on 09-29-2010 02:07 AM
The Cisco® Smart CallConnector Advanced (SCC-Advanced) client is designed to streamline the business communications of your employees by providing them with real-time information on the availability of their contacts and offering multiple methods for communicating with them. The solution lets employees know who is available and the best method for connecting with them. With the Smart CallConnector Advanced client, users can:
Figure - Smart CallConnector Advanced Client (a) main screen showing presence information, (b) Instant Message Window
Cisco Smart CallConnector Advanced is a desktop unified communications application that integrates the contact data in your PC applications with the features of your Cisco Smart Business Communications System (SBCS). As a client/server solution that is easy to deploy, configure, and use, this application offers integrated access to call handling, visual voicemail, presence and telephone status, secure and federated instant messaging, and integration with Outlook and other Windows applications.
Figure - Smart CallConnector Advanced Client toolbar for MS Outlook 2010
SCC-Advanced client requires the Cisco Smart CallConnector Server. The SCC Server maintains the connections to the services of the Cisco Unified Communications 500 Series for Small Business (UC 500) and to the user’s configuration data. It makes these services available to all Smart CallConnector clients, including the SCC-Advanced client. The SCC Server includes a license for eight SCC-Advanced clients. For larger deployments, additional SCC-Advanced licenses can be purchased in eight-user increments.
[toc:faq]
For Smart Call Connector Advanced Client
For Smart Call Connector Server
SCC Advanced Client - Directory
SCC Advanced Client - VoiceView (Visual Voicemail)
SCC Advanced Client - Instant Messaging and Presence Federation
Smart CallConnector Advanced Client and Server
The Cisco Smart CallConnector Advanced Client and Server are supported by the Small Business Support Center (SBSC). Table below indicates the SCC SKUs and the services associated to it.
Smart CallConnector Product SKU | Product Description | Small Business Support Service SKU |
---|---|---|
L-SW-SCC-SERVER | Smart CallConnector Server with 8 seats | CON-SBS-SVC4 |
L-SW-SCC-8ADVANCED | 8 additional seats of SCC Advanced client for use with the server | CON-SBS-SVC3 |
The Smart CallConnector Advanced Client is the client (user PC) collaboration application that allows the user interaction with employees, partners and customers through the UC500 system. Provides click-to-dial, click-to-IM and click-to-send functionality to any contact, presence information for internal and external contacts, visual voicemail, as well as integration with MS oulook directories as well as Internet Explorer. It contains four main interfaces: the main interface (contact based) to handle contacts as well as call handling, the IM interface to send and receive instant messages, and the two toolbars for MS Outlook and Internet Explorer.
The Smart CallConnector Server is the application that provides the server functionality for user database, call controller, presence, instant message and other functions required for the Advanced Clients and Operator positions. The Smart CallConnector server is installed on a PC/server, which is dedicated for this purpose.
It is available in cisco.com for download. Look at this document, Download Software section for the appropriate links
Yes.The SCC Advanced Client and Server operates with Windows Operating Systems running on 64 bit platforms.
There is a limitation when using the SCC Advanced Client with Outlook 2010 64-bit related to MAPI interoperability, which makes the Advanced Client not able to synchronize Contacts and Calendar with Outlook. All other features such as presence, click-to-dial/IM and Visual voicemail function appropriately.
Yes. It runs on VMWare, Microsoft Hyper-V and Microsoft Virtual PC environments. However, it is not recommended for SCC Operator stand alone mode.
There are multiple differents in product functionality, pricing as well as product support. Below are the main differences from functionality and product support.
Functionality
Support
No. SCC Advanced Client required a running SCC Server on the network to operate. For (basic) stand-alone mode without server, use the Smart CallConnector Toolbar.
