With SA520 (firmware 2.1.18) and Shrew Soft VPN Client v 2.1.7 on Windows Vista / XP machines, we are not seeing the issue. We are able to ping both remote host as well as remote gateway. Can you please confirm that the firewall on your Windows machine is not blocking the ping.
Can you also confirm if you are pinging WAN or LAN interface of SA500 from Shrewsoft Client? If you are pinging WAN interface, can you please verify if on web UI under Firewall > Attacks > Block Ping to WAN interface is unchecked.
If you are still seeing the issue, is it possible to create a temporary account for your team to try connecting to your SA500. You can send me a private message if you are not comfortable putting information on the community post.
I don't mean to "steal" this topic but i have a question about this too.
With the help of that manual i succeeded to set up a working IPsec VPN tunnel. I can ping to all the devices including the SA on the remote network. I can also still ping to the devices on my local network (I don't know if that's supposed to be like that?). But i cannot connect to the internet anymore. I can only load pages from the local or remoteVPN network. Both networks have acces to the internet and firewall on the computers are disabled. Any solution for this ? (I'm no expert in VPNs).
With Shrewsoft VPN client user can reach or access device LAN subnet only. Current SA500 does not support Internet over VPN client tunnel for Shrewsoft VPN client - it is only supported for Cisco VPN client.
Thanks for the quick reply! Now I know that it's not just me :-)
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