 2.3 12.2(14r)S 15.3(3)S Ok 2 a493.4cd8.1da0 to a493.4cd8.1dcf 4.5 12.2(18r)S 15.3(3)S Ok 3 001a.6c9e.ec78 to 001a.6c9e.ec7f 1.8 12.2(18r)S 15.3(3)S MajFail 4 001f.cac7.0994 to 001f.cac7.0997 2.7 12.2(14r)S 15.3(3)S Ok 5 001f.6c77.6f18 to 001f.6c77.6f1b 5.14 8.5(4 15.3(3)S Ok 6 0017.9441.52a4 to 0017.9441.52a7 5.2 8.4(2 15.3(3)S Ok Mod Sub-Module Model Serial Hw Status ---- --------------------------- ------------------ ----------- ------- ------- 1 Distributed Forwarding Card WS-F6700-DFC3B SAD083301H4 2.0 Ok 2 Centralized Forwarding Card WS-F6700-CFC SAL1219Q241 4.0 Ok 3 Distributed Forwarding Card WS-F6700-DFC3B SAL1212JP9E 4.6 MajFail 4 Centralized Forwarding Card WS-F6700-CFC SAL1226UZVP 4.1 Ok 5 Policy Feature Card 3 WS-F6K-PFC3B SAL13410XW9 2.7 Ok 5 MSFC3 Daughterboard WS-SUP720 SAL13400BRZ 5.2 Ok 6 Policy Feature Card 3 WS-F6K-PFC3B SAL1018LVT3 2.3 Ok 6 MSFC3 Daughterboard WS-SUP720 SAL1018LQPJ 2.5 Ok Mod Online Diag Status ---- ------------------- 1 Pass 2 Pass 3 Major Error 4 Pass 5 Pass 6 Pass
R7600#show power status module 3 Pwr-Requested Pwr-Allocated Admin Oper Slot Card-Type Watts A @42V Watts A @42V State State ---- ------------------ ------- ------ ------- ------ ----- ----- 3 WS-X6708-10GE 488.46 11.63 488.46 11.63 on on
R7600#show logging Jun 8 18:16:33: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 3 TestMacNotification consecutive failure count:745 Jun 8 18:16:33: %CONST_DIAG-SP-6-HM_TEST_SP_INFO: TestMacNotification[3]: last_busy_percent[16%], Tx_Rate[12152], Rx_Rate[1811] Jun 8 18:18:04: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 3 TestMacNotification consecutive failure count:750 Jun 8 18:18:04: %CONST_DIAG-SP-6-HM_TEST_SP_INFO: TestMacNotification[3]: last_busy_percent[22%], Tx_Rate[12061], Rx_Rate[1922] Jun 8 18:19:37: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 3 TestMacNotification consecutive failure count:755 Jun 8 18:19:37: %CONST_DIAG-SP-6-HM_TEST_SP_INFO: TestMacNotification[3]: last_busy_percent[17%], Tx_Rate[9352], Rx_Rate[1814] Jun 8 18:21:08: %CONST_DIAG-SP-3-HM_TEST_FAIL: Module 3 TestMacNotification consecutive failure count:760 Jun 8 18:21:08: %CONST_DIAG-SP-6-HM_TEST_SP_INFO: TestMacNotification[3]: last_busy_percent[17%], Tx_Rate[9326], Rx_Rate[1695]
R7600#show module 3 Mod Ports Card Type Model Serial No. --- ----- -------------------------------------- ------------------ ----------- 3 8 CEF720 8 port 10GE with DFC WS-X6708-10GE SAL1151AT3V Mod MAC addresses Hw Fw Sw Status --- ---------------------------------- ----- ------------- ------------ ------- 3 001a.6c9e.ec78 to 001a.6c9e.ec7f 1.8 12.2(18r)S 15.3(3)S MajFail Mod Sub-Module Model Serial Hw Status ---- --------------------------- ------------------ ----------- ------- ------- 3 Distributed Forwarding Card WS-F6700-DFC3B SAL1212JP9E 4.6 MajFail Mod Online Diag Status ---- ------------------- 3 Major Error
R7600#show diagnostic result module 3 Current bootup diagnostic level: complete Module 3: CEF720 8 port 10GE with DFC SerialNo : SAL1151AT3V Overall Diagnostic Result for Module 3 : MAJOR ERROR Diagnostic level at card bootup: complete Test results: (. = Pass, F = Fail, U = Untested) 1) TestOBFL ------------------------> . 2) TestFabricCh0Health -------------> . 3) TestFabricCh1Health -------------> . 4) TestTransceiverIntegrity: Port 1 2 3 4 5 6 7 8 ---------------------------- U U U U U U U U 5) TestLoopback: Port 1 2 3 4 5 6 7 8 ---------------------------- . . . . . . . . 6) TestScratchRegister -------------> . 7) TestSynchedFabChannel -----------> .TestDontLearn -------------------> . 9) TestConditionalLearn ------------> . 10) TestNewLearn --------------------> F 11) TestStaticEntry -----------------> F 12) TestIndexLearn ------------------> . 13) TestCapture ---------------------> F 14) TestTrap ------------------------> . 15) TestMacNotification -------------> F 16) TestFibDevices ------------------> . 17) TestIPv4FibShortcut -------------> . 18) TestIPv6FibShortcut -------------> . 19) TestL3HealthMonitoring ----------> U 20) TestNATFibShortcut --------------> . 21) TestMPLSFibShortcut -------------> . 22) TestL3Capture -------------------> . 23) TestL3VlanMet -------------------> . 24) TestIngressSpan -----------------> . 25) TestEgressSpan ------------------> . 26) TestAclPermit -------------------> . 27) TestAclDeny ---------------------> . 28) TestQos -------------------------> . 29) TestNetflowShortcut -------------> . 30) TestFibTcamSSRAM ----------------> U 31) TestEobcStressPing --------------> U 32) TestFirmwareDiagStatus ----------> . 33) TestErrorCounterMonitor ---------> .
