on 11-01-2011 08:06 AM
The Master Document Index can be found here:
https://supportforums.cisco.com/docs/DOC-14783
Yes, you can find some here:
Yes, you can find the UC320W emulator here:
Cisco Small Business Online Demos
Cisco Small Business Support Center Contact Information
Sorry, no, all configuration is performed via the UC320W Configuration Utility running in a web browser running Adobe Flash.
Austrailia, Austria, Canada, Chile, France, Germany, Ireland, Italy, Mexico, New Zealand, Portugal, Singapore, Spain, Switzerland (via Region Pack), United Kingdom, and United States. Country support include language support for English, French, German, Italian, Portuguese, Spanish for the Phone User Interface, Auto attendant, Voicemail and UC320W Configuration Utility.
Firmware information can be found here: UC320W firmware releases
Note: Some Limited Deployment firmware fixes may only be announced on the Support Community.
Region Pack updates can be found here: UC300 Region Packs
Platform Modification Files can be found here: UC300 Platform Modification Files (PMF)
The UC320W uses the WAN connection to access a Cisco Small Business Network Time Protocol (NTP) server to set the time. We recommend connecting the WAN interface to the internet. If no internet connectivity is availble, you can set the time using the settings menu on one of the SPA Phones. Once the time is set on a phone it will push the time to the rest of the system.
Cisco SPA 301, 303, 501, 502, 504, 508, 509, 525 phones are supported.
No, only the Cisco SPA 301, 303, 501, 502, 504, 508, 509, 525 phones are supported.
No, these phones are not supported. A number of customers have connected a cordless DECT phone to the FXS port.
The UC500 series supports remote offices and remote teleworker phones. The UC320W does not support this.
No, the Cisco UC300 Series does not currently support multiple sites.
The UC320 supports up to 4 different SIP accounts with a total of 12 simultaneous calls, no more than 8 per SIP account.
The system supports up to 12 concurrent external calls.
No, the Cisco UC300 Series does not currently support any Softphones.
You can connect an analog cordless phone such as a DECT phone to an FXS port.
You can connect an analog conference phone to the FXS port of the UC320W or SPA8800.
The SPA 8800 gateway provide 4 FXS ports for analog telephones and 4 FXO ports for FXO PSTN trunks. The Mediatrix 4400 series SIP to BRI gateway. Up to 2 SPA8800 and 2 Mediatrix 4400 series gateways can be added to a system.
Cisco provides best effort support for interoperability with each SIP provider. A list of providers and configuration template can be found in the UC300 SIP Trunk for Service Providers Document
Deploying Meditrix 4400 with UC320W Smart Design
The UC320W supports up to 6 wireless connected SPA525G phones.
Yes, the UC320W supports a number of network topologies. For more information on this please see the Deploying Windows Small Business Server with UC300 SMART Design Document.
Yes, the APs need to be configured to use the same SSID names, VLANs, security settings as the UC320W.
Yes, as of firmware 2.2.1, you have the ability to upload professionaly recorded AA prompts thru a Cloud Transcoder which will convert your MP3, WAV, WMA,AAC or AIF sound files to the UC320W internal formats and download it to your UC320W. There is a 120 second limit, and longer files will be truncated.
You can load custom ringtones on the SPA525G and SPA525G2 phones thru the phone menus using a USB memory stick. On the SPA50x and 30x series phones, you can use the following utility to upload custom ringtones to the phones:
http://Note: The SPA Ringtone tool limits the custom ringtone duration to 6 seconds.
No, you can only assign a phone to a single user. However, you can create Additional Extensions on the phone, and have them be virtually assigned to non-system users.
We strongly recommend that your UC320W have internet connectivity thru the WAN as the UC320W uses the WAN to receive time (NTP) and lookup for firmware upgrades. There are a number of cloud services that require WAN connectivity. You can however set the time service be provided by a local LAN side NTP server; please download and install the LANNTP Platform Modification File (PMF).
How do I get the " dual language Auto attendant " feature to work on my UC320w? I have Firmware version 2.3.2 (6) installed.
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