No. It is a non-supported configuration
No. SCC Server (v2.0) does not support upgrade from UCC Server (v1.5 and earlier)
Yes. Provided the SCC Server is installed and with licenses, this requires the server components of the SCC Operator stand-alone to be removed (the stand-alone SCC Operator is comprised of the operator client plus server components packed in a single software), and the SCC Operator client pointed to the SCC Server. This requires the un-installation of the SCC Operator stand-alone software and the installation of the SCC Operator client.
Step 1. Write down the PAK-ID or serial number from the Server Wizard->Versions page and from the Popup About dialog accessed by right-clicking on the phone icon in the system tray.
Step 2. Make a record of any configuration information such as selected phone and user’s contact data that you may require for the new install.
Step 3. Uninstall the Standalone CallConnector from the Control Panel.
Step 4. Create an operator account on the CallConnector Server and configure the required operator parameters.
Step 5. Install the Operator Client at the operator position and point it to the CallConnector Server IP Address with the operator user account that you have created.
Yes. The SCC Server supports concurrently SCC Operator positions and SCC Advanced Clients.
When used in stand-alone mode (without the SCC Server), the SCC Operator mode is restricted to active/backup mode with two SCC Operator accounts and one administrative account only. At any point in time, call handing between the two operator positions are not synchronized as they are meant to be on active or backup state.
When used with the SCC Server, multiple synchronized SCC Operator clients are supported. At any point in time, call handling between the multiple SCC Operator positions are synchronized (all in active mode).
UC520, UC540 and UC560 platforms
For UC 540 and UC 560, the Smart CallConnector suite is the only solution recommended and supported*
For UC 520, both UCC and SCC are supported (by TAC and SBSC respectively), however SCC is recommended due to its enhancements when compared to UCC.
* This is valid from October 1 2010. For earlier UC540/560 installations with UCC, MS TAC will provide support for the installations with valid service contracts
Yes. It supports a maximum of 5 UC500 sites and a total of 250 users. Presence status is displayed across all locations.
No, it is not supported
Yes, with internal and external contacts. External contacts federation is via XMPP protocol. The external IM services need to be configured on the SCC Server (by default Google Talk - Gtalk, and Facebook IM serbices are preconfigured).
Yes, with internal and external contacts. External contacts federation is via XMPP protocol. The external IM services need to be configured on the SCC Server (by default Google Talk - Gtalk, and Facebook IM serbices are preconfigured).
Yes, the SCC Advanced Client, via the server, support integration with
Yes. Cisco SCC Advanced Client and SCC Server does not operate properly with the Extension Mobility features. In the SCC Server configuration, when a user logs into an phone to apply their profile, the SCC Server connection to the phone is not refreshed inmediately. This can take up to six minutes.
The SCC Server actually manages all user licenses for users (SCC Advanced Client and SCC Operator positions) connected to it. After ordering these products, via Cisco partners, the user/partner receives an electronic delivery license containing a Product Authorization Key Identifier, known as PAK-ID.
During installation, two license activation options are presented - Trial license for 45 days (for evaluation or urgent installations when PAK-ID is not available), and registration of the PAK-ID. Once applied (Internet connectivity is required) the result code (=Success) indicates that the license has been activated.
When installing licenses on Virtual Machine environments, the license activation checking is not performed during installation, but when the SCC Server configuration manager is first run.
The Server Installation is locked to the UC500 that was specified during installation. If the unit is replaced, then license checking will fail and you need to contact the Cisco Small Business Support Center to reset the license. Provide the PAK-ID or CallConnector serial number and the registering email address to clear the condition.
Yes. If the Server is using the Trial/Evaluation license, then these can be converted to full-license.
Step 1. Select the Server in the License Management page in the Guides, License and Maintenance section of the Configuration Manager.
Step 2. In the fields below the table, enter the PAKID, email address.
Step 3. Click on the Activate Full-License button. Result=Success indicates that the activation is completed,
The SCC Advanced Client and Server are supported by the Small Business Support Center.
Unfortunately, the file exchange link takes you to a page which does not include this download.
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