Article ID:1314
Objective
The Extension Mobility (EM) feature allows the administrator to provide phone mobility for end users. This allows Cisco IP Phone users to log into an EM-enabled phone where they can make and receive calls using their personal directory number and speed dials, and optionally access a personal voice mailbox. The EM phone profile defines the button assignments and speed dial settings of an EM-enabled phone where there are no EM users logged into the phone. Multiple phones can be associated with the same log-out profile.
This document explains how to configure Extension Mobility Feature on the UC500 Series.
Applicable Devices
• UC500 Series
Step-by-Step Procedure
User Profile
Step 1. Using the Cisco Configuration Assistant Utility, choose Configure >Telephony > Users/Extensions > Users and Phones.
Step 2. Click the Extension Mobility tab, and then click the User Profiles sub-tab. The User Profiles table appears:
Step 3. Click Add to add the user profile.
The Add Extension Mobility User profile page opens:
Step 4. Enter a username and password in the User ID and Password fields.
Step 5. Enter your first and last name in the First Name and Last Name fields.
Step 6. Enter a number in the Auto Logout Timeout (minutes) field to specify how long the extension mobility user can stay online.
Step 7. (Optional) If the administrator wants to enable privacy, then check the Enable Privacy check box.
Step 8. Click the Line tab. The Line page opens:
Step 9. Specify how many extension lines you want in the Number of Extension Lines field. The number of lines will be shown on the table.
Step 10. Click on one of the lines and specify the extension number of the line in the Extension field.
Step 11. Label the line in the Button Label field.
Step 12. Enter in a description for the line in the Description field.
Step13. Click the desired radio buttons for the line type. The options are as follows:
- Dual Line — A dual line only supports two active calls, both incoming and outgoing, on a single phone button.
- Octal Line — An octal line directory number supports up to eight active calls, both incoming and outgoing, on a single phone button.
Note: The default type is Octal Line if supported by the phone.
Step 14. (Optional) To enable voicemail, check the Enable Voicemail check box.
Step 15. (Optional) To block restricted numbers, check the Block Restricted Numbers checkbox.
Step 16. Select a permission type in the Permissions dropdown list. The options are as follows:
- Unrestricted – Can place outgoing calls to the PSTN without any restrictions.
- Internal – Can place outgoing calls only by dialing internal and emergency numbers. Restricted from placing all other calls.
- Local – Can place outgoing calls only by dialing local, internal, and emergency numbers. Restricted from placing local plus, domestic long distance, or international calls.
- Local plus – Can place outgoing calls by dialing local, internal, and emergency numbers plus additional local numbers as defined in the outgoing dial plan.
- National – Can place outgoing calls only by dialing national long distance, local, internal, and emergency numbers. Restricted from placing national plus numbers and international calls.
- National plus – Can place outgoing calls only by dialing national long distance, local, internal, and emergency numbers, plus additional numbers as defined in the outgoing dial plan. Restricted from placing international calls.
- International – Can place outgoing calls by dialing internal, local, national long distance, emergency, and international numbers.
Step 17. Enter the extension number for incoming calls when the current line is busy in the Call Forward Busy field.
Step 18. Enter the extension number for incoming calls when the current line does not answer in the Call Forward No Answer field.
Step 19. Enter the number of seconds before CFNA (Call Forward No Answer) times out in the CFNA Timeout (seconds) field.
Step 20. Repeat steps 10-20 for additional lines.
Step 21. Click OK to save the changes made.
Phone Profile
Step 1. Using the Cisco Configuration Assistant Utility, choose Configure >Telephony > User/Extensions > Users and Phones. The Users and Phones page opens:
Step 2. Click the Extension Mobility tab, and then click the Phone Profiles sub-tab. The Phone Profiles table appears:
Step 3. Click Add to add the user profile.
The Add Extension Mobility Phone profile page opens:
Step 4. Enter username and password in the User ID and Password fields.
Step 5. Enter your first and last name in the First Name and Last Name fields.
Step 6. (Optional) If the administrator wants to enable privacy, then check the Enable Privacy check box.
Step 7. Click the Line tab. The Line page opens:
Step 8. Specify how many extension lines you want in the Number of Extension Lines field. The number of lines will be shown on the table.
Step 9. Click on one of the lines and specify the extension number of the line in the Extension field.
Step 10. Label the line in the Button Label field.
Step 11. Enter in a description for the line in the Description field.
Step 12. Click the desired radio buttons for the line type. The options are as follows:
- Dual Line — A dual line only supports two active calls, both incoming and outgoing, on a single phone button.
- Octal Line — An octal line directory number supports up to eight active calls, both incoming and outgoing, on a single phone button.
Step 13. (Optional) To enable voicemail, check the Enable Voicemail check box.
Step 14. (Optional) To block restricted numbers, check the Block Restricted Numbers check box.
Step 15. Select a permission type in the Permissions dropdown list. The options are as follows:
- Unrestricted – Can place outgoing calls to the PSTN without any restrictions.
- Internal – Can place outgoing calls only by dialing internal and emergency numbers. Restricted from placing all other calls.
- Local – Can place outgoing calls only by dialing local, internal, and emergency numbers. Restricted from placing local plus, domestic long distance, or international calls.
- Local plus – Can place outgoing calls by dialing local, internal, and emergency numbers plus additional local numbers as defined in the outgoing dial plan.
- National – Can place outgoing calls only by dialing national long distance, local, internal, and emergency numbers. Restricted from placing national plus numbers and international calls.
- National plus ��� Can place outgoing calls only by dialing national long distance, local, internal, and emergency numbers, plus additional numbers as defined in the outgoing dial plan. Restricted from placing international calls.
- International – Can place outgoing calls by dialing internal, local, national long distance, emergency, and international numbers.
Step 16. Enter the extension number for incoming calls when the current line is busy in the Call Forward Busy field.
Step 17. Enter the extension number for incoming calls when the current line does not answer in the Call Forward No Answer field.
Step 18. Enter the number of seconds before CFNA (Call Forward No Answer) times out in the CFNA Timeout (seconds) field.
Step 19. Repeat steps 8-19 for additional lines.
Step 20. Click OK to save the changes made.
General Settings
Step 1. Using the Cisco Configuration Assistant Utility, choose Configure >Telephony > User/Extensions > Users and Phones.
Step 2. Click the Extension Mobility tab, and then click the General Settings sub-tab. The General Settings page appears:
Step 3. (Optional) Check an Enable check box to configure a time when all extension mobility sessions are logged out.
Step 4. (Optional) Configure a time from the drop-down lists corresponding to the hours and minutes.
Step 5. (Optional) If you want to clear the call history after you log out, check the Clear call history after logout check box.
Step 6. Click Save Settings.
Step 7. Click OK to save the changes made.