Article ID:4005
Objective
The incoming mail server is one of the mail servers which is responsible to receive electronic messages and send them to the appropriate recipient. You need to monitor the incoming mail server through Cisco OnPlus Portal to ensure the connection between your device and the mail server works properly. Also you can view the latency required to generate critical and warning events and the port number through which you monitor the incoming mail server. There are two types of incoming mail servers. One is the Post Office Protocol Version 3 (POP3) which stores a copy of all the sent and received messages on the hard drive of the PC. The other is the Internet Message Access Protocol (IMAP) which stores a copy of all the sent and received messages on the server itself.
This article explains how to monitor the incoming mail server through the Cisco OnPlus Portal.
Applicable Devices
• OnPlus 100
Software Version
• 7.6.2.036
Monitor Incoming Mail Server
Step 1. Log in to the OnPlus Portal, click the desired user, and choose Dashboard.
Step 2. Move your mouse over the desired device and click Device Information. A window appears:
Step 3. Click the Monitors tab. The Monitor page opens:
Note: If you have already added the incoming mail server and you just want to view or configure the latency and port number, you can click the incoming mail server and move to Step 6.
Step 4. Click the Add (+) icon which is at the left corner of the window, if the desired monitor has not already been added. A list of monitor events appears:
Step 5. Choose the appropriate Incoming Mail Service monitor from the drop-down list.
Step 6. Enter a latency, in seconds, in the Latency Warning field. It is the time period after which a warning event will be generated if no reply has been received. .
Step 7. Enter a latency, in seconds, in the Latency Critical field. It is the time period after which a critical event will be generated if no reply has been received.
Step 8. Enter the number of the port in the Port field through which you want to monitor the incoming mail server response.
Step 9. Click OK to save the settings.