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Quick Setup is a two-step dialog window that pops up the first time you start Cisco Jabber Video and guides you through setting up your audio and video equipment. Step 2 provides an overview of expected outgoing video quality based on the available system resources.

You can also access Quick Setup at any time by using the menu jabber_settings_icon.png button (Windows) or going to Jabber Video > Quick Setup (Mac).

Audio and video selection


The drop-down menu contains all microphones detected by Jabber Video. A common scenario is that both your camera and your PC have built-in microphones.

To test audio in:

  1. Talk into your microphone to test whether the volume is within the recommended range.
  2. Make adjustments as needed using the slider.

If no sound is detected, the device may be muted. See Jabber Video: Troubleshoot audio issues for further advice on identifying and resolving audio issues.


The drop-down menu contains all speakers and headphones detected by Jabber Video.

To test audio out:

  1. Click Test (Windows) or Play (Mac) to play a test sound that helps you determine whether the speaker volume is right for you.
  2. Adjust using the slider.

Note that multiple controls exist for volume settings. If sound is muted, too high, or too low, you may need to check hardware volume buttons for your devices, or the Windows system settings.

See Jabber Video: Troubleshoot audio issues for advice on identifying and resolving audio issues.


The drop-down menu contains all cameras detected by Jabber Video.

  1. Click the menu to change cameras.
  2. Adjust the camera or your seating position so that your face is within the markers on the live preview.

If you do not see a live camera preview:

  • Verify that a camera is properly connected to the computer.
  • Make sure the privacy shutter is off and nothing is obstructing the camera.
  • (Windows only) Check whether another application is already using the camera.

Resource check

Jabber Video calculates the estimated video quality you will be able to send from your computer based on the available resources.

Expected outgoing video quality

Your outgoing video quality will be classified as one of the following:

  • Excellent—your camera, computer, and network are capable of sending HD video.
  • Medium—the video sent is likely to be of medium quality.
  • Low—the video sent is likely to be of poor quality due to limited resources and/or camera capabilities.

Actual quality of outgoing video during calls will vary. Note that what is received by the far end also depends on their incoming bandwith capabilities and system resources.

Detail on the factors that impact video quality and how they are tested and classified by Jabber Video is provided below.

Camera capability

Jabber Video detects the highest available resolution from your camera and classifies it as one of the following:

  • HD—Jabber Video supports high-definition video resolutions 720p (1280x720) or 1080p (1920x1080).
  • Medium resolution—the actual maximum resolution supported by your camera will also be provided.

If the camera is classified as HD capable, any restrictions on sent video quality will be due to limitations of system resources or bandwidth; see below.

System resources

Your computer's processor and memory capabilities and available resources also affect video quality.

Jabber Video will test your computer's resources and classify them as one of the following:

  • Excellent—system resources are capable of sending high-quality video.
  • Good—system resources are sufficient for sending good-quality video.
  • Limited—system resources are likely to limit the quality of outgoing video.

Outgoing bandwidth

If permitted by your administrator, Jabber Video will test the network to determine the available bandwidth and classify it as one of the following:

  • Excellent (1200 kb/s or more)
  • Good (400 kb/s or more)
  • Limited (less than 400 kb/s)

During testing, this field will say "Estimating." If it says "Unknown," your administrator has not enabled the test, or the test server could not be reached.

If actual bandwidth is unknown, the video quality estimate will be based on whichever bandwidth restrictions exist in local or administrator settings.

About incoming video quality

Although your system resources will also impact incoming video quality, the end result depends on too many external factors for Jabber Video to make reliable estimates.

Other factors that impact incoming quality include:

  • The capabilities of the other cameras/videoconference endpoints in the call.
  • The bandwidth available to the other party/parties.
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