CSAM || Problems with CBRAdmin association

[Vinicius Monteiro]

Hello team,

Recently we are having some problems with several customers regarding the association of the CBR Admin role in CSAM, I have already validated all the points necessary for association, which are:

1. Confirmation of the need for a valid Smart Law contract between the Partner Company and the Client Company.
2. Guarantee that the Partner user has been integrated into a Partner Company on CSAM.
3. Verified the alignment of the company hierarchy between the Partner and Client Companies and their respective contracts.
4. Identify that the account has the associated contract.

And yet we continue to have problems, in a recent treatment a backend problem was reported and a request for manual registration of CBR Admin was opened, could you check on this CSAM problem?

[lingutie]

Hi @Vinicius Monteiro ,

I hope you are having a great day!

Thank you for contacting Cisco Tac - Smart Services Support Team.

Please provide the following information in a private message, so I can assist you further:

1. Company Name:
2. CCO ID of the user:
3. Company address.
4. Contract Number:
5. CR Party id:

Once the above information is provided, please allow me some time to internally validate.

Thanks and Regards,

Lina Gutierrez

[lingutie]

Hi @Vinicius Monteiro ,

I hope you are having a great day!

Thanks for the information provided in private message.

I am pleased to inform you that the CBR Admin role has been provided and successfully synchronized.

Thank you for contacting Cisco Smart Services SNTC Support Community.

If you have any other issues or questions in the future, please do not hesitate to open a new post.

Thanks and Regards,

Lina Gutierrez.