Access Issues please help

[kihansen]

My customer is having issue removing and adding users even though he has admin access.  Can someone please help?  See below for detail.

I thought I was an administrator within the services.cisco.com system for the account, but when I went to remove a user, I received the following message:

DELETE USER

You are not entitled to access this content.

I do not see how to add a user and would like to get our new Manager added into the system. 

Would you be able to look at having user’s account deleted from the account and add a new user?  Please let me know.  Thank you,

[juanfsan]

Hi Kihansen,

for this matter I would suggest to make the changes in CSAM tool, as this changes cannot be done through the portal. as soon as you do the changes needed(based on what you said, it would be delete a user) please do let me know.

[kihansen]

Thanks, but I don’t have access to that tool, is there someone who can help them?
Kim

[kihansen]

Hi, My customer went into CSAM in early March and made all the changes there, but it is April and those changes are not showing up on service.cisco.com. Please advise.

Thanks,
Kim

[juanfsan · Accepted solution]

I have escalated this internally to manually sync it, due to

bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwh03453

[\"https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwh03453\"] changes are not reflecting when done.
it should be visible soon.