Get to Know the Cisco IP Phone 8800 Series Multiplatform Phones

Small Business Community Team · ‎06-23-2017

Introduction

The Cisco IP Phone 8800 Series Multiplatform Phones are based on the same hardware as Cisco enterprise phones but have different software as it supports 3rd Party Call Control (3PCC). These models support most features of Cisco SPA phones with refreshed ID and enhanced user experience.

The cost-effective Cisco IP Phone 8800 Series Multiplatform Phones is ideal for small to large enterprises seeking high-quality, full-featured Voice over Internet Protocol (VoIP) communications. These IP Phones are a great fit for customers who use traditional analog or digital phones today and want to advance to a Cisco IP Phone system, whether deployed on-premises, from the cloud, or in hybrid configurations. It is also ideal for knowledge workers, as well as administrative, managerial, and executive staff. It also works well in shared workspace environments.

This article showcases the features and benefits of the Cisco IP Phone 8800 Series Multiplatform Phones.

Note: To know the comparison among the Cisco IP Phone 8800 Series, click here.

Applicable Devices

CP-8841
CP-8851
CP-8861

Product Features

Flexible deployment options with on-premises, hosted and cloud with Cisco Spark, along with third party call control
Cisco Expressway for remote worker single sign-on access without a Virtual Private Network (VPN) client
Fully programmable line keys
Multi-call per-line appearance feature
Tri-color LEDs for line keys
Fixed function keys for a solid user experience
Volume-control toggle providing easy decibel-level adjustment of the handset, monitor speaker, and ringer
High-resolution grayscale displays and softkeys
Conferencing, messaging, directory keys, and a two-way navigation
Integrated IEEE switches to reduce installation costs and clutter at the desktop
Wireless feature on the Cisco IP Phone 8861 model
Key Expansion Module (KEM) Support
Integrated Bluetooth

Product Views

Front Panel View

The front panel shows the LED display, handset, programmable line keys, softkeys, number pad, navigation, and common phone task buttons such as the directory, volume, mute, conference, transfer, hold, applications, messages, speakerphone, and headset, exit, and end call.

Cisco IP Phone 8861

This model, together with the Cisco IP Phone 8841 and Cisco IP Phone 8851, are similar. The main physical differences are that the Cisco IP Phone 8841 has no USB port while the Cisco IP Phone 8851 has a single USB port and the Cisco IP Phone 8861 has two ports, one for KEM and one for USB charging.

Back Panel View

The back panel shows a number of ports such as the 48VDC, Network, Access, Auxiliary, handset and headset; and slots for the phone stand. It also shows the USB ports for charging and the Key Expansion Module.

Cisco IP Phone 8841

Cisco IP Phone 8851

Cisco IP Phone 8861

Package Contents

a) b)

c) d)

e)

a) Cisco IP Phone 8841 or Cisco IP Phone 8851 or Cisco IP Phone 8861

b) Ethernet cable

c) Phone stand

d) Handset cord

e) Handset

Minimum Requirements

A switch or router that has PoE support, PoE injector, or AC power adapter
Java-enabled web browser for the web-based configuration

Default Settings

Parameter	Default Value
Username	cisco
Password	cisco
LAN IP Address	Assigned by the DHCP Server
Fallback LAN IP	192.168.1.240
Subnetwork Mask	255.255.255.0

Technical Details

These LEDs and icons indicate the status of the device depending on what state they are in.

Task Buttons

Place a Call	Go off-hook before or after dialing a number.
Redial a number	Press Redial.
Switch to handset during a call	Pick up the handset.
Switch to speaker or headset during a call	Press or , then hang up the handset.
Mute and un-mute a call	Press the button.
View call history	Press > Call History.
Hold and resume a call	Press to put a call on hold, and press it again to resume the call.
Transfer a call to new number	Press , enter the number, then press it again.
Place an intercom call	Press the Intercom button, then enter a number if necessary. Speak after you hear the tone.
Start a standard conference call	Press , dial the participant, then press the button again.
Silence the ring for an incoming call	Press the Volume button down once.

Line Buttons

Red, flashing	Remote line on hold.
Red, steady	Remote line in use (shared line or line status)
Amber, flashing	Incoming call or reverting call.
Amber, steady	Privacy in use, one-way intercom, Do Not Disturb (DND) Active or logged into a Hunt Group.
Green, flashing	Held Call
Green, steady good morning	Active call or two-way intercom call.

Softkeys

All Calls	Lists all missed, placed, and received calls.
Answer	Answer an incoming call.
Apply	Confirm a selection.
Call	Initiate a call.
Callback	Receive a notification when a busy extension becomes available.
Cancel	Cancel an action or exit a screen without applying changes.
Clear	Clear all values.
Delete	Delete an entry.
Del Call	Delete a call from Call History.
Details	Opens the Details for a multiparty call in the Missed, Placed, and Received Call records.
Dial	a selected number.
Divert	Send or redirect a call to voicemail or to a predetermined phone number.
Edit	Modify the highlighted entry.

Phone Screen Icons

	Off-hook
	On-hook
	Connected call
	Incoming call
	Missed call
	Received call
	Placed call
	Call on hold/ resume call

Feature Icons

	Message waiting
	Shared line in use
	Speed dial line
	Line Status indicator-monitored line is in-use
	Line Status indicator-monitored line is idle
	Line Status indicator-monitored line is ringing
	Line Status indicator-monitored line is in do not disturb (DND)