Hi John, I think we'll need to get someone to take a look at the SIP messaging to see what is going on.  A call into the Small Business Support Center can help guide you through the specifics, but if you can connect a USB memory stick to the UC320W, perform a TCP dump capture on the LAN side (best if you can plug the phones directly into the UC320 if you can). Chris ... View more

Hi John, Are all the phones getting the correct IP addresses from the Voice VLAN (10.1.x.x) by default?  You can view this by checking the Network status on the phone menu. Chris ... View more

Hi James, A hunt group extension is a virtual extension, it doesn't actually exist on anyone's phone. When you call the hunt group extension it will forward/fork the call to one or more real extensions either in sequence or simultaneously. While the huntgroup is a virtual extension, there is actually a real voicemailbox created for that extension. In order to monitor if there is a message for the huntgroup mailbox, we needed an intuitive way to do it so that it didn't interfere with other real extension based voicemail notifications. To do this we created a new button that monitors the group voicemail box (MWI) and also acts as a speed dial to retrieve messages from the group mailbox. Hope this helps clarify. Chris ... View more

Hi Jack, No, you don't need to install a PMF.  There are no services in the UC320W that allow the capabilitiy of hairpinning calls to dialed (non-programmed) addresses.  The built in capability described above means that we only accept SIP traffic from your configured SIP Provider's proxy IP address(es).  All other rogue inbound SIP traffic is quietly discarded. Chris ... View more

Hi Jack, As you can see from the graphic posted above, you need a inbound route for each DID you want to use for outbound calls.  It is this screen that associates the DID with the extension number.  If multiple DIDs point to a common extension the system won't be deterministic in which DID to use for outbound calls.  So if you need to use lots of DIDs for outbound calls, you will want to use 'Additional Extension' buttons to give you additional extensions to associate with your additional DIDs.  To summarize the number of DIDs used for outbound calls is based upon the number of provisioned extension buttons. Hope this helps. Chris ... View more

Hi, If there is no WAN connectivity you may set the system clock via the a SPA Phone.  Press the Phone Settings button and set the time on the phone.  Once the time is saved, it will update the UC320 and other connected phones.  The one downside to this is that there is no Time of Day Clock battery in the UC320, so any power loss the UC320 and all connected devices will lose the current time.  NTP is preferred. Hope this helps. Chris ... View more

Hi Roland, Yes, the the configuration you have built will work but I'll suggest that it is not optimal in that any PC's that are plugged into the back of the phones will be on the voice VLAN and could possibly impact voice quality on a busy network. CDP is a layer 2 multicast protocol.  The Procurve switch may see the other Cisco endpoints, but the Procurve is not forwarding/broadcasting the CDP packets which contain the Voice VLAN: 100 field to the phones.  When the phones boot up they look for the CDP advertisements and specifically for that field.  If the phone sees the Voice VLAN field it will then tag the phones packets in VLAN 100 and DHCP for an IP in the voice VLAN.  If it doesn't see the CDP packet or a CDP packet with that field it will not tag the packet and will default to the native untagged VLAN.  In either case the PC port by default will always use the untagged native VLAN. While the phones support LLDP, the UC320W does not.  In the UC320W solution CDP is the preferred mechanism for the phones to learn about the voice VLAN. All Cisco Small Business Switches are preconfigured with CDP enabled and will advertise the Voice VLAN in their CDP messages. Hope this helps explain what is happening. Thanks, Chris ... View more

Hi Jay, Compare tool has been updated. Thanks, Chris ... View more

Hi Graham, What firmware version are you running?  What address are you trying to use?  In my lab system I can add addresses like chrised@cisco.org.au   with no problems.  Perhaps there are other special characters in the e-mail address? Chris ... View more

Hi Brian, The devices use Cisco Discover Protocol (CDP) to learn about the VLAN information.  HP Procurves are known to not forward CDP see:   http://en.wikipedia.org/wiki/Cisco_Discovery_Protocol   Not sure if there are any settings to allow it to pass through. The UC320 using VLAN 100 (tagged) for voice VLAN and VLAN 1 untagged for data traffic. Hope this helps. Chris ... View more

Hi Aaron, There are several supported network topologies.  One of which is using a different router/firewall as the edge router of the network see:  http://www.cisco.com/web/partners/sell/smb/tools_and_resources/unified_communications_300.html    Adding a UC300 solution to an existing Small Business Network.  Thanks, Chris ... View more

Hi Ibrahim, I'll suggest rebooting your PC and only opening the web browser to do the upgrade.  Close any other apps you may have open like IM clients.  Next try the upgrade again. Also, note that if the uplink speed on (or your downlink speed) is slow, it may take the GUI a few minutes to fully come up. Hope this helps. Chris ... View more

Hi Alfred, I just checked the status of the bug and it is now in a closed (final) state.  The missed calls appear per the design requirements.  The workaround is to disable the missed call banner on each of the phones. Chris ... View more