CPIC Error ALLOCATE_FAILURE_NO_RETRY

[marnoble]

IOS version 12.0(15) APPN

average number of links 300 per router (HSRP, 2 APPN routers)

Synopsis: Rollout of XP to the desktop from NT. Average of 45 conversions per night. The procedure is to Remove the NT workstation From the Network, Install new COMPAQ EVO workstation, and use PXE for software distribution.

Software loads are successful.

In the morning, when users log onto there new workstation, 5 out 30 receive This OU error;

Application: OUWorkProfileServer~CInterface~LaunchWorkProfile

Error Number: 2003 (-2147219501)

Trace Data:

Location : OUEmplEmployee~CEmployee~Retrieve~EmployeeId= 52024~

Error Number: 2003 (-2147219501)

Diagnostics : ~2~21001~0~0~HOST CPIC Error - ALLOCATE_FAILURE_NO_RETRY (MVS APPC Communication link broken - Host Down). TP:APCIMSPB.USLMGM (:136:uistcvmt.c) (pipeserv.cpp:285) ~:CQ1UPRSM:BEGIN ~ ~WS

Only a reboot will resolve the issue.

We are using PCOMM 5.5, with Discovery on the new XP workstations

Max send frame data (BTU) size = 1493 for the New XP workstations.

Current NT BTU size = 1417, using RUMBA

Any suggestions on why we receive this error?

[dixho]

I am not an expert on PCOMM 5.5. From the diagnostics message, it looks like that the APPC/LLC2 link between the PC and the routers are down. Please do a show appn link when you are experiencing the problem. Look for any link between the router and the newly deployed PC.

Before reboot the PC, please take a sniffer trace while re-establish the APPC/LLC2 lin.