Article ID:3848
Objective
Using the Deactivate Site feature will delete all the customer information from the OnPlus Network Agent. In order to remove an old customer from the OnPlus and add a new customer, or to move the device to a new location, the old customer's site must be deactivated.
This article explains how to deactivate a site from the Cisco OnPlus Portal.
Note: The OnPlus Network Agent cannot be remotely reactivated. It should be done after connection with the LAN in which the device is in.
Note: In order to move the device to another network please refer to the article, Transfer an OnPlus Network Agent to a Different Customer.
Applicable Devices
• OnPlus 100
Software Version
• v7.6.2.038
Deactivate Site from Cisco OnPlus Portal
Step 1. Log in to the Cisco OnPlus Portal, click the desired customer, and choose Dashboard.
Step 2. Move the mouse over the Topology Reset and Site Actions icon. A flyout menu appears.
Step 3. Click Deactivate Site to bring up the Deactivate Site flyout menu.
Step 4. Click the Deactivate Site button to remove the site and remove all the customer data from the OnPlus Network Agent.
Step 3. The Deactivate Site pop-up appears. Click OK to proceed. Another window appears which indicates that the site will soon be deactivated.
