Please be advised, the GuideMe Wizard is no longer available on the Small Business Support Community. For search capability please use the community search field to find content related to Cisco Small Business documents, videos, and discussions.
If Workflow Policies have been created by your Autotask administrator, you must ensure that additional fields (either standard Autotask fields or custom-created fields) that are marked as required are only required in the application, and not in the Web services API.
If you do not do this, Autotask service tickets cannot be created through the OnPlus Portal.
To make sure that fields marked as required through Admin Workflow Policies are only required by the application, go to Admin > Service Desk > Dashboard > Workflow Policies and verify that any policies for required fields are specified as Only required in Autotask application. Here are two examples:
Require Issue and Sub-Issue Type fields for service desk tickets must be set to Only required in Autotask application.
Require Work Type Name field for service desk tickets must be set to Only required in Autotask application.
HI. I can establish SSL VPN connection for my RV340. I get the following errors. Anyone would can help me? 2019-10-18T09:19:44+01:00 <error>log_sslvpnac: facility=SslVpn;msg=ERROR sslserver.c.989[743FF470] sslsever_send_data: Er...
Hi,is it possible to enable and disable call Forwarding to a specific number with only one line key ?So wenn you press the line key 1 it calls *72005723864455 and the line key turns red while call forwarding is enabled, when you press it again it disables...
Hello,AWS Site-to-Site VPNs typically provide two separate IPSec tunnels for redundancy (see diagram https://docs.aws.amazon.com/vpn/latest/s2svpn/VPNTunnels.html). Typically, an office router will be configured to connect to _both_ of these tunnels ...