R7600#show diagnostic result module 3 detail Current bootup diagnostic level: complete Module 3: CEF720 8 port 10GE with DFC SerialNo : SAL1151AT3V Overall Diagnostic Result for Module 3 : MAJOR ERROR Diagnostic level at card bootup: complete Test results: (. = Pass, F = Fail, U = Untested) ___________________________________________________________________________ 1) TestOBFL ------------------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:05 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:05 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 2) TestFabricCh0Health -------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 2598 Last test testing type ------> Health Monitoring Last test execution time ----> Jun 08 2022 18:54:32 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 18:54:32 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 3) TestFabricCh1Health -------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 2597 Last test testing type ------> Health Monitoring Last test execution time ----> Jun 08 2022 18:54:32 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 18:54:32 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 4) TestTransceiverIntegrity: Port 1 2 3 4 5 6 7 8 ---------------------------- U U U U U U U U Error code ------------------> 3 (DIAG_SKIPPED) Total run count -------------> 1 Last test testing type ------> OnDemand Last test execution time ----> Jun 08 2022 14:30:24 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:30:24 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 5) TestLoopback: Port 1 2 3 4 5 6 7 8 ---------------------------- . . . . . . . . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:05 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:05 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 6) TestScratchRegister -------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 531 Last test testing type ------> Health Monitoring Last test execution time ----> Jun 08 2022 18:54:32 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 18:54:32 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 7) TestSynchedFabChannel -----------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 5951 Last test testing type ------> Health Monitoring Last test execution time ----> Jun 08 2022 18:54:35 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 18:54:35 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________TestDontLearn -------------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:09 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:09 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 9) TestConditionalLearn ------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:09 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:09 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 10) TestNewLearn --------------------> F Error code ------------------> 1 (DIAG_FAILURE) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:10 First test failure time -----> Jun 08 2022 14:28:10 Last test failure time ------> Jun 08 2022 14:28:10 Last test pass time ---------> n/a Total failure count ---------> 1 Consecutive failure count ---> 1 ___________________________________________________________________________ 11) TestStaticEntry -----------------> F Error code ------------------> 1 (DIAG_FAILURE) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:21 First test failure time -----> Jun 08 2022 14:28:21 Last test failure time ------> Jun 08 2022 14:28:21 Last test pass time ---------> n/a Total failure count ---------> 1 Consecutive failure count ---> 1 ___________________________________________________________________________ 12) TestIndexLearn ------------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:31 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:31 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 13) TestCapture ---------------------> F Error code ------------------> 1 (DIAG_FAILURE) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:31 First test failure time -----> Jun 08 2022 14:28:31 Last test failure time ------> Jun 08 2022 14:28:31 Last test pass time ---------> n/a Total failure count ---------> 1 Consecutive failure count ---> 1 ___________________________________________________________________________ 14) TestTrap ------------------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:34 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:34 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 15) TestMacNotification -------------> F Error code ------------------> 1 (DIAG_FAILURE) Total run count -------------> 868 Last test testing type ------> Health Monitoring Last test execution time ----> Jun 08 2022 18:54:18 First test failure time -----> Jun 08 2022 14:28:35 Last test failure time ------> Jun 08 2022 18:54:18 Last test pass time ---------> n/a Total failure count ---------> 868 Consecutive failure count ---> 868 ___________________________________________________________________________ 16) TestFibDevices ------------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:38 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:38 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 17) TestIPv4FibShortcut -------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:39 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:39 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 18) TestIPv6FibShortcut -------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:39 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:39 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 19) TestL3HealthMonitoring ----------> U Error code ------------------> 3 (DIAG_SKIPPED) Total run count -------------> 0 Last test testing type ------> n/a Last test execution time ----> n/a First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> n/a Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 