09-13-2021 01:36 PM
I have a customer who is running into issues with CSPC. They even rebuilt the server from scratch and still having issues. They opened a TAC Case per these directions:
https://www.cisco.com/web/fw/tools/ssue/docs/sntc/support.html
Per the customer, "The online portal doesn’t give me any options for this product, and when I tried calling in the support tech had no idea what I was talking about."
Anyone know how to engage with Cisco to get help with this?
Thanks!
09-14-2021 05:24 AM
Hey,
Greetings for the day!
Can you please PM me the issue you are facing with the CSPC.
Regards,
Shivam Pandey
09-14-2021 09:23 AM
09-17-2021 08:47 AM - edited 09-17-2021 08:50 AM
Hi,
Can You please PM me the following details:
CSPC appliance id:
Company name:
contract Number:
Inventory name:
and the serial numbers and PIDs that are nappearing
Regards,
Shivam Pandey
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