service level management / agreements

[jlibarski]

does anyone have any benchmarks / best practices for best level management contracts?

made some research and found an interesting webinar to be presented June 19, 10-11 pst,

https://placeware.viewcentral.com/events/cust/single_event.asp?cid=mercint&pid=2&payment_type=USD&cbClass=13&signupkey=V-SLM

but if anyone has some more source or inside on the topic would greately appreciate it,

Joe

[dixho]

Have you tried to post this question to "Network Managment" under "Service Providers." There should be expertise on SLA over there.