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Viptela vManage certificate issue

osman.elhanafy
Level 1
Level 1

 Dears,
i have got an error when i try to install the certificate 

12-Feb-2019 15:25:58 EET] Install Certificate, on device 95c654e1-8465-480d-9749-ab37293bb89f, started by user "osman" from IP address "192.168.10.153"
[12-Feb-2019 15:25:59 EET] Pushing serial list to vManage-95c654e1-8465-480d-9749-ab37293bb89f (Vmanage1)
[12-Feb-2019 15:25:59 EET] Started processing serial list file on vManage-95c654e1-8465-480d-9749-ab37293bb89f (Vmanage1)
[12-Feb-2019 15:26:00 EET] Completed processing serial list file on vManage-95c654e1-8465-480d-9749-ab37293bb89f (Vmanage1)
[12-Feb-2019 15:26:00 EET] Done - Push vSmart List for vManage-95c654e1-8465-480d-9749-ab37293bb89f (Vmanage1)
[12-Feb-2019 15:26:00 EET] Updated controllers with new certificate serial number of vManage-95c654e1-8465-480d-9749-ab37293bb89f
[12-Feb-2019 15:26:01 EET] Failed to process device request -  
Error type : application 
Error tag : operation-failed 
Error Message : log : Error: root-ca-chain unable to validate the certificate... Aborting ! 
Error info : <error-info>
  <bad-element>install</bad-element>
</error-info>

[12-Feb-2019 15:26:01 EET] Pushing serial list to vManage-95c654e1-8465-480d-9749-ab37293bb89f (Vmanage1)
[12-Feb-2019 15:26:01 EET] Started processing serial list file on vManage-95c654e1-8465-480d-9749-ab37293bb89f (Vmanage1)
[12-Feb-2019 15:26:02 EET] Completed processing serial list file on vManage-95c654e1-8465-480d-9749-ab37293bb89f (Vmanage1)
[12-Feb-2019 15:26:02 EET] Done - Push vSmart List for vManage-95c654e1-8465-480d-9749-ab37293bb89f (Vmanage1)
 i use enterprise root certificate and i have installed the CA certificate but still got this error.
Please any one can help me ??

thanks
1 Accepted Solution

Accepted Solutions

I have solved the issue by install it through the command line.
the error type application so i tried with another browser.

View solution in original post

6 Replies 6

ekhabaro
Cisco Employee
Cisco Employee
>Error Message : log : Error: root-ca-chain unable to validate the certificate... Aborting !

Do you have root-cert-chain installed?

I have solved the issue by install it through the command line.
the error type application so i tried with another browser.

How did you install the certificate via the command line? 

It's better to give us the solution with prop, script, notes, link.. etc at least something   

It works for me

request root-cert-chain install /home/admin/ROOTCA.pem

it is working  for me

request root-cert-chain install /home/admin/ROOTCA.pem