WAN Edge list doesn't sync

[Vin Daniell]

I'm doing an SD-WAN lab with controllers onsite. vManage, vSmart and vBond are all communicating. 

I manually added the first ISR 4431 router to the PNP portal. It show "pending redirection". 

In vMange, I sync the smart account. It shows success and the log says "Successfully synced 1 device from Smart account" and "Successfully added synced devices to inventory". However, they don't show up under "Configuration > Devices".

Any ideas?

[ekhabaro]

What is your vManage version?

Which serial number you used?

Make sure to use S/N from "show sdwan control local-properties" output, but if you need to use ZTP as well, make sure to add

Processor board ID from "show ver" output as well as SUDI to the PNP portal.

[Vin Daniell]

I used "show crypto pki certificates CISCO_IDEVID_SUDI" on the ISR. I will compare this to your recommended command when I get console access again.

[Vin Daniell]

Also, vManage is 18.3.5.

[Vin Daniell]

"show sdwan control local-properties" shows the same serial # and certificate serial # as the command I used. 

Where (and why) do I need to add the processor board ID? The PNP portal asks for serial #, Base PID, and Certificate serial #. This doc doesn't mention anything else. https://sdwan-docs.cisco.com/Product_Documentation/Getting_Started/Hardware_and_Software_Installation/Software_Installation_and_Upgrade_for_Cisco_IOS_XE_Routers

I do see the "add additional SUDI" but it asks for SUDI serial # and certificate serial #. What command shows the SUDI serial number?

[Vin Daniell]

Issue was resolved. It was my controllers were at 18.3.5 and they don't support ISR44xx routers. They do support ISR43xx routers, just not 44xx. 

I tried upgrading but the file copy kept failing. It's progress bar showed 100% but then got stuck in "controller processing". I tried twice and each time let it sit for an hour with no luck. I had to rebuilt all three controllers from scratch with 18.4.1.