20) TestNATFibShortcut --------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:40 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:40 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 21) TestMPLSFibShortcut -------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:41 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:41 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 22) TestL3Capture -------------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:42 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:42 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 23) TestL3VlanMet -------------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:43 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:43 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 24) TestIngressSpan -----------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:44 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:44 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 25) TestEgressSpan ------------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:44 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:44 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 26) TestAclPermit -------------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:45 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:45 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 27) TestAclDeny ---------------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:45 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:45 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 28) TestQos -------------------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:52 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:52 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 29) TestNetflowShortcut -------------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:54 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:54 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 30) TestFibTcamSSRAM ----------------> U Error code ------------------> 3 (DIAG_SKIPPED) Total run count -------------> 0 Last test testing type ------> n/a Last test execution time ----> n/a First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> n/a Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 31) TestEobcStressPing --------------> U Error code ------------------> 3 (DIAG_SKIPPED) Total run count -------------> 0 Last test testing type ------> n/a Last test execution time ----> n/a First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> n/a Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 32) TestFirmwareDiagStatus ----------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 1 Last test testing type ------> Bootup Last test execution time ----> Jun 08 2022 14:28:54 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 14:28:54 Total failure count ---------> 0 Consecutive failure count ---> 0 ___________________________________________________________________________ 33) TestErrorCounterMonitor ---------> . Error code ------------------> 0 (DIAG_SUCCESS) Total run count -------------> 516 Last test testing type ------> Health Monitoring Last test execution time ----> Jun 08 2022 18:54:33 First test failure time -----> n/a Last test failure time ------> n/a Last test pass time ---------> Jun 08 2022 18:54:33 Total failure count ---------> 0 Consecutive failure count ---> 0 Error Records ---------------> n/a ___________________________________________________________________________
R7600#show version Cisco IOS Software, c7600s72033_rp Software (c7600s72033_rp-ADVENTERPRISEK9-M), Version 15.3(3)S6, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2015 by Cisco Systems, Inc. Compiled Fri 31-Jul-15 05:52 by prod_rel_team ROM: System Bootstrap, Version 12.2(17r)S4, RELEASE SOFTWARE (fc1) BOOTLDR: Cisco IOS Software, c7600s72033_rp Software (c7600s72033_rp-ADVENTERPRISEK9-M), Version 15.3(3)S6, RELEASE SOFTWARE (fc1) R7600 uptime is 2 weeks, 6 days, 12 hours, 26 minutes Uptime for this control processor is 2 weeks, 6 days, 12 hours, 26 minutes System returned to ROM by reload at 09:40:26 UTC Sat Nov 14 2015 (SP by reload) System restarted at 06:45:17 Tehran Thu May 19 2022 System image file is "disk0:c7600s72033-adventerprisek9-mz.153-3.S6.bin" Last reload type: Normal Reload Last reload reason: Reload Command This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html If you require further assistance please contact us by sending email to export@cisco.com. cisco CISCO7606 (R7000) processor (revision 1.0) with 458720K/65536K bytes of memory. Processor board ID FOX102406ZY SR71000 CPU at 600MHz, Implementation 1284, Rev 1.2, 512KB L2 Cache Last reset from s/w reset 84 Virtual Ethernet interfaces 76 Gigabit Ethernet interfaces 12 Ten Gigabit Ethernet interfaces 1917K bytes of non-volatile configuration memory. 8192K bytes of packet buffer memory. 65536K bytes of Flash internal SIMM (Sector size 512K). Configuration register is 0x2102
Solved! Go to Solution.
06-08-2022 01:43 PM
Hi
Last time I got this situation I had to got TAC on the phone. They suggested some procedure like withdraw the board and reconnect again but nothing fixed the problem. So I proceed with RMA.
This switch is hot swap so you dont need reboot after board install, it must recognize and works properly.
06-08-2022 01:43 PM
Hi
Last time I got this situation I had to got TAC on the phone. They suggested some procedure like withdraw the board and reconnect again but nothing fixed the problem. So I proceed with RMA.
This switch is hot swap so you dont need reboot after board install, it must recognize and works properly.
06-08-2022 02:23 PM
Thank you dear @Flavio Miranda
Is this problem related to line card or its daughter card (DFC3B)?
06-08-2022 03:38 PM
The line card is dead.
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