10-15-2021 10:18 AM
We recently (early sept 2021) requested access to Cisco Support APIs for onboarding an application.
As part of this request, we have been granted access to below Cisco support APIs:
On registering our application and using the credentials generated all the APIs work just fine except Case API.
API/Operation: CASE API: GET https://developer.cisco.com/docs/support-apis/#!case/get-case-details
URL: https://api.cisco.com/case/v3 /cases/details/case_id/691537394
We receive the following error for any Case Id that we try to fetch details for
Response:
{
"ErrorResponse": {
"APIError": [
{
"ErrorCode": "INVALID_USERID",
"ErrorDescription": "User ID Not Entitled.",
"SuggestedAction": "Please check entitlement for provided CCO ID"
}
]
}
}
Could someone help what is the missing entitlement or permission why we are not able to get valid case details and how to resolve this issue? Appreciate any help...
10-15-2021 11:02 AM
HI, Please share the Client ID used to make this API call so that we can check further and get back to you. Thank you!
10-15-2021 12:04 PM
We use the client_id: p6yr929yefh4wyagqkzababc
Thanks for your response.
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