CSPC upgrade to sp-30.0.4-0-0-lnx64 failed

[ccrfranck]

Hello,

I'm unable to upgrade Collector because it seems that the file downloaded is corrupted. 

Command "apply sp-30.0.4-0-0-lnx64" doesn't work because of that and I can't download again the file, it tells me that the file was already downloaded.

See below;

admin# show version -d
Build-name : Collection Platform Software 2.7.3.2

Package-type : ServicePack
Version : sp-30.0.3-2-0-lnx64
Component : CSPC Base
Version : 2.7.3.2
Package-type : JeOS
Version : jeos-30.0.3-2-lnx64
Component : AdminShell
Version : 1.6
Component : LCM
Version : 1.6
Component : CASP
Version : 2.7.3.2
Component : ConcsoTgw
Version : 1.7
Component : Hardened CentOS
Version : 6.8 patch#0

Show download:

Version : sp-30.0.4-0-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.0.4-0-0-lnx64-package.zip
Status : Downloaded
Start Time : Nov/19/50201 23:17:01
End Time : Mar/27/2018 13:39:54
Reason For Failure : -

Show apply:

Version Number : sp-30.0.4-0-0-lnx64
Status : Apply-failed
Start Time : Apr/04/2018 10:40:14
End Time : Apr/04/2018 10:40:27
Reason : Package file "jeos-30.0.4-0-lnx64.zip" not in expected format

Any idea?

Thanking you in advance.

Renaud

[snarla · Accepted solution]

Hello,

Please Delete the files from /opt/LCM/tmp  (cd /opt/LCM/tmp) and Try Upgrade again from CLI using below commands

#download sp-30.0.4-0-0-lnx64

#apply sp-30.0.4-0-0-lnx64 --- once download completed.

Please update us once the above steps are completed.

[ccrfranck]

Hello,

Thank you. In the meantime I've done a new download et it's being applied.

I'm waiting the end of the process:

Version Number     : sp-30.0.4-0-0-lnx64
        Status             : Apply-in-progress
        Start Time         : Apr/09/2018 16:38:16
        End Time           : -

No boudt that it will end correctly.

Thank you

Renaud

[dmchugh]

Is this still the same guidance?  Having the exact same issue.  Can delete the previous file and attempt download again, checked CCO credentials, all appears normal but the file never actually downloads.  Keep getting the same error message and it appears the file is very small (2.2k).

[snarla]

Hello,

Run below command from "root".

su admin and run below command

sh download.

Please check if the status says "downloaded" and the size is not correct then proceed with the steps to delete the files and re trigger the upgrade.

Please tails the install logs while the patch is being downloaded (tail -f /opt/LCM/logs/install)

[dmchugh]

Appears to try three times, then fails. See various connections in the FW...

EITSCCFacEntFW/sec/act# sho conn address 10.131.138.1
118047 in use, 377683 most used

TCP outside 72.163.7.113:443 inside 10.131.138.1:48469, idle 0:00:09, bytes 2230, flags UFRIO
TCP outside 72.163.7.113:443 inside 10.131.138.1:51542, idle 0:00:10, bytes 2238, flags UFRIO

EITSCCFacEntFW/sec/act# sho conn address 10.131.138.1
114883 in use, 377683 most used

TCP outside 72.163.7.113:443 inside 10.131.138.1:46365, idle 0:00:13, bytes 7378, flags UFRIO
TCP outside 72.163.7.113:443 inside 10.131.138.1:43278, idle 0:00:15, bytes 7402, flags UFRIO

TAIL OUTPUT
[root@EITSSNTCColl tmp]# tail -f /opt/LCM/logs/install
conn-teg-http.gen ~~~~~~~~

ASD-DOWNLOAD: Getting File details from the server
-==https://concsoweb-prd.cisco.com/lcmdownload/?dwnld_code=xhMnkw8Z-oGUCa0SF-5fpsoPHQD-_fY4L1TguMo0sQIuV3FwE5HcU4KLZ9Evon8ZkIjGesyhfCS0Uqw_H7hKZ9emjgZdiTFCAOitIBe-ZxIgk-AtSlwnO_OnPVXWwgPnq5P6SiC1Sn9KCEOzn9MlK3o19b3SaHR-6GW0QFXq2rDXRctazaS9uA&access_toke...>>>>>
/opt/LCM/tmp/downloads/sp-30.0.4-0-0-lnx64.zip~~~~~~~~~~~~~~~~~~
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
115 230 115 230 0 0 757 0 --:--:-- --:--:-- --:--:-- 3770

ASD-DOWNLOAD: Removing temporary files...

AFTER FAILURE
[root@EITSSNTCColl collectorlogin]# cd /opt/LCM/tmp
[root@EITSSNTCColl tmp]# ls -l
total 4
-rw-r--r--. 1 root root 830 May 1 09:10 sp-30.0.4-0-0-lnx64-package.zip

[snarla]

Hello,

Was the status showed as "downloaded" when "sh download" command executed in adminshell?

If so there could be some issues with the download center, can you please try again after deleting the file from /opt/LCM/tmp if the size of the file is not as expected.

also if possible please attach the logs (/opt/LCM/logs/install) and (/opt/cisco/ss/adminshell/logs/lcmlog.log)

[dmchugh]

Yes, the status was downloaded.
During the download, I can see the 'download' directory in TMP and two files, then after it is 'complete' I only see the file sp-30.0.4-0-0-lnx64, and the download directory in TMP is gone.
I'm checking with our reseller to see if this is an issue with the support contract; may have missed that step.