Overview
This page provides links to Cisco documentation relating to the various components of the UC500 Solution that forms part of the BT Communications Complete product.
Customer End User Documentation
Customer End User Quick Reference Cards
Two sided documents that are generally printed and folded to provide a ready reference to users of the UC500 system.
- UC500 Telephony and Messaging System Quick Reference Cards provide a summary of the information included in the IP Phone, Voice Mail Telephony User Interface and Voice Mail Graphical User Interface quick reference cards in a single two sided document. Use either of these documents, or the separate product quick reference cards below as required.
- UC500 End User Quick Reference Card - Print and Fold verison
- UC500 End User Quick Reference Card - Screen View version
- IP Phone Quick Reference Cards
- 7985G - Included in the User Guide, see below
- 7975G
- 7945G, 7965G
- 7942G, 7962G
- 7911G, 7941G
- 7936
- 7931G
- 7914
- Voice Mail Quick Reference Card (Telephony User Interface)
- Voice Mail Quick Reference Card (IP Phone Graphical User Interface - Voiceview Express)
- Microsoft Tool Bar Client (Unified CallConnector version 1.4) Quick Reference GuidePDF
Customer End User Product Guides
Detailed product guides for end users of the UC500 system.
- IP Phone Feature Guide - An overview of features supported by the IP Phone range of products. Note: Specific feature availability will depend on IP Phone model and system configuration.
- IP Phone User Guides:
- 7985G Note: This guide is not specifically written for use with the UC500, some functionality may differ slightly.
- 7975G
- 7945G, 7965G
- 7942G, 7962G
- 7911G, 7941G
- 7936Using external microphones with the 7936
- 7931G
- 7914
- Cisco IP Communicator User Guide
- Video Telephony User Guide
- Voice Mail User Guide (Cisco Unity Express 3.0)
- Unified CallConnector Client v1.4 for Microsoft Office User Guide
- Cisco VPN Client User GuidesWindowsMac OS XLinux & Solaris
Product Installation and Administration Guides
Guides for System Administrators and Installation Engineers.
Product Installation and Quick Start Guides
- System Set-up Guide (Ships with UC500)
- Cisco Configuration Assistant version 1.5 Quick Reference Guide (Also good for version 1.6)PDF
- Cisco Configuration Assistant 1.5/1.6 Feature Support Guide
- SBCS Network Readiness Checklist (doc)
- SBCS Network Readiness Checklist Worksheet (xls)
- UC500 Quick Start GuidePDF
- CE520 Switch Quick Start Guide PDF
- AP521 Wireless Access Point Quick Start GuidePDF
- Cisco 871 Teleworker Router Installation GuidePDF
- Analogue Telephone Adaptor (ATA186) Quick Start Guide
Product Design and Administration Guides
- UC500 Web Interface User Guide
- UC500 Web Interface Administrator Guide
- CallConnector Presence and Messaging Server version 1.4 Administrator Guide
- CallConnector Toolbar Client and Presence Server Troubleshooting Guide
- Teleworker Setup Guide
- Analogue Telephone Adaptor (ATA186) Administration Guide
- Cisco VPN Client Administrator Guide
Advanced System Administration Guides
The following guides require access to and use of system command line interfaces. In general, Cisco Configuration Agent should be used to configure the UC500. Some more advanced features may, however, require the use of the following guides - please seek assistance before using the command line interface if you are unsure.
- UC500 PBX System (Communications Manager Express)
- PBX Advanced System Administrator Guide version 4.2
- Configuring analogue telephone port (FXS) supplementary services
- Fax Gateway Configuration Guide Refer also to Voice Mail Administration Annex
- Basic ACD Config Guide
- Basic ACD Configuration Lab
- Note: UC500 software includes built-in ACD scripts. Use these, as per the example, do not download scripts to flash. Default prompts are included in the system firmware package.
- UC500 Voice Mail and Auto Attendant (Cisco Unity Express)
- Application Install & Upgrade Guide
- Administrator Guide
- IOS CLI Security Configuration for Firewall and VPN
- IOS CLI Quality of Service Configuration Guide
CLI Command References
The following command references should be used with the advanced administrator guides listed above. Please seek assistance before using system command line interfaces if you are unfamiliar with them.
- UC500 PBX (CME) CLI Command Reference version 4.2
- UC500 Voice Mail and Auto Attendant (CUE) CLI Command Reference version 3.0
Release Notes
Release Notes for selected products
- SBCS Release 1.1
- Cisco Configuration Assistant
- UC500 Series
- 7900 Series IP Phones - Select your model from the drop down and select the desired SCCP release
- 500 Series IP Phones (Coming Soon)
- 3900 Series IP Phones
- Analogue Telephone Adaptor (ATA186)
- IP Communicator Soft Client
- Catalyst Express 520 Series Ethernet Switches
- AP521 Autonomous Wireless Access Point
- Cisco VPN Client Release 5.0 XP/VistaRelease 4.9 Mac OS XRelease 4.8 XP/OS X/Linux