Sorry, no, all configuration is performed via the UC320W Configuration Utility running in a web browser running Adobe Flash.
What countries are supported by the UC320W?
Austrailia, Austria, Canada, Chile, France, Germany, Ireland, Italy, Mexico, New Zealand, Portugal, Singapore, Spain, Switzerland (via Region Pack), United Kingdom, and United States. Country support include language support for English, French, German, Italian, Portuguese, Spanish for the Phone User Interface, Auto attendant, Voicemail and UC320W Configuration Utility.
Where can I find firmware updates, regional updates, and configuration updates?
The UC320W uses the WAN connection to access a Cisco Small Business Network Time Protocol (NTP) server to set the time. We recommend connecting the WAN interface to the internet. If no internet connectivity is availble, you can set the time using the settings menu on one of the SPA Phones. Once the time is set on a phone it will push the time to the rest of the system.
Can I use my Cisco 7900 series phone with the UC320W?
No, only the Cisco SPA 301, 303, 501, 502, 504, 508, 509, 525 phones are supported.
Can I use my Cisco 7921/7925 WiFi phone with the UC320W?
No, these phones are not supported. A number of customers have connected a cordless DECT phone to the FXS port.
Can I connect a SPA phone remotely or connect a teleworker phone?
The UC500 series supports remote offices and remote teleworker phones. The UC320W does not support this.
Does the Cisco UC300 Series support multiple sites?
No, the Cisco UC300 Series does not currently support multiple sites.
How many SIP trunks will the system support?
The UC320 supports up to 4 different SIP accounts with a total of 12 simultaneous calls, no more than 8 per SIP account.
How many concurrent calls will the system support?
The system supports up to 12 concurrent external calls.
Does the Cisco UC300 Series support any type of soft phone?
No, the Cisco UC300 Series does not currently support any Softphones.
What do you recommend for a cordless phone option?
You can connect an analog cordless phone such as a DECT phone to an FXS port.
What do you recommend for conference phone?
You can connect an analog conference phone to the FXS port of the UC320W or SPA8800.
What PSTN gateways are supported on the UC320W?
The SPA 8800 gateway provide 4 FXS ports for analog telephones and 4 FXO ports for FXO PSTN trunks. The Mediatrix 4400 series SIP to BRI gateway. Up to 2 SPA8800 and 2 Mediatrix 4400 series gateways can be added to a system.
What SIP Trunk providers are supported on the UC320W?
Can I expand my WiFi coverage with additional Access Points?
Yes, the APs need to be configured to use the same SSID names, VLANs, security settings as the UC320W.
Does the Cisco UC320W support custom AA prompts?
Yes, as of firmware 2.2.1, you have the ability to upload professionaly recorded AA prompts thru a Cloud Transcoder which will convert your MP3, WAV, WMA,AAC or AIF sound files to the UC320W internal formats and download it to your UC320W. There is a 120 second limit, and longer files will be truncated.
Does the Cisco UC320W support loading Custom Ringtones on the Phones?
You can load custom ringtones on the SPA525G and SPA525G2 phones thru the phone menus using a USB memory stick. On the SPA50x and 30x series phones, you can use the following utility to upload custom ringtones to the phones:
http://Note: The SPA Ringtone tool limits the custom ringtone duration to 6 seconds.
Can you assign multiple users to the same phone?
No, you can only assign a phone to a single user. However, you can create Additional Extensions on the phone, and have them be virtually assigned to non-system users.
Does the UC320W's WAN need to have connectivity to the internet?
We strongly recommend that your UC320W have internet connectivity thru the WAN as the UC320W uses the WAN to receive time (NTP) and lookup for firmware upgrades. There are a number of cloud services that require WAN connectivity. You can however set the time service be provided by a local LAN side NTP server; please download and install the LANNTP Platform Modification File (PMF).
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