Expand Skills
| Resource | Description |
| SMB University | SMB University delivers the recommended training to prepare account managers and engineers for the SMB Specialization exams. Choose from marketing, sales and technical training offerings – both e-learning and instructor-lead training. |
| Cisco Smart Business Communications Page | Get access to the SBCS Solutions site on Partner Central with links to product-related pages and SBCS tools for Cisco Select Certified Partners. |
| Technical Demonstration Videosand Tutorials | Technical Videos on Demand (VoDs) and Tutorials showcase in-depth SBCS product features and functionality. |
| First Look Labs | Self-learning SBCS Labs cover a variety of topics related to configuring, managing, and troubleshooting SBCS. |
| Update Your Partner Profile | Manage all your company data -- including certifications, contacts, locations and access. |
Increase Opportunities
| Resource | Description |
| Partner Locator | Build market awareness by promoting your offerings to the thousands of prospective customers who search on Cisco websites each month for technology experts. |
| Partner Practice Builder for SMB | Expand your business opportunities with tools to help you profile your company’s solutions and successfully tap the growing market for IT services offerings -- for partner Owners, Account Managers and Engineers. |
| Cisco Partner Space | A virtual collaborative environment that provides information on Cisco based solutions and services, including SBCS. Within the environment, customers can interact with Cisco and partners through on-line collaboration features. |
| Partner Campaign Builder | Generate leads and help increase your sales efforts: Leverage and customize targeted Cisco SMB campaigns. Targeted, customizable campaigns can help you generate leads and build your sales pipeline. In construction. |
Manage Your Partnership Tools
Close More Sales
| Resource | Description |
| SBCS Flash Animation and SBCS Brochure | Include a link to our SBCS Flash demo and SBCS Brochure in your marketing materials and e-mails to prospective customers. |
| SBCS Presentation and SBCS Selling Guide | Use the SBCS Presentation and conversation starters in the Selling Guide to reach your current and potential customers. |
| Customer Success Stories | Share customer success stories and testimonials to articulate the benefits of a solution. |
| SBCS Demo Box | Use this scenario-based demonstration environment to help you show prospective customers the business value of Cisco SBCS solutions. You'll find demonstrations pre-scripted and configured for you to demonstrate yourself as a Cisco solution provider. |
| Virtual Product Demonstrations (Seeing is Believing) | Quickly and thoroughly demonstrate the advantages of Cisco’s small business technologies and solutions to customers anywhere, without connectivity concerns. Easy-to-use ‘Seeing is Believing’ demos with scripts can help deliver compelling sales presentations more efficiently and to help close more deals. |
| Quote Builder | A small and medium-sized solution quoting tool that generates accurate quotes in minutes instead of hours. |
| Pricing Tool | This offline SBCS pricing tool quickly generates estimates for products and services related to the Smart Business Communications System. |
| Competitive Portal | Get up-to-date information and tools to help you establish a leadership position when selling Cisco solutions against the competition. |
Support Customers
| Resource | Description |
| Technical Support Services (Cisco Partner View) | With Cisco Partner View/My Tech Support, take advantage of a broad portfolio of support services with the ability to customize content in a single portal. View channel alerts, announcements, advisories, and relevant links in one place. Submit and monitor support requests, track bugs and ‘watch’ new technologies and products. |
| Issue Resolution (TAC Service Request Tool) | Build customer loyalty by helping to expediently resolve customer issues. Most sales, product and program concerns can be closed in three business days. |
| Partner Helpline | Partner Helpline is a knowledgebase and direct support path for any partner issues, including presales technical, and product design assistance, as well as access to demo programs and quoting tools. |
| Bug Toolkit | Get quick online access to the most current and comprehensive bug information available on Cisco operating systems. |
| Configuration Tool (Cisco Dynamic Config Tool) | Enables online configuration of Cisco products and offers detailed compatibility information to streamline the ordering process. |
| SMB Smart Designs | The SMB Smart Designs provide comprehensive solution implementation best practices in an easy to follow format to streamline the installation process, reduce deployment risk and increase partner profitability. |
| Design Guidance for Call Manager Express | Cisco's Solution Reference Network Design (SRND) for Call Manager Express. |
