Cisco FindIT Kaseya Plugin Frequently Asked Questions

smallbusiness · ‎05-18-2018

Article ID:5821

Objective

The Cisco FindIT Kaseya Plugin is a module that installs on the Kaseya Virtual System Administrator (VSA). It tightly integrates the Cisco FindIT Network Manager with the Kaseya VSA, allowing for centralized management of the network. The plugin allows access to the powerful management features of FindIT including action management, dashboards, device discovery, network topology, remote device management, actionable alerts and event history.

The Cisco FindIT Kaseya Plugin complies with all third-party integration requirements for Kaseya on-premise VSA versions 9.3 and 9.4.

This article contains the frequently asked questions about the Cisco FindIT Kaseya Plugin and their answers.

Frequently Asked Questions

Table of Contents

A working instance of Cisco FindIT Network Manager version 1.1.0 or higher
Kaseya on-premise VSA Version 9.3 or 9.4
Kaseya Administrator account
Cisco FindIT Kaseya Plugin installer
Currently only supported on Kaseya Release 9.3 and 9.4
On-premise deployments of Kaseya only
Cloud deployments of Kaseya are not supported for the plugin
Uses TCP 443 between FindIT Manager and Kaseya VSA

2. What is Kaseya VSA server?

The Kaseya Virtual System Administrator (VSA) is a Remote Monitoring and Management (RMM) solution that provides discovery, remote control, patch management, monitoring, and security tools. Kaseya VSA manages machines by installing a software client called an agent on a managed machine. Kaseya VSA is offered as "Cloud-Base" (hosted) or "On-Premise" deployment.

3. What are the general requirements for Kaseya VSA server?

The Kaseya VSA server has the following general requirements:

Microsoft Windows
Server 2008 R2, 2012, 2012 R2, 2016, or
Windows 7, 8, 8.1, 10 are supported for evaluation purposes only with systems that have no more than five Kaseya Agents
Microsoft Internet Information Server (IIS) version 5.1 or greater
Microsoft Message Queuing (MSMQ)
Microsoft .NET Framework 2.0 SP2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4
Microsoft .NET Framework 4.6.1
Microsoft SQL
SQL Server 2008, 2008 R2, 2012, 2014, 2016 with latest service pack, or
SQL 2008, 2008 R2, 2012, 2014, 2016 Express Edition with Advanced Services, with latest service pack
Microsoft SQL Reporting Services
TCP/IP open ports:
- Web-based utility: port 80 or 443 inbound and outbound
- Email Notifications: port 25 outbound
- Agent connections: port 5721 inbound

4. What are the minimum requirements for Kaseya VSA server configuration?

The Kaseya VSA server has the following minimum requirements:

2.4 Ghz processor,160 Mhz front side bus, 1 MB cache
4 GB RAM
80 GB hard drive
Microsoft Windows
- Server 2008 R2, 2012, 2012 R2, 2016 or
- Windows 7, 8, 8.1, 10 are supported for evaluation purposes only with systems that have no more than five Kaseya Agents
Microsoft SQL
- SQL Server 2008, 2008 R2, 2012, 2014, 2016 with latest service pack, or
- SQL 2008, 2008 R2, 2012, 2014, 2016 Express Edition with Advanced Services, with latest service pack
100 Mbps Network Interface Card (NIC)
DSL or cable modem connection

5. What are the supported browsers to access the Kaseya Web-based utility?

The following are the supported browsers to access the Kaseya Web-based utility:

Browsers	Windows	Apple OS X
Chrome	✔	✔
Firefox	✔	✔
Opera	✔	✔
Edge	✔	N/A
Internet Explorer	10 and later	N/A
Safari	N/A	7 and later

Note: Your browser must have cookies and JavaScript enabled. Enabling popups for the VSA website is recommended.

6. What versions of Kaseya VSA are supported by the Cisco FindIT Kaseya Plugin?

The supported Kaseya VSA versions are 9.3 and 9.4.

7. Is the Plugin supported on cloud deployments of Kaseya?

No.

Port Management

1. What TCP/IP port(s) need to be opened to be able to access the Kaseya Web-based utility?

Port 80 or 443 needs to be opened.

Installation

1. How do I install the Cisco FindIT Kaseya Plugin on the Kaseya VSA server?

To install the Cisco FindIT Kaseya Plugin on the Kaseya VSA server, run the Plugin installer and follow the on-screen prompts. To learn more, click here.

2. How do I access the Cisco FindIT Kaseya Plugin?

To access the Cisco FindIT Kaseya Plugin, log on to the Kaseya VSA administration web page and select the Cisco option from the left-hand navigation.

Licensing

1. Does the Cisco FindIT Kaseya Plugin require licensing for devices?

The Cisco FindIT Kaseya Plugin requires licensing for 10 or more devices.

2. How are licenses managed?

Licensing is managed on the FindIT Manager via smart licensing on software.cisco.com under Smart Software Licensing.

3. What are the license part numbers for FindIT?

The license part numbers for FindIT are as follows:

Part Number	Product Description	License
LS-FINDITNM-15-1Y=	15-device license for Cisco FindIT Network Manager - 1 year	FindIT only
LS-FINDITNM-25-1Y=	25-device license for Cisco FindIT Network Manager - 1 year	FindIT only
LS-FINDITNM-50-1Y=	50-device license for Cisco FindIT Network Manager - 1 year	FindIT only
LS-FNM-KBUN-1Y-15=	15-device Kaseya integration+device license for CiscoÂ FindIT Network Manager - 1 year	FindIT and RMM Bundle
LS-FNM-KBUN-1Y-25=	25-device Kaseya integration+device license for CiscoÂ FindIT Network Manager - 1 year	FindIT and RMM Bundle
LS-FNM-KBUN-1Y-50=	50-device Kaseya integration+device license for CiscoÂ FindIT Network Manager - 1 year	FindIT and RMM Bundle