About Christopher Edgeworth

Christopher Edgeworth · 09-28-2012

WHAT:Today we are announcing the release of the Cisco UC320W 2.3.2 General Availibility firmware feature release. We would like to take a moment to thank all of the partners that have taken time to provide feedback on the 2.3 Release Candidate firmw...

Christopher Edgeworth · 08-20-2012

The issue:We have seen seveal cases come into the Cisco Small Business Support center where the barge-in feature of the Auto Attendant isn't working as expected. The barge-in feature works when the user is listening to the prompt for the menu system...

Christopher Edgeworth · 08-06-2012

UPDATE: General availability release announcement can be found here: https://supportforums.cisco.com/thread/2173943------------WHAT:Today we are announcing the release of the Cisco UC320W 2.3.1 Release Candidate firmware feature release. Release C...

Christopher Edgeworth · 05-29-2012

WHAT?Today we are announcing the release of the Cisco UC320W 2.2.3(5) Limited Deployment Firmware release. This fix release is available only via the Cloud by installing the attached Platform Modification File (PMF). This is the 2.2.2(1) firmwar...

Christopher Edgeworth · 03-19-2012

WHAT:Today we are announcing the General Availability of the Cisco UC320W 2.2.2 firmware feature release. Features and bug fixes are described in the 2.2.2 release notes found here. WHEN:The 2.2.2 firmware version is available via the Cloud toda...

User Voicemail versus Group Voicemail · 04-04-2013

Hi James, A hunt group extension is a virtual extension, it doesn't actually exist on anyone's phone. When you call the hunt group extension it will forward/fork the call to one or more real extensions either in sequence or simultaneously. While the...

Christopher Edgeworth · 04-02-2013

Hi Jack,No, you don't need to install a PMF. There are no services in the UC320W that allow the capabilitiy of hairpinning calls to dialed (non-programmed) addresses. The built in capability described above means that we only accept SIP traffic fro...

Christopher Edgeworth · 03-28-2013

Hi Jack,As you can see from the graphic posted above, you need a inbound route for each DID you want to use for outbound calls. It is this screen that associates the DID with the extension number. If multiple DIDs point to a common extension the sy...

Christopher Edgeworth · 03-27-2013

Hi,If there is no WAN connectivity you may set the system clock via the a SPA Phone. Press the Phone Settings button and set the time on the phone. Once the time is saved, it will update the UC320 and other connected phones. The one downside to th...

Christopher Edgeworth · 03-21-2013

Hi Roland,Yes, the the configuration you have built will work but I'll suggest that it is not optimal in that any PC's that are plugged into the back of the phones will be on the voice VLAN and could possibly impact voice quality on a busy network.CD...

Member Since	‎01-14-2009 01:05 PM
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Announcing the UC320W 2.3.2 General Availability release

Barge-in while playing AA prompt workaround

Announcing the UC320W 2.3 Release Candidate firmware

Announcing UC320W 2.2.3(5) Limited Deployment Release

Announcing UC320W 2.2.2 GA firmware release

User Voicemail versus Group Voicemail

Re: SIP - Firewall/ACLs

UC320 and DID numbers

UC320W - No WAN

UC320W with HP Procurve